Daniel Eads Atlassian Team

Hi @igor_marenjak , welcome to the Community! Your email address returned a bounced message to our mail service on October 28, which kept additional emails from being delivered. I've cleared that delivery pause from our mail service, so additional attempts should go through. I might suggest having an Office 365…

Hi @Stefan Furstenberg , welcome to the Community! Confluence 7.14.1 is available as a docker image: Confluence 7.14.1 on docker hub Using the product update guide in the helm chart documentation, you can upgrade Confluence directly on the existing helm chart. We are cutting a release of the helm charts to provision the…

Hi @Deshane Devenish , welcome to the Community! There were a small number of emails on your domain that returned errors to our mail service, and were blocked from receiving additional emails. I've cleared these blocks, so further invitations should be sent if you retry now. Based on the error codes our mail service…

Hi @billing AGIT , welcome to the Community! I've moved your question from where you asked it to its own thread in order to keep the replies organized. Atlassian is a tax resident of Australia, and barring another number to use specific to your country in the Vendor profile (example, the US TIN), you may want to use…

If you've backed up your previous data with the XML backup file from Confluence, you should be provided the option to import it during setup if you have connected it to an empty database. You can simply run the .exe to upgrade your existing install with the already-existing database, provided the SQL Server is upgraded to…

Hi @LangPham , welcome to the Community! I see from your notes that you're using SQL Server 2012. This is no longer a supported database with Confluence 7.14 . Ideally, the SQL Server would have been upgraded to SQL Server 2016 before the Confluence upgrade was started. SQL Server 2016 is supported in both Confluence 6.14…

Hey @DRIVE GmbH & Co. KG , welcome to the Community! Your question is tagged for Jira Align, but I'm wondering if you might be thinking about updating the URL on a Jira Software site. If this is the case, it is possible for paid Jira Cloud subscriptions to update their URL in the admin console, following the instructions…

Hi @Ed Mekhitarian , welcome to the Community! The question/answer you've linked to shows instructions relevant to Confluence Server and Data Center. Confluence Cloud uses a newer editor, and thus has a slightly different way to add anchors on a page. This support article has the instructions for adding it on Confluence…

Just a quick clarification - this is true of Jira 8.8 and above. If you've got Jira Server 8.7 or older, it will look for a cluster.properties file and want to have "shared" infrastructure in place for scaling, even if you're only planning on using a single node. Details on clustering are available here. Again, only a…

Hi @Faina Dsouza , welcome to the Community! First, I'm making the assumption that you're asking about Jira Cloud, vs the on-prem Jira Server/Data Center products. Jira Cloud's built-in webhooks can handle sending requests over SSL to hosts using publicly signed certificates. You will run into some trouble with self-signed…

Hi @Mamun Ahsan Khan , Glad to hear that was of help! The primary concern is compliance - running two instances with the same license for production use does not meet the terms of the software license agreement. If you have a commercial license - that is, a paid license that's not the 10 user Starter license, you can…

Hi @portalzine , thanks for this report. We've started the process to investigate and suspend these sites. Reporting helps terminate sites that violate our terms of service and are being used for mail spam faster, and improves our detection of these instances. Thanks for taking the extra time to mention which email…

Hi @Joseph Wrzosek , welcome to the Community! This notification went out to admins on all Jira Service Management Server (formerly known as Jira Service Desk) and Data Center instances. Dismissing, clicking off, or opening the link will dismiss the notification permanently. Getting the notification does not necessarily…

Hi @Pravesh Mathema , For JSM Cloud as this question was originally asked, you'll now want to use OAuth, as described in Switch your Microsoft and Google email accounts to OAuth . If you're using a different product or deployment type, let me know and I can point you in the right direction. Cheers, Daniel | Atlassian…

Hi @ADITYA GAHLAWAT , I found that on October 22, an invitation was sent to your work address but it wasn't ready to receive mail yet. This led to our mail system putting a pause on additional emails to that address. I've cleared out the pause - you should be able to try again and get the verification email now. Cheers,…

Hi @Sam Lin , Jira Cloud comes with a native Slack integration app. If you've installed its counterpart Jira Cloud app in your Slack workspace , you can make use of this integration! The /jira notify command will allow you to choose which notifications you want from any Jira Cloud sites you are a member of: Let me know if…

Hi @David Oh , Jira 8.18.1 is a fixed version for CVE-2020-36289, per the information on JRASERVER-71559 . The advisory database for Nessus also indicates Jira 8.18.1 should pass this check. My recommendation would be to reach out to Tenable support and see if they can check the parameters for this particular Nessus scan.…

Hi @David Yu , I've moved your question into its own topic to reduce confusion for folks looking at other questions. Removing the plugin entirely is a strategy that would mitigate the vulnerability, only if you are on a version of Jira Service Management prior to 4.15.0 when the app became bundled with JSM. Do note we are…

Hi @Brian Bracco , welcome to the Community! I've cleared your email address off the list that was preventing invitations/notifications from being sent. They should deliver now - if you needed an invitation, please have the admin or repo owner re-send it. Cheers, Daniel | Atlassian Community Support

Hi @Sarath.Kumar.SA , welcome to the Community! Your organization appears to have a set of valid licenses for Jira and Confluence Server, which don't expire until next year. A billing or technical contact can retrieve these licenses from my.atlassian.com and apply them to your existing Server instances if they appear to be…

If you run two instances for a short period, for example to test the new instance while the old production environment is still running, you should not encounter a failure to start due to licensing. Or would it better to stop the old server, then start the new one with modified XML, check if everything works great and then…

Hi @Mohit Dhir , I've moved your question to its own thread in order to reduce any possible confusion for folks reading the replies on other questions. With the versions you've laid out: * Jira Service Desk 8.13.2 * Insight plugin has been upgraded to 8.9.3 You've met the criteria from the advisory in order to cover it.…

Hi @Albert AG , welcome to the Community! The question about the Legacy webhook app comes up with some regularity. This is currently the way to use Automation with Slack. Although the app is deprecated by Slack, the replacement app does not provide a way to override the default configured channel, which is a key feature of…

Hi @Giovanni Brown , I would suggest watching this issue on our public Jira instance: JRASERVER-72609. When the task is complete, the issue will have a Fix Version of whichever point release in Jira 8.13.x will have the upgraded Tomcat bundled. Cheers, Daniel | Atlassian Community Support

Hi @[deleted] , welcome to the Community! I see someone from your organization has reached out and opened a support ticket, and that the Support Engineer handling the request was able to resolve the problem. It looks like notifications and other mail from Atlassian's Cloud systems are now flowing to your email address.…

Hi @David Shippen , I've found the billing and licensing ticket you've opened today and escalated its priority internally. Our Customer Advocates team will reach out shortly on the ticket with further information. Cheers, Daniel | Atlassian Community Support

Hi @Mamun Ahsan Khan , Confluence stores its license in a hashed value in confluence.cfg.xml - this is also where the database connection details are stored. The first-time startup wizard (which asks about the installation you're doing) checks for the presence of this file in Confluence's home directory. If it finds an…

Hi @Krishnan Iyer , welcome to the Community! I've unblocked your email address in order to allow Jira to send notification emails, similar to what others have experienced on this thread. You should start receiving email notifications from Jira Cloud now. Quick reminder to others who are wondering why you got this email -…

For clarity, the 9.x versions indicate the Insight app is bundled with Jira Service Management Data Center (vs standalone/non-bundled versions such as 8.x), and don't relate to being before/after fixed versions in the advisory.

Hi @Darlene Gariepy / Brandon, You are affected by this advisory, as the version of Insight bundled with Jira Service Management Data Center is vulnerable until JSM Data Center is upgraded to 4.20. If you cannot upgrade JSM Data Center right away, please follow the mitigation steps laid out in the advisory in order to work…