Daniel Eads Atlassian Team

Hey Lynn, Looks like that's the Atlassian IDE connector - we officially discontinued that plugin and support for it in 2015. I was able to reproduce the same error with my Cloud account. If I were to hazard a guess, my thought is that the IDE connector plugin may be using a library that doesn't support the newer crypto…

Hi Callum, I see you've also asked this as a new question separately, so I've answered it on your post. The short answer is that you need to contact your IT department, but I've answered in-depth on the linked post. Cheers, Daniel

Hi Callum, I see you've also asked this as a new question separately, so I've answered it on your post. The short answer is that you need to contact your IT department, but I've answered in-depth on the linked post. Cheers, Daniel

Hi Callum, I understand you're working on domain verification (and you've had a look at the instructions) so that you can do things like let Jira Service Desk send mail from your domain, control accounts with your company's email address, or apply policies in Atlassian Access. For domain verification, you need to upload a…

Hey Brian, I apologize for the delay in responding as I've been out on parental leave. You definitely can migrate to Cloud! That's a good compromise as it offloads all the server administration overhead to us while retaining all your projects, issues, and comments. To make things easy on you, I've opened a support ticket…

Hey @Martijn Verburg- rollout of markdown in Jira Cloud is being tracked in JRACLOUD-69259. I can't share hard dates but it looks like the activity around getting it out the door is increasing. Watching that ticket is the best way to get notified when the status changes!

@GriehleNEF the image quality will be the same as the attached image. It's not converting from PNG to JPEG or even re-encoding the same JPEG. Just storing the attachment byte-for-byte. Good question!

Yes - important callout! The SLA's are grouped under the SLA section and have icons indicating if they are running, paused, stopped, etc. The Time Tracking fields are in the Time Tracking section and have horizontal bars (and no fancy icons).

Hey Max, By default, the Jira time tracking fields are manually updated. There are some things your administrator might have done to tweak this: * Workflow modifications that count the time between two statuses (like In Progress and Closed) and update the time tracking fields based on that - there are many ways this could…

Hi Projecti, When doing a new install, it's possible to license Jira with an evaluation license. It's part of the setup wizard, so very easy to use the evaluation without knowing it! You can retrieve your license from https://my.atlassian.com . We have a full article describing the process of changing your license here,…

Hi @Raj Noone, The issue tracking this request on jira.atlassian.com is still open as of this post. Voting on the issue in Jira does help inform its priority with our development teams, and watching it will keep you in the loop when it is addressed. Jira will send you an email with any updates to the ticket if you watch…

Hey @Jens Kisters __SeibertSolutions, The Hotspot version does come bundled with the installer. Unfortunately we do not maintain a list of which JRE versions were bundled with which version of Jira. There's also the chance that Jira was installed without using the .bin/.exe installers (the .tar.gz does not include a JRE)…

Hey all, Some clarifications: * As of the writing of this post, workflows are not explicitly listed on the coming-soon features page. They are however on the development roadmap for the Next-Gen team. Keep an eye on the coming-soon page for an idea of when it is about to ship. * Classic projects are still available with…

Hi Oleg! According to a previous post from one of our product managers, it doesn't look like there are plans to bring the Roadmap features to Classic projects currently. Some folks have been using Jira Portfolio or Easy Agile Roadmaps as alternatives if they aren't able to try out next-gen projects. Cheers, Daniel

Hey Thomas, I've seen Qualys WAS return the same 5 pages (the four you've just listed plus the osd file) in addition to the robots.txt file being public. After reviewing those pages (credits and about are static text, the login/logout pages need to be public) I felt safe having future scans ignore that result. I've also…

Hey Thomas, The particular example you showed (osd.jsp) is the Open Search Description file. Let's take a look at the contents: <OpenSearchDescription xmlns="http://a9.com/-/spec/opensearch/1.1/" xmlns:moz="http://www.mozilla.org/2006/browser/search/"> <ShortName>Your Company JIRA</ShortName> <Description>Atlassian JIRA…

Hi Christopher, Based on your previous question about not being able to open a support case, I've opened one on your behalf to gather some additional details. Be on the lookout for an email from our support system! Cheers, Daniel

Hey Boddupally, I'm assuming you're referring to the atlassian-jwt-py python library to handle JWT tokens. While it's not as simple as a straight Hello World, there is a publicly accessible Bitbucket repo for a project to add pull request guidelines. It's written in Python and does use Connect, so hopefully is helpful in…

Hi Pritesh, As far as I'm aware, there isn't a REST API endpoint for the announcement banner. The values are saved in the database but we don't recommend making changes in the database while Jira is running. A previous question explored setting some other properties like the header color and application title. If the…

Hi Amulya, Bitbucket Server doesn't currently have labels for pull requests. You can get them by using a plugin like the free Pull Request Labels one, but this doesn't provide an API endpoint. We do have an open feature request to add pull request labels natively in Bitbucket Server. Presumably that would come with an API…

Hi Martin, The XML import is done in a running application, so if that's the route you're going (vs connecting to your existing database from the new server), you'll need to install a fresh copy of Jira Software before you can run the XML import. I would recommend doing it in this order: * Run the installer on the server…

Hi Christopher, We have an open feature request to increase the maximum retention period of the Audit Log. I'd suggest watching and voting on that issue. While I can't comment on what features or suggestions are on the roadmap, watching that issue is the best bet to be in the know about any changes. Our product managers…

Hi Christopher, Sorry you're having issues with the contact page! I'd suggest trying in an incognito window to see if you've got any extensions enabled in your browser's normal profile which might be blocking Javascript for some reason. As for the question, we're also active here on Community. I see your question about the…

Hey Rosalind, There is a macro for doing this (and it is the easiest way - it's not native in Confluence) you can use. You don't have to apply a style to the class macro. This macro is instead the PDF Landscape macro in the free PDF Macros for Confluence add-on. There are some other handy macros in that add-on if you're…

Hey Ziad, welcome to Community! A marketplace plugin called Delegated Project Admin allows you to let non-admin users do things like add Custom Fields that would normally require admin access. Unfortunately it doesn't include DVCS accounts in the things you can delegate out. What system are you connecting to? I'm curious…

Hi there! Trello discussions would be a good place to talk about what a feature might look like. Actually getting in front of a product team - Trello's current process is to send an email to feature-ideas@trello.com and they'll go from there. Cheers, Daniel

Hey Moshe, I'm going to assume you're using the SAML authenticator provided by Okta themselves. According to their documentation, they provide a way to exclude particular URLs from SSO redirects. This gives me the impression that they expect everything else to push to SSO, but it sounds like it's not working that way for…

Hey Elvira, While Mikael has noted the feature ticket for this, I also want to add that as a stop-gap solution you can make use of the Translation for Jira Service Desk add-on that's in the marketplace. Based on the current status of the feature request (Future Consideration) and Atlassian's approach for Server feature…

Hi Lakshmi, While Team Calendars can be exported to iCal format and embedded on other sites, there's not really a place to inject something while doing sprint planning in Jira. My suggestion would be to use two monitors or resize the Confluence window on your screen so that you can see it while you're in your backlog for…

Interesting, I'm not having trouble loading it. Maybe try through Google's cache: http://webcache.googleusercontent.com/search?q=cache:https://confluence.atlassian.com/cloud/api-tokens-938839638.html ?