Daniel Eads Atlassian Team

Hi @Samantha , Thanks for your question and the detailed version information you've provided! Based on the versions listed, your instance is affected by the advisory. Ideally you would upgrade the Insight app to version 8.9.3. However, that version is not compatible with Jira 8.8 - you would need to upgrade to Jira 8.12 or…

Hi @John Rabal , Did you configure this rule using Jira Automation, as described in this Community article? If so, there is a checkbox in the Send Slack message action listed as "Send message as Automation for Jira": By checking this box, the message will come from the Legacy Webhook app but be listed as Automation for…

Hey @ccwilliam , The Cloud to Cloud migration is still in the process of rolling out - only a subset of sites have it available currently. Since it looks like your site is not in the enabled group yet, please open a support ticket here and mention you'd like to perform a cloud-to-cloud migration. Our support team will get…

@Becky Klein I see you were able to open a support case and get assistance already! @Frank Corso according to our mail logs, Confluence is successfully delivering notifications to your mail server. Is there a different product you're having trouble with? Alternatively, your site is support-eligible, so you could work with…

[hack] Take longer to respond Sometimes there should be a team behind a situation, not just "you". For a lot of Type A personalities or if you care more than you should, you want to respond quickly to requests. As a result, your team (or the "right" team) might not even be aware that you're taking on more than your fair…

Hi @Benjamin van Leeuwen , welcome to the Community! I've removed an email address from your domain from an internal list that pauses email deliveries. As you noted, this can occur when an invitation is sent from Atlassian Cloud before the mailbox exists on the mail server. When this occurs, our mail service receives a…

Hi @Patrick Luchner , welcome to the Community! It's possible the email account returned an error to our mail delivery service - this can happen for a variety of reasons such as the mailbox not being ready to receive mail yet (if it is newly created), or if the mail server believed the message was spam and sent it back. In…

Hey @Kishan Sharma , that is correct - Atlassian Support needs to resolve this issue. We do regularly check the Community for such issues. It is possible for Free users to open support tickets for this problem with "my account" as the issue, however I'd typically advise letting Atlassian Support staff handle this…

Hi @Daniel Rytt , I've just done a quick check on your (now expired) license and confirmed that Jira 7.8.1 is the most current release that your license is valid for. However, we've released a number of security advisories since then, and Jira 7.8.1 does not contain fixes for several of these advisories. I would advise…

Hi @TNakamori , welcome to the Community! In legal terms, Sourcetree falls under Atlassian's Software License Agreement as you probably read through already. In practical terms, anyone is free to use Sourcetree free of charge. This includes for commercial use. We're happy that you're able to use Sourcetree to produce your…

Hi @Paul van der Ven , Your email address was on the pause list like others on this thread, as a previous email to your address bounced back. I've cleared your address off the list and assuming you're able to receive email from other addresses as well, you should be all set. Cheers, Daniel | Atlassian Support

Hi @Saifullah Jeelani , A couple addresses on your email domain returned this error to our mail service today: 550: 550 5.4.1 Recipient address rejected: Access denied. When this happens, our mail service will pause future delivery attempts. I've cleared these entries from the pause list on our end, but you'll need to…

Hi @Mario Tobar , I saw your domain pop up on another question today as well, and have cleared several email addresses off the list. Cheers, Daniel | Atlassian Support

Hi @Afroz Khan , looks like your mailbox had some trouble on September 28 resulting in a soft block in our mail service. I see some other emails have delivered since then, so cleared out the error in our mail service for the Jira emails. You should be all set now! Cheers, Daniel

Hi @OJ Johnson , I'm not fully sure I understand your question. One common ask is for Jira issues to have dedicated channels in Slack, captured as a public feature request on API-65. However, this does not have any relation or dependency on Jira Automation. Is that what you were thinking about, or was it something else?…

Hi Deniz, welcome to the Community! The license can be added on the Versions & Licenses page in Jira (or the License Details page in Confluence). From Licensing your Jira applications: * Obtain the license key you want to update (you can do this by visiting my.atlassian.com or by contacting the member of your organization…

Hi @Sven van den Ham , Invitations and administrative-related emails generally come from this domain: am.atlassian.com Notifications from Jira will come from different domains depending on which site they're coming from. For Jira Cloud, most emails will come from: jira@<yoursite>.atlassian.net

Hi @Umut Şeremet , I see an active Starter license for Jira Server in your organization, however only one person is listed as the contact for the license. (their name begins with a 'D'). If this person is able to log in to https://my.atlassian.com , they should be able to see the licenses and retrieve the proper license…

Hi @Sven van den Ham , welcome to the Community! I see a successful delivery to the email address you noted in our mail logs, at this timestamp (in UTC). As I see a Proofpoint server in front of your organization, I've included the mail record so an email administrator can search for the message as well: *…

Hi @Abdul Momen , I was able to confirm that the email address you listed wasn't able to receive notifications or invitations from our mail service. I've cleared out the pause for delivery on our system (which began when your email was closed), so you should be able to receive a new invitation now. Cheers, Daniel |…

Hi @Datacore Consulting , It looks like your updated license is applied - the line Support Period shows that the license that Confluence is currently operating on is good until Jun 23, 2023. This matches the period of support I see on the backend for your October 1st renewal. You should be able to upgrade Confluence at…

Hi @Andreas Ebneter , I see you've got a couple Starter licenses on your account and are ineligible to open an Atlassian support case for these starter licenses. The URL that's throwing the error is part of the Table Filter and Charts for Confluence app by Stiltsoft. First I would recommend updating the app in the Manage…

Hey @Carin Andersson Dahl , I see two additional successful deliveries to the Gmail address with these timestamps: * 2021-09-30T06:55:00.000Z * 2021-09-30T07:16:31.000Z Google's mail servers accepted these messages and returned no error codes. If there's a filter or something preventing these from showing up in your…

Hi @Ruth Busuttil , I've checked our mail service logs and found an email address on your domain with several failed delivery attempts in the last day. The user's email begins with a 'G'. I've cleared the errors out of our mail service just now. Any additional invitation attempts should go through. Please have the admin…

Hi @ILJUN LEE , I saw your other question and just wanted to follow up here as well. The email address listed was on an internal list that prevented our mail service from delivering the invitation correctly, as Gmail had previously told our mail service that there was no mailbox at that address. The error has been cleared…

Hi @ILJUN LEE , The email address you listed was on an internal suppression list - on September 1, Google replied to our mail service saying that email address didn't exist. Sometimes this happens if the account is new and an invitation gets sent before the Gmail inbox is completely set up. I have cleared the entry from…

Hi @Sandhya Kumari , Although you can no longer get a Jira Server license, you can use a Jira Data Center trial for the purposes of a Cloud to Cloud migration. To generate a Jira Data Center evaluation license: * Visit https://my.atlassian.com/license/evaluation * Select Jira Software from the Product dropdown menu *…

Thanks for sending which address you're looking to change to. I checked our mail service records and see 3 delivery attempts, all successful, to that email address. The timestamps are here in UTC: * 2021-09-28T09:18:54.000Z * 2021-09-28T09:22:50.000Z * 2021-09-29T06:48:41.000Z I would suggest checking your spam folder - it…

MMmmm yes, a light roast, brewed fresh, taken plain. Pourover bliss. Here's some Atlassians enjoying pourovers in the office a few years back: The process is kind of soothing - it's a nice little break and the bloom in a pourover is pretty fun to watch!

Hi @Nina Eickeler , thank you for this report! Our anti-abuse team has already suspended two of these sites, and I've started the process on the other two. Cheers, Daniel | Atlassian Support