Daniel Eads Atlassian Team

Hey Moshe, I've seen this happen before when setting up repos for the first time or syncing a lot of large ones. Let's see if this is your issue! Github has an API rate limit that can easily be tripped by trying to pull the commit history (what Jira does when syncing a repo). Your account has 5,000 requests per hour before…

Hi Lavanya, Unfortunately we aren't able to sign a BA agreement for our Cloud offerings. We do recommend Confluence Server for cases where you need to meet compliance. For this and other questions, check out our Trust FAQ. Cheers, Daniel

Hi Bob, It doesn't look like state is a documented field for CQL and I wasn't able to use it to query pages in Confluence 6.6 when trying it out. Are you utilizing a plugin like Comala Workflows which might be adding some extra info to the page, or could you point me at what you've referenced to try and use the state…

Hi Thorsten, Is the Jira directory (in Confluence) set up for Read/Write? From your log, it looks to me like it is trying to call Jira to make those changes. Then Jira in turn is trying to modify those properties in Active Directory, which it doesn't appear to have permissions to do. Try with the Jira User Directory in…

Hey Paul, Looks like you have a problem with database collation. You can run the following queries against your database to check for this - if any results are returned, then this is the issue! USE information_schema; SELECT schema_name, default_character_set_name, default_collation_name FROM schemata WHERE schema_name =…

Hi all, I can confirm the current behavior is what's documented for Cloud. This info is directly from our Cloud documentation: As an admin, you will still be able to see hidden projects. People without admin permissions will not be able to see hidden projects. There is an open feature request to change this behavior. I'd…

Hi Ahmed, Here's a few steps to try and troubleshoot: * Confirm the Managers role for Project B is listed as a share on your dashboard. (Tools > Share Dashboard) on your dashboard to see the shares. Roles with access will have a trash bin icon next to them. * Confirm that User2 definitely is in one of the roles that the…

Hi Ashley, Unfortunately this isn't available in out-of-the-box Cloud. Check out Restricted Functions in Jira Cloud Applications for more details on what's not available (including limits on email customization). There are a couple plugins on the marketplace which provide this for Cloud however: * Jirassimo Emails…

Hi Jiri, This can happen when the installer is unable to determine if it created the previous jira user or not. You can follow the steps outlined in this knowledgebase article to resolve the situation. This just involves removing the duplicate 'jira1' user and setting the permissions/scripts back to use the standard 'jira'…

Hey Amir, I was unable to reproduce this issue in Jira 6.4.14 and didn't find any bugs related to this between 6.4.1 (your version) and 6.4.14 (where I tried to reproduce). I was able to get 26 columns in the export I attempted. The 6.4 branch has had many bugfix releases since 6.4.1. They're all out of our general support…

From what I've been able to test, looks like our s3 buckets are not publicly available. There are a few ways to retrieve the latest release and download over http (presumably just with curl - seems like this should be available in most situations): * Directly from our RSS feeds:*…

Hey Mohammed, Do you mind pasting the connector portion of your server.xml file for inspection? If it's handy, I'd also like to take a look at your nginx configuration (at least the server block for Jira if nothing else). Thanks, Daniel

Hi Karl, Thanks for reporting the bug! This is a known issue with Jira Software currently. It was previously reported on jira.atlassian.com. I would recommend voting on and watching for either the Server or Cloud version of the bug, depending on whichever deployment option you are using. Cheers, Daniel

Hi Sebastian, If your internal subnets are addressable, you should be able to connect using the public address and the PEM provided in the AWS console. Sounds like you may have been down this road already and the subnets aren't addressed externally though. If that's your situation, the recommended approach is spinning up…

Since you're on AWS, a quick option might be to use the Atlassian-built Cloud Formation template. This takes care of scaling for you so all you need to do is define the minimum number of instances and triggers for scaling. Check out the Quick Start guide for this template. Under the "Step 5: Add Nodes to the Cluster"…

Hi Cierra, I would suggest using a workflow transition that loops back to the same status the issue is currently in. As part of the workflow transition, you can set a screen that has custom fields for the information you want to collect (what's needed, next steps, questions, etc). Users can then trigger this screen by…

Hi Matthew, The standard password requirement is 8 to 100 characters. There are no constraints on character complexity. You're completely correct that the documentation can't be found. I've opened a ticket internally and we're working on getting the documentation updated. Once the updated documentation is live, I'll post…

Hey Yousaf, I'm not able to totally understand your use-case. For the first part of your comment, sounds like a simple issue search / subscription (see the second part of my answer) is what you might consider. You can set the search to show issues that were created more than a year ago but updated in the last day, as an…

Hi Manohar, One of our partners (Go2Group) has a platform to connect many third-party applications together. It's called ConnectAll and has Service Manager as a listed supported application. I'd recommend getting in touch with Go2Group for more details about it. There may be other similar platforms that do the same thing -…

Hey Yousaf, I might be oversimplifying your setup, but based on my understanding it sounds like you could get away with just one SLA and automation rule for this purpose. SLA Start: Issue Created Pause: <none, or particular "waiting for customer" statuses if you want> Stop: Entered Status: Done (or whatever Closed status…

@Billy Poggi AUG NOVA_ DC I saw a unicorn costume at Target the other day and thought about picking it up and mailing it to you. But I don't want to get you something you already might own! But I will totally come visit your AUG if you set this up at a summer event:…