Daniel Eads Atlassian Team

Hi @Joacim J , Sorry you've gone a few days without response! Community is largely answered by fellow Atlassian users, many of whom don't specifically do plugin development. Atlassian Staff also generally look for questions that have gone unanswered - and the replies with more information (which were helpful - thank you!)…

Just for a point of clarification here, Starter (10 user) licenses are unique in that moving from a Starter license (in which the $10 fee is paid to charity) to a 25-user or higher license is considered a new sale instead of a tier change. From the server end of life FAQ: Last date to upgrade: Moving from a Starter to a…

Hey @Chris Buzon , thanks for this question! In response, I'll direct you to this other thread: "A preview into Team Central pricing" . Mary and Sherif have laid out the direction pricing is going, and are in the best position to help clarify any further. Cheers!

The avatars are pulled from the identity service (or an anonymous one is shown if the logged-in user is not a member of the same organization, and that person has set their image to viewable by their organization only). Right now it's possible that the identity session may have ended - but the Community uses a separate…

Hi @Edouard Erulin , As the backup scripts are provided under the Atlassian Labs workspace in Bitbucket, I believe they are governed under Section 8 of our software agreement - as noted on the Atlassian Labs listing on the Marketplace: About Atlassian Labs Experiments released into the world! Atlassian Labs holds…

Hi @Bloom17 , welcome to the Community! Thanks for sharing your Trello invitation link! There are some caveats around Gold - particularly that each successful invite earns one free month (up to the maximum of twelve), and that the invitee who used your link must verify their email address. These are gone over in a bit more…

Disregard - I see you've also opened a separate question where you mention you're on Server and the Lookup Issues action is only for Cloud. Looks like Bill was able to help you out on that question. Cheers!

Hi @Allison , Looks like you're close - you just need to add the actual lookup action as a component in your actions before trying to send the email. I've taken the screenshot below from the "Post weekly MS Teams message with all newly created issues in Jira" rule in the Automation playground that you can use as a…

@Ashleigh Rogerson I would recommend starting with a fresh blog posts macro, then modify only these fields: * Time Frame: 1m * Restrict to these Authors: (pick any account - your own account is fine) and that's it. Save the macro without modifying any of the other options. Labels are a type of freeform metadata you can add…

Hi @rollie villaflor , welcome to the Community! I've checked our mail delivery service using the email address listed in the ticket you previously opened with the billing & licensing team. There was a pause on delivery to that email address, as your company's mail server had previously returned this error: error dialing…

Hi @Rebecca McMahon , Since you provided the SEN for your license when opening the support case, I was able to check your exact license expiration date. With your existing license (that expired two years ago), you could upgrade all the way to 6.15.2 at $0 cost. You only need to get up to 5.10 to get the migration assistant…

Hi @Pritesh Gohil , You could use the native Slack integration in Jira to trigger a message to Slack for new issues with a particular priority. In this example, I've set a subscription for issues in a project with Highest priority to send a notification to Slack on issue creation: If you're not using the "Priority" field…

Hi @Rebecca McMahon , Your Server license, even expired, allows you to upgrade to any Confluence Server version that was released before the license's expiration date. Confluence 5.10.0 was released in June 2016. It's quite possible that you are entitled to upgrade to that version with your current license. You can get…

Hey @David at David Simpson Apps - we're aware of this particular issue and the underlying cause. If you happen to see this issue, you can resolve it by ensuring you're logged in to Atlassian Cloud (id.atlassian.com is a good place to check this). Once you're able to access Atlassian Cloud sites or your profile at…

Great, thanks for the additional context! I've tapped the Sourcetree development team for their insights here and hope to have something for you shortly.

Hey @Paola Del Vecchio , I've double-checked our mail logs and only see one outgoing email to your current address. It's the same one I mentioned earlier - according to our mail tracking, the email was opened twice. My suggestion would be for the colleague to double-check the email address they have for you if the…

Hi @Stephanie Rohdin , The previous email address you've mentioned is currently not delivering mail from our mail service, as your organization's mail server returned an error recently (550: 550 #5.1.0 Address rejected). I've cleared out the pause our mail delivery service implements when we get these errors. This type of…

Hi @EDV KEKELIT , For some additional context, any user who needs to access reports in Jira Service Management projects will need an agent license. This article provides more information on what agent licenses provide, vs what a collaborator with a Jira Software or Jira Core license can do. Technically it might be possible…

@HimanshuP glad to hear you are interested! To get early access: * Complete this survey, which gives our team the information needed to enable it on your Bitbucket workspace * Join the Early Access group here on Community to ask more questions about the Runners feature and get updates about changes to the experience. That…

Hi @JerseySTEM , Glad to hear that you were able to solve the problem! When you renew your maintenance, a new license with the renewal expiration date is generated. In Server, since it is a perpetual license, the product will keep working even when the older license's original expiration date comes up. When you upgrade…

Hey @Jim Oliver , I've cleared out a block on your email address, per the other threads you've noticed on Community. Assuming there are no other issues with your mail server that cause emails from our delivery service to bounce, your Jira and Confluence notifications should start flowing again. Cheers, Daniel | Atlassian…

Testing the options listed in the screenshot: * 'Restrict to these Labels' doesn't want to go on labels that don't exist. My mistake previously. * Maximum Number of Blog Posts: 0 isn't valid. Don't use that as an option here. * Restrict to these Authors: Valid, as originally posted. Works great if you have an account…

Hey all - we're aware of this particular issue and the underlying cause. If you happen to see this issue, you can resolve it by ensuring you're logged in to Atlassian Cloud (id.atlassian.com is a good place to check this). Once you're able to access Atlassian Cloud sites or your profile at id.atlassian.com, the avatars…

Hi @Paola Del Vecchio , welcome to the Community! I see that you were able to open an email from our delivery service to the email address attached to your Community account at 14:58 UTC today. Was the invitation going to a different email address than the one you used here for Community? Thanks, Daniel | Atlassian Support

Hi Rob, Would I be correct in guessing that you landed on that question from Google? As for the documentation that would be helpful for that questions - does Configure a company-managed board fit what you need to do (in terms of modifying permissions on a board)? If so on both questions - we can tweak the search results so…

@Manuel my apologies for the run-around, and thanks for the heads-up. I'm following up with our internal support team to get this worked on.

Hi @Dariusz Kryszak , welcome to the Community! It sounds like you may need to import the certificate you're using for Bitbucket into the certificate trust file for Bamboo. This is going to be the default JRE keystore - assuming you're running the Java that comes bundled with Bamboo, you should be able to access the…

Hi @[deleted] , welcome to the Community! I see you and another person on your site with the same email domain were placed on a pause list on April 5, after it appears your mail server had an outage. I've cleared our mail service's pause on email deliver for you and the other team member. If you continue to have issues…

Hey @jordangehman , welcome to the Community! I haven't seen other mentions of this issue yet but would love to try and reproduce it. What OS and version of Sourcetree are you on? It also sounds odd that it would be restricted to a particular filetype (it's all text to git/sourcetree), but what other languages or filetypes…

Hi @[deleted] , One possibility is that the customer's mail server returned an error to our mail delivery service at the time the invitation was sent, and further delivery to that address is paused. This happens for a variety of reasons, but we often see it when invitations are sent before a mail server has the inbox ready…