Daniel Eads Atlassian Team

Hi @grantmcinnes , I see you've listed that you're on Bitbucket Server 7.6 in your question information. Given that, can you double-check your ASV for a specific CVE it is checking against and what its detection criteria is? CVE-2020-1938 (Ghostcat) was mitigated in Tomcat 9.0.31, which we incorporated into Bitbucket…

Hi @Mohamad Denno , We're in the process of renewing our ITIL certification for Jira Service Management. Previously we were certified with ITIL v3 for the four practices listed in the blog post @Mirek has linked to. As we are certifying against ITIL v4 now, the ITIL v3 certification has lapsed. This is the reason for Jira…

Hi Katerina, There's no problem mentioning the Stiltsoft app or having it in your name on Community. I think Matt wanted to ensure this part of the Community guidelines are upheld: Make sure the user is aware you are affiliated with the app by mentioning that in the body of your post (they may not notice it in your…

Hi @vivekrao_k , Browsers have not supported this consistently for a while. According to the Mozilla developer docs: Modern browsers implement integrated password management: when the user enters a username and password for a site, the browser offers to remember it for the user. When the user visits the site again, the…

Clicking the link a second time might pre-fill the dropdowns - if you're not already logged into the Support site, it might go through the login flow rather than pre-filling the form correctly. If they don't prefill even after clicking again, you'll want "Billing, payments, and pricing" and then "Other" in the dropdowns:

Hi all, I'd just like to provide an update and briefly set some expectations. In the time since this question was originally asked, we've open-sourced the official Server (Jira, Confluence, Bitbucket) apps for Slack. In order to accelerate our journey to the cloud, together, Atlassian will continue to maintain these…

Hi @JIRA Plus at Volvo Cars Corporation , I can see from your account details that you have 3 named contacts on your Premier Support license already. In order to switch out one of the contacts, you'll need to: * Have one of the three existing license holders open a support case here * Mention which of the three existing…

Hi @vivekrao_k , This looks like the browser is remembering previous values entered into the form, rather than something Jira is trying to autocomplete server-side. My suggestion would be to clear or disable the autofill feature in the browser. Here's an article describing how to do this for the most popular browsers on…

Hi Jenni, You can use the issuelinks smart value to get a list of linked issues to include in the Slack message. In this other Community answer, I show how this works and what it looks like in Slack. That's a good thread to read around the context and some additional customization you can do. In short though, links work in…

Hi Thor, great questions! Here are some notes about each: * The integration sends mostly updates about new content (pages, blogs) and updates to those pages - depending on the configuration you have in Confluence. It's on the Confluence side that notifications are triggered; what gets sent to Slack is essentially what you…

Longer walkthrough here if needed: Morning Slack digest of Open Jira issues . It's the same use-case, with probably just a slightly different JQL filter.

Hi @Warren D'Costa , just replying on this thread as well - I see you were able to open a support case last week and another support engineer was able to resolve the problem for you. I've just edited your email address out of your comment here in order to protect it publicly. Cheers!

Hi @Warren D'Costa , I see you were able to open a support ticket as well last week, and the support engineer working the ticket cleared out the email block for you. I'm glad to see your emails are flowing again! I've edited your email address out of the comment here on Community to protect your privacy. Cheers!

Hi @Pamm , welcome to the Community! I've moved your question from the original place it was posted as I assume you are asking about Jira Cloud (vs the original question being about Server, which uses a different integration) By using the "Create issue from" option in Slack or by using /jira create, any user from Slack who…

Hi @Brightensport , I've checked our mail delivery service and found that one address for your domain was on our "do not send" list, due to an error received from your organization's mail server on April 17: 550: 550 5.1.1 ...@... Recipient address rejected: Address does not exist This email seems to be the same one you…

Hi Trevor, Check out our official response here: Atlassian's Response to the Codecov Breach Cheers, Daniel

Hi Surya, as mentioned on the other question, the Forge marketplace listing EAP is very similar to the actual experience. Your app goes through a review once submitted for approval, as it would for a Connect app listing. Details are on Listing Forge apps .

The Early Access Program for Forge marketplace listings is still active as of this moment. However, according to the What's Next section of the Forge announcement post , it's expected to move into general availability very soon. The process to submit an app for approval under the EAP is really not significantly different…

Hi @Surya A , With Atlassian Connect, your app is responsible for displaying and storing sensitive data. See the Getting Started with Connect guide for an example of an interface. The app itself would need to handle storing the data, as Connect does not provide a secure storage provision (not accessible to users) for data…

Hi @Nannette Mori , Yes, the jira.shared.home directory specified in cluster.properties needs to exist, and the jira user needs read/write access to the directory. It is worth noting that the bug that causes this issue, and the inability to delete the custom field, was patched in 8.16.1 (released on April 20). If you are…

Hi @Mateusz Jakubowski , To further enhance our user security, when users log in or sign up to an Atlassian account with the 'Google Login' option, we are selectively verifying that the person logging in has access to their email address. We send a One Time Password (OTP) to user’s email to be entered on the verification…

Hi @Noam Lugasi , I've just had a look at the Atlas CRM documentation and have some insight to share. First, in terms of features: * From the feature comparison matrix, it looks like Atlas CRM Cloud should function the same as it does on Server * The one item that appears different between Server/Cloud is the API for…

Hi Surya, For storing configuration details, the typical pattern is to put this information on a settings page. Once the app is installed, the user would put the information on the settings page - and this also allows them to change the configuration in the future if needed. Just bringing that up as a little more insight…

Hey @surya bhargwa , I'm guessing you're looking to contribute on Maven's Central Repository or possibly need to work with Nexus. Sonatype manages both of these projects and while we (Atlassian) provide a Jira Server instance to Sonatype, they handle the administration of that Jira instance. I would suggest reaching out to…

Hi @Tarun Tarun , After parsing through the source of the jira-python client, it appears that the library doesn't have a wrapper for entity properties, such as the issue property in your REST API example. There does appear to be a request to add properties to the client here in its open source project. I would suggest…

Hi @Patrick Fabian , Due to GDPR changes, you'll need to use a query parameter to search email addresses. An example is provided at the REST API endpoint Get User . I've copied the Java code example and modified it (on the documentation, it uses an Account ID string) to show how email might be used as the search parameter:…

Hi @Sam Chong , Jira can be upgraded independently of Confluence and Bitbucket. Confluence is a documentation/wiki system - information about Confluence is available as a guide here. Bitbucket Server is a git-based code repository system, more information about Bitbucket Server is available here. It's likely that the…

Hi @Michael_salvio - I don't believe it would be possible to change the colors based on the name of the status using CSS alone. The selectors only provide the 3 classes (aui-lozenge-default, aui-lozenge-current, and aui-lozenge-success) for the color categories. CSS doesn't have a spec for matching based on content. It…

Hi Surya, let's take a look at your questions! * If i created one forge app, How can i publish that app in JIRA atlassian marketplace? Instructions for listing a Forge app in the Atlassian Marketplace are available at this link - please note that as of this answer's publishing, this functionality is only available through…

Hi @joao.aguiar , welcome to the Community! Fortunately it's common to interact with Jira Service Management Cloud via calls in code, and we have a well-documented method for doing it! You'll need to generate an API token on your Atlassian account. Details about how to use these with Atlassian Cloud are listed here. In…