Daniel Eads Atlassian Team

Hi Piotr, I've updated the page with the build numbers for Jira 8.0 and 7.13 releases. In the future, you can also retrieve these directly from any Jira version you're running with a SQL query: select propertyvalue from propertystring where id = (select id from propertyentry where property_key = 'jira.version.patched');…

Hey Mitch, That's a great use-case! As you've found, the existing integration doesn't have a way for you to do this, and unfortunately I can't think of an easy way to implement this with another solution. The closest thing I'm aware of is using a deployment succeeded notification with the Bitbucket Cloud for Slack app if…

Hey Emma, For Jira Cloud we provide the Jira Cloud for Slack app which can expand out a Jira issue key into a preview and link into Jira: The current iteration of the app requires you to configure each Slack channel to whichever Jira projects you'd like the issue mentions to work on. This does take a bit of time to set up…

Hi Sanja, Support for 8.0 (and 8.0.1, which was released this morning) was added to the Jira Server for Slack app this morning. You should be able to upgrade in Jira 8.0 (or 8.0.1) if you have already upgraded your Jira instance. If you were waiting for the plugin to be supported before upgrading, I would recommend…

Hi everyone, All the information we are able to share at this time is available on the roadmap page. Features are added to the "Coming soon" section when release is imminent. We're not able to share specific dates or targets for features not currently on the roadmap, so keeping an eye on that page is the best way to get…

Hey @Elizabeth ! We've got an article describing how to convert between Classic and Next Gen projects (both directions) available here. The basic idea is that you create a project of the type you want to be using, then move all the issues to your new project. As for updates on feature availability, all the information we…

Hey Brian, I'm sorry you had trouble with Jira's Windows Service disappearing after doing an 8.0.0 upgrade. This is a known issue and tracked in JRASERVER-68865. I hope you were able to get Jira running manually after your upgrade. Going forward, this issue has been fixed in Jira 8.0.1 / Service Desk 4.0.1 which were…

Hey @Toby Pittman , Looking through the output you've listed, it looks like the JRE_HOME path isn't in the path format required (no spaces - example "C:\Progra~1\" vs "C:\Program Files\". That's likely why the workaround steps errored out for you. The good news is that the problem with the 8.0.0 installer dropping the…

Hey all, I'd like to follow up with everyone regarding the Windows Service disappearing after upgrading to Jira 8.0.0 / Service Desk 4.0.0. This is a known issue and tracked in JRASERVER-68865. I hope you were able to get Jira running manually after your upgrade (or that you were working on a test instance) if you ran into…

Hey John, Sorry you ran into this problem with the 8.0.0 upgrader. This is a known issue and tracked in JRASERVER-68865. I hope you were able to get Jira running manually after your upgrade with some of the info Kiran provided. Going forward, this issue has been fixed in Jira 8.0.1 which was released this morning. If you…

Hey Oskar, Sorry you ran into this problem with the 8.0.0 upgrader. This is a known issue and tracked in JRASERVER-68865. I hope you were able to get Jira running manually after your upgrade (or that you were working on a test instance). Going forward, this issue has been fixed in Jira 8.0.1 which was released this…

Hey Gus, Sorry you ran into this problem with the 8.0.0 upgrader. This is a known issue and tracked in JRASERVER-68865. Hopefully Johan's answer was able to help you get the service manually reinstalled. Going forward, this issue has been fixed in Jira 8.0.1 which was released this morning. If you are still having issues…

Hi Alex, Apologies for the issue you saw with scrolling in the new issue view yesterday! We have identified and resolved the problem. If you're interested in getting notifications about issues with Jira Cloud, you can subscribe to our Statuspage at status.atlassian.com. Thanks for taking the time to post and let us know…

Hi Daniel, Apologies for the issue you saw with scrolling in the new issue view yesterday! We have identified and resolved the problem. If you're interested in getting notifications about issues with Jira Cloud, you can subscribe to our Statuspage at status.atlassian.com. Thanks for taking the time to post and let us know…

Hey Quentin, Our teams are constantly working to optimize the UI experience in our Cloud products. I think some of what you may be after is in the Manage subscriptions page in Site Administration. You can get there either through the UI: > Site administration > Billing > Manage subscriptions or by URL:…

Hey Pascal, I'm going to assume you're referring to a Server install, vs perhaps Jira Cloud. During your first startup of Jira, the install wizard will guide you through creating an administrator username and password. If you've lost this information, you can reset the credentials in the database. We've got a guide…

Ah - I see! It looks like you're on Jira Cloud, which is different than Jira Server. The Cloud platform doesn't have version numbers and everyone is essentially on the latest version always. Jira 8.0 refers to the Server deployment option. The new issue view in Cloud can be a big shift from the "old" view. We have some…

Hi Eric, Would you mind posting the connector portion of your server.xml file? This will help me see what's going on under the hood to suggest a fix. I personally also prefer to terminate HTTPS at a reverse proxy and then use the standard http connector between the reverse proxy and Tomcat, but I understand you might have…

Hi Ross! "Create Linked Issue" is still available in Jira 8. However, it's only available on Business and Service Desk projects. If you're trying to use the function on an issue in a Software project, you'll find the option is not in the menu. A quick way to tell what type of project you're in is by looking at the little…

Hey Jarro, Frequently the atlassian-addons-project-access project role is missing from the Browse and Administer project permissions. Here's how to resolve that: * Navigate to the Permissions page in the Project Settings for the project you're having trouble with * Click on the Actions button in the upper right and…

Hi Fadoua, Unless your company has HipChat Data Center, the HipChat plugin can be uninstalled from Jira. HipChat Cloud is end of life as of February 15, 2019 so there is no purpose in the plugin anymore (unless you have HipChat Data Center). The removal steps are listed on this knowledgebase article, but here they are for…

Hi Mark, Smart-card support isn't a built-in feature of Jira. However, there are many authentication plugins on the Marketplace which extend Jira to use the authenticator of your choice. In particular, Kerberos plugins allow you to use the native support for smart cards in Windows. Some (but not all) SAML-based…

Hey Toby, The non-installer versions of our products are a little hidden. Here's a quick link to the zipped version of Jira Service Desk 4.0. In the future you can access zipped versions of the software by: * Visiting the downloads page for the product (e.g. Jira Software or Jira Service Desk) you're after * Click the "All…

Hey @Martijn Verburg, I should have called out the discrepancy earlier. The linked issue is tracking one of the blockers for the new issue view / markdown being rolled out everywhere. You can see all the features about the new issue view in the parent ticket JRACLOUD-70555. From my understanding, JRACLOUD-69259 is one of…

Hi! We've been rolling out some changes in how authentication happens with out Cloud products. Passwords have been deprecated in favor of tokens for API requests (and integrations). The benefit of tokens is that they can be assigned per-application and can easily be revoked. It's pretty simple to generate one: * Log in…

Hey Lisa, I am not totally clear on the behavior you're seeing. Can you confirm these assumptions? * You're logged in with your personal user account to Slack * You're trying to get notifications from Jira, via direct message from the Jira Cloud app in Slack * When interacting with the Jira Cloud app in Slack, you are…

Hey all, Frequently the atlassian-addons-project-access project role is missing from the Browse and Administer project permissions. Here's how to resolve that: * Navigate to the Permissions page in the Project Settings for the project you're having trouble with * Click on the Actions button in the upper right and…

Hey @[deleted], I can confirm that the From: field populates from the Portal Settings page's Name field as @Manon Soubies-Camy has shown via screenshot. While I can't find the documentation helpful to solve this, I did run into a problem a few years ago where Microsoft Exchange would cache the From name server-side. This…

I'm sorry you're having some trouble with the migration process! To help you get the import complete, I'm opening a ticket on your behalf in our support system. We will definitely give you some assistance completing the migration. Be on the lookout for an email from our support system in the next few minutes with more…

Domain Verification can be completed in two ways - either through DNS, or by adding a file on your company's website. If you do the website option, your website must be served over HTTPS (which is where TLS / SSL comes in). This only needs to be done for Cloud so that we know you own a specific domain. On Server, you have…