Daniel Eads Atlassian Team

Hi Richard! Atlassian Access can be used with any SAML-compliant IdP. This includes PingIdentity. We provide setup instructions and configuration support for a small number of these (and PingIdentity is not one we have specific instructions for). On the Atlassian Access side, we have some generic instructions that can be…

Hi Samuel, The good news is that this is a super common thing and there's little chance of causing a mess. Any changes you make here should be pretty easy to clean up if things to awry! No SQL should be required for this. First of all, you'll want to get a subdomain set up in your DNS. This varies depending on what DNS…

Hey Chris, Sounds like a bug! (or maybe misconfiguration, but likely bug!) I'm assuming you're on Confluence Server - what version are you running? Also can you provide a screenshot or the full URL (you can **** your subdomain/domain) that the activity stream seems to be generating? Thanks, Daniel

Hi Robert, I've gone through multiple parts of the install base, as well as translations.atlassian.com (soon retiring as you mentioned) and the available files on packages.atlassian.com. Unfortunately for Service Desk specifically, there's no English language i18n file available. They do exist for Jira Software. Service…

Hey Muhammad, We've got a great guide here in helping you reduce the size of the repo below the limit. I'd recommend reading the guide, but in short you're going to: * Reduce your local repository size * Commit up to Bitbucket * Trigger a garbage collect in Bitbucket Cheers, Daniel

Hey Gregory, I haven't seen a document for the widget connector specifically, but we do have a guide for doing things like this with the standard issue collector. The same principals should apply - you'll just need to do some DOM manipulation with jquery to get the fields you want prepopulated. If you want to do…

Hey Gemma, The Cloud UI has changed since this question/answer were originally written. This isn't always the case - we're talking about maybe trying to identify some of these posts on Community so it's easier for people reading answers to know if it applies to them. You're definitely on Cloud, which is a bit different…

Hey Kevin, Unfortunately there's no API for the Cloud version of Questions for Confluence right now. Once upon a time we did have one (and some documentation you can still find points to one) but a re-architect of the app on Cloud left it without a user-accessible API. However, as far as I know there are no limits on the…

Hi Georgios! When creating a new event in Team Calendars, you can use the Repeat dropdown to choose how frequently you want the recurring event to happen: When you save the event, the future repeats of the event will show up on the calendar too. You can then click on those repeat events to edit either a single occurrence…

Hey Matt, I'm sorry that your post got picked up as spam! Unfortunately our filter thinks most code blocks and stack traces look like XSS attacks and gets a little crazy trying to block them. It's definitely very frustrating when that happens. We manually look through the spam quarantine on weekdays to release anything…

Hi Lisa, After reading your requirements, I'm also thinking that Service Desk might be a good fit for your needs. Service Desk projects have a special type of issue collector available called a Widget that act like a regular issue collector, but let you keep the person asking the question a "customer" in Service Desks's…

Hey all, Just following up here - @Mitzi Fox and @Gemma Sole you'll get an email from our support system shortly confirming new support tickets for this problem. We have a fix to apply to your instances that won't take long. The support tickets emails will contain more details! Cheers, Daniel | Atlassian Support

Hey David, First I'd love to steer you towards using nginx as a reverse proxy in front of your Atlassian applications. nginx can terminate SSL/TLS better and faster than Tomcat (the application server that Jira and Confluence use) as well as being easier to administer! We have some great guides to help you set this up for…

Hey @Ryan Zore and @Mike Waters, I'm sorry you're having trouble creating new Cloud projects! I believe you both may be affected by a known issue that hasn't been resolved yet. Unfortunately this will require some action on the backend of your Cloud instances. Be on the lookout for emails from our Support system - I'm…

Hi Vigneshwar, I'm not aware of any plugins for Jira or Confluence that will alert you when a plugin or Server product license is about to expire. As a former administrator, my recommendation is to have a monthly maintenance period (for example, first Tuesday evening of the month) where you reserve a small block of time to…

Hey Guy, Next-Gen projects are seeing a lot of changes at a rapid pace. You can check out all the recently-shipped and upcoming changes here: https://www.atlassian.com/roadmap/jira-software Currently you can add rules on next-gen projects which may get you part of the way with what you'd normally do in a workflow. On the…

Hey Drew, I did ask around on Monday when making sure I could reproduce the problem. The teams working on that feature didn't have a particular timeframe they could commit to, but they are keenly aware that not having tables in the new issue view will be problematic for many folks. We do have a bug opened up on…

Hi! Due to the nature of Cloud migrations (you won't have access to log files), we'll need to investigate on our end. I've opened a Support ticket on your behalf - keep an eye out for an email from our support system! Cheers, Daniel | Atlassian Community Support Engineer

Hi, The document you've linked notes that Confluence prior to 3.5 (which was many years ago) used a derivative of SHA1-512. Embedded Crowd (used in Confluence) currently hashes with PBKDF2 and a round length of 10,000. You can read more about the specific implementation here. Cheers, Daniel

For the casual reader, just noting that the issueFunction clause here comes from the Scriptrunner plugin. Try this query, which matches just Epics that aren't closed but all the issues inside them are. Presumably this is to inform you which Epics should be moved to a Done state. issuetype = EPIC AND status not in (Closed,…

Hey there! Due to the way Jira Cloud is architected, not everyone gets new features all at once. The changes are deployed in phases across everyone's Jira instances. I'm not sure what you're referring to specifically with the More button - a screenshot would help! We can check your particular instance to see if a feature…

Hey Adam, Just following up - we identified an overly-aggressive CAPTCHA setting on the contact form that was preventing some users from being able to submit issues. It's been modified and you should be able to submit issues to support now. Sorry about that and glad you were able to get your issue resolved! Cheers, Daniel

Hey Christopher, I've tested on that page and found that the livesearch is actually working. It's just that there's something with the theme of the page glomming the results down to the bottom left. Adjusting your browser window (or scrolling down as far as possible), you can see the results pop up: Not being familiar with…

Hey Jade, You're correct - if you change the Main branch from the repository settings, whatever is selected as the main branch will be what's published. By default this is master, which is probably why it's worded the way it is now. We'll have a technical writer take a look to try and clarify this in the documentation.…

"System Administrator" is the permission needed to create and edit user macros. These don't need to be modified often, so you could easily have users who want to create them just ask for an administrator to add them. You could give the people interested in writing them higher permissions on a test environment and then just…

Hey Reza, There can be multiple connectors in server.xml - any active connectors need the special character flags or you'll see this situation. Take a look at this recent post where we went over using syntax highlighting in a text editor to find active connectors. It could easily be there's just another active connector at…

Hi Jarman, That's correct - there's currently no Delete option for organizations. As you may have seen in the documentation, what you said is correct. You can remove (verified) domains. If you're concerned about cost, you can actually use the organization for free - from our FAQ: Do I need to pay for Access to create an…

Hi! Users can edit macros on the page as long as they have "Add" permission on the space. Global admin isn't required for this. Creating/editing User Macros (from System Administration) does require application administration. I don't think you would likely want average users to have this permission anyway, as these…

Hi Nuwan, Unfortunately there's no progress indicator for Cloud exports currently. If you have one that's running longer than you feel it should and would like help, you can definitely raise a support ticket with us and a Cloud support engineer will investigate. Once the backup is complete, the Backup Manager page will…

Hi Ashwanipal, In Jira you can trigger a webhook on a workflow post-function. So if your Jira issue transitions between two workflow statuses (say from Open to In Progress), you can have it trigger a build in Jenkins. We have some great documentation about creating webhooks and triggering them during a workflow…