Daniel Eads Atlassian Team

You can definitely do this! SendGrid provides an SMTP relay that's not any more work to configure than a regular SMTP server. From SendGrid's documentation: * Change your SMTP username and password to your SendGrid credentials * Set the server host name to smtp.sendgrid.net * Use ports 25 or 587 for plain/TLS connections…

Hi Ramesh, One of our Marketplace Support Engineers gave a presentation showing how to create a Marketplace listing at our developer conference last year. You can watch the process here. If you have time, watching the entire session may be helpful! Cheers, Daniel

Hi Matt, I can see where this would be difficult to deal with, especially when working with invoices or files with long and very similar names. I don't know of an easy way to get the dropdown name longer (short of using something like Tampermonkey to override the CSS on the page). A couple things that might help to be…

Hi Robert, Looks like you're actually getting an error message from AWS. Amazon's SES mail service which you appear to be using has a hard limit of 10 mb emails. Gmail supports 25mb as an alternative. Jira also has a 10mb attachment limit by default, but this can be increased. If you wind up on a different mail service…

Hi Sebastian, Given your situation I don't think there's much to be done to improve what you're trying to do. If you're looking for something quick, the shortest answer is "get that computer online just long enough to do the maven pull". If there's some process for getting an exception to the internet policy in your…

Hi Kelly! Sorry to hear some of your users are having trouble. Can you elaborate a little more on what exactly isn't working? Can they see the buttons but the formatting doesn't go through when they submit the comments? One thing that can happen is that the toolbar can be accidentally collapsed. Here's an example of that:…

This is great! The simplest use of SAML is to get Single Sign On with a larger stack of applications (if you're not using Crowd) and to secure the authentication process if you're using LDAP instead of LDAPS. Adding groups into the SAML claim means that you can likely just drop the AD User Directory and get the user "sync"…

Hi Joel, Sorry you're having trouble! Let's gather some more information to see if we can figure out what's up. * Have you restarted Jira since installing the SSL certs you're using for Postgres into Jira's keystore? * After restarting Jira, were you able to verify that the certificates are being picked up? As an FYI, if…

Check out this document for the how-to on setting application access based on groups (will help with licensing) In addition, I'd recommend using an LDAP filter on the AD user directory in Jira. You can filter what group(s) you want Jira to sync users from AD from, which will: * Make your user syncs run a little faster *…

Hi Simon, Unfortunately this is a known issue with Service Desk Cloud currently. The AutoReplyMailFilter check is hardcoded - when O365 forwards a message it sets this flag in the header and Service Desk drops the emails. The idea is to not flood you with out-of-office replies, but obviously this approach doesn't work for…

Sounds mostly right - just want to clarify this: additionally we will have ability to create a group in JIRA or manage membership in JIRA they will be updated in AD automatically.. Changes you make in Jira will never make it back to Active Directory with either Read Only option. So to be super specific: you can created…

Using AD groups can definitely lessen the time needed to manage user permissions! Let's see if we can clarify things. * The difference between "Read Only" and "Read Only, with Local Groups" is simply if you can use groups that are created and managed in Jira. I personally prefer to have Local Groups enabled for flexibility…

Hi Ivan, I noticed you're running Jira on a publicly-addressed server (open to the internet). For security purposes, please consider using HTTPS on your reverse proxy and disabling external access to 8080. We have a document for setting up nginx as a reverse proxy - in my opinion it's easier to configure nginx with HTTPS…

Hi Ankit, I noticed this hadn't been solved for you and just wanted to follow up. Looks like Testlink is trying to use Soap to connect to Jira. We depreciated the Soap API in favor of REST several years ago and removed Soap completely from Cloud instances earlier this year. You can read more about that decision here. I'm…

Hi Mike, Some other community members have achieved this with user macros. Take a look at the solution and discussion here! Cheers, Daniel

Great investigation! Thanks for posting the solution.

As for the second question - I have personal experience with the resolution.de authored SAML plugin. Worked well with ADFS! The other SAML offerings from other vendors are pretty similar. Atlassian also natively supports SAML in the Data Center offering of Confluence if that winds up being something you consider.

Hey Jason, That is indeed the database table where webhook configurations are stored. The AO portion of the table name stands for Active Objects. All plugins that store to the database will have tables with this prefix. (Webhooks are a system plugin!) The bits afterward that look like randomly generated characters are…

Hi Shelley, For the purposes of getting an idea of user count, I would suggest summing the user counts for both Jira applications. It's possible (and even likely) that some Jira Service Desk users are also licensed for Jira Software - for user count purposes a person in both applications might count as one user. But for…

Hey Kevin, The app requires TLS 1.2 which might not be in the HTTPS connector if you're coming from an older version of Confluence. The requirement is documented here if you want to take a peek. Can you double-check this is enabled in your server.xml, or post the HTTPS connector portion? sslProtocols…

Hi Kiran, System administrators for Jira server should absolutely have access to their log files. File system access is a requirement for installing and upgrading Jira. Several existing plugins even provide the functionality to view logs through the web interface - here are a few: * Last Log for Jira * Log Tailer for Jira…

Hi Jeevan, There's not currently a way to do this with out-of-the-box Jira. You can however use the Email This Issue plugin to achieve this. Check out their documentation showing how to add comments to an email template here. Cheers, Daniel

We maintain a Supported Platforms page for each version of Jira - check out the one for Jira 5.2 here. The short answer is that since Jira is a Java application, it will run on pretty much any XP/Server 2003 flavor or newer. The important piece is to have the correct version of Java for the version of Jira you're hoping to…

Another route you could take is to disable clickjacking protection entirely using the following flag instead: -Dcom.atlassian.jira.clickjacking.protection.disabled=true Using this flag on a production system is an extremely bad idea™ but an option you could take during development if you need it. I'm not sure what your…

Hi Athakkar, Take a look in the export folder of Jira's home directory. Hopefully there are automated backups here you can restore from - by default for all Jira 7 releases, Jira tries to take automated backups every 12 hours. If you are able to pull an XML file from this folder to restore to, we recommend you switch to a…

Hey Subhajit, We do have some known cases where characters need to be escaped or quoted when being passed in as arguments. See our documentation for examples of other arguments needing quotes. If quoting the string doesn't work, let me know and we'll go from there. Cheers, Daniel

Hi Subhajit, The flag you referenced (JVM_SUPPORT_RECOMMENDED_ARGS) is just a quick way in the setenv file to pass parameters in to Java during application startup. You can also just pass arguments straight to the JVM to achieve the same results. There are a couple easy ways of doing this: * Use the --jvmargs flag with…

Awesome article @Andrew Makar!

Hi Kyriakos, In general, I would suggest customizing the invitation email to include some text like "Problems? Please contact us at email@yourcompany.com". However as you may have seen on another question you asked today, invitation email customizations haven't been implemented yet for Jira Service Desk Server. I suggest…

Hi Julien, I'm afraid the screenshot doesn't include enough info to tell you for sure what is happening. The filter you are on ("Open issues" in English) shows only issues that do not have a Resolution set. It could be that the issue you called out in your screenshot (JSU-88) does have a resolution set and won't match the…