Daniel Eads Atlassian Team

Hey Philip, There has been some discussion around this on the Developer Community: * ADF in Jira Cloud * Addon migration from Jira Cloud rest v2 to v3 Unfortunately I don't have any details to share currently about a potential endpoint or method that returns HTML. However, the product management teams involved with ADF…

Hey Jennifer, What version and deployment option of SharePoint are you using? SharePoint 2010 and SharePoint 2013 did not have a REST API, so it was very difficult to get them to interact with Jira. There aren't any Jira <-> SharePoint apps on the Atlassian Marketplace, so while it's not impossible to get SharePoint online…

Hey Felix, There are no intermediary jumps between those two versions (I see you opened a question about going from 6.4 to 7.5 and you needed to make stops along the way for that jump). While it's not a gotcha, one thing to be aware of is the end of Oracle's support for Java 8 - this does have an impact on Jira as 7.13…

Hi all, Thanks for your interest in this use-case! I've opened a feature request on jira.atlassian.com for you watch and vote on: JRACLOUD-71695 For more information about how Atlassian prioritizes feature requests made on jira.atlassian.com, check out this Community post. I'm also locking this particular thread for…

Hi Michel, I'm sorry you experienced this trouble printing cards in Trello! We've identified an issue that should be resolved in an update tomorrow. Stick tight and this should be cleared up soon! Cheers, Daniel | Atlassian Support

Hey Felipe, Nothing immediately jumps out to me as off from the output you provided from ps aux. One thing I can think of that would make Java go above its max heap limit is the PermGen (Java 7) / Metaspace (Java 8+) although it seems strange that it would go so high. You can limit the max amount of Metaspace that Java can…

Hey Rajkumar, Can you describe what you mean by users accessing their portal? The application switcher in the left sidebar is the primary way for users to switch between applications. They will only be able to access applications they are licensed for (which you can check in the Site Administration area at…

Hi James, I'm sorry you experienced this trouble printing cards in Trello! We've identified an issue that should be resolved in an update on Monday. Cheers, Daniel | Atlassian Support

Hi Kyle, I'm sorry you experienced this trouble printing cards in Trello! We've identified an issue that should be resolved in an update on Monday. Cheers, Daniel | Atlassian Support

Hi Kris, I'm sorry you experienced this trouble printing cards in Trello! We've identified an issue that should be resolved in an update on Monday. The solution in the thread posted by Jodi is certainly a worthwhile solution in the meantime! Cheers, Daniel | Atlassian Support

Hi Joan, I'm sorry you experienced this trouble printing cards in Trello! We've identified an issue that should be resolved in an update on Monday. Cheers, Daniel | Atlassian Support

If I understand you correctly that there are some errors related to missing plugin functionality in workflows, I do have some advice from my Spring Cleaning for Jira article! In the Audit your Plugin Usage section, you can see the database query involved in checking your workflows for plugins: select workflowname from…

Hey Ranjan, According to our documentation, your app needs to request permission scopes with OAuth. These are defined in the top level of your app in the atlassian-connect.json descriptor. Have a look at the reference document which also includes code examples for adding the scope information. Cheers, Daniel

Hey Marcin, Appending /rss to any collection in the updated blog will get you the feed for that collection. For example, the Productivity collection can be fetched via RSS at: https://www.atlassian.com/blog/productivity/rss There is a redirect involved - if your RSS reader doesn't follow redirects, just visit the feed in…

Hey Sam, Unfortunately no, the information about which request group a user was viewing before they clicked to create an individual request type is not a piece of info we record with the issue. The group functionality was intended to help users get the right request type without overwhelming them with options if a…

Hey Scott, Unfortunately I'm not aware of any marketplace addons that do this either for Service Desk. Confluence has drafts of course but I'm guessing you're looking more towards some form add-on for Confluence that lets users submit content without actually editing a page. On the client side, there are browser extensions…

Hey Andrii, Check out the recommendations in this recent Community thread! In short you want to run an agent inside the JVM itself to give you an idea of the heap allocation between different generations - the thread goes over several options of services to do that. It's worth noting that the method you see using top…

Excellent, this is progress! At this point we should note that even with your existing 32bit Java, you should be able to increase to 2GB of heap allocation and buy yourself a little breathing room while the next steps are determined. We've got a KB article describing how to increase the heap allocation here if you need…

Hey Aylin, I wasn't sure if you meant there wasn't a labs section, or if you were looking for a different option that disabling the new issue view. Just to be sure, here are the steps for turning off the new issue view with screenshot: * Click on your profile picture in the bottom left * Select the Personal Settings option…

Hi Mohamad, The mobile app will be migrating to the OAuth 2.0 3LO method soon as well. Cheers, Daniel

Hey Viktar, At maybe the least-complex level, we offer a project template for doing this in Jira Core: Using Jira Core for HR Projects Some ideas are provided for scaling this out a little - for example using a regular issue for tracking the actual open position and subtasks for tracking applicants. You can restrict the…

Hey Ryan, This is interesting! I've been unable to reproduce this behavior on a couple different Cloud instances so far. In your first screenshot, it appears as though the text doesn't have any header level applied. Was this just an example of the page section you were using before applying a header level? As an aside, are…

Hi Renaud, We did recall Jira Software 8.0.1 and Jira Service Desk 4.0.1 because of a couple bugs related to the MS SQL driver. You are correct in noting those bugs! There are a couple errors you may see in the Plugin Manager if you are running Jira Service Desk 4.0.1: You should be able to continue using Jira Service Desk…

Hey Jon, This is specifically related to the Automation for Jira Cloud addon. The Automation for Jira team has helpfully provided a guide to converting smart values in rules to match up with Atlassian's GDPR changes. Based on my understanding of the document, they've already converted the Assignee value in the To field for…

Hi Tim, You're not dumb! The document linked is not longer current for connecting Jira Cloud to Github (Cloud, not Github Enterprise). The app you've installed is the new method for connecting with Github Cloud. What's not clear from the app screen is how to set it up. The missing piece is this documentation showing how to…

Follow-up - someone did note this behavior already on the Developer Community: https://community.developer.atlassian.com/t/final-touches-before-the-beta-jira-8-0-eap-08-and-some-ga-news/25201/5 Looks like this went unaddressed though!

Hey Vadim, Sorry for redirecting you here but I think you'll have better luck over at the dedicated Developer Community. Since the topics are more focused, it's easier for other developers to watch the questions coming in and provide guidance. If you cross-post the question and get an answer on the Developer Community,…

Hey Aylin, What you've described and expounded on with the screenshot is not configurable in the new issue view. Depending on your project type (just noting for other readers that the screenshot is from Atlassian marketing material, so not necessarily indicative of the project Aylin is working with) you can revert to the…

Hey Packiaraj, We do have quite a bit of material written to help you decide if Jira Server or Jira Data Center (what you mentioned as cluster mode) are right for you. Here's a great intro blog post on the topic. If you'd like a full feature comparison between Jira Server and Jira Data Center, we've got that too. Since you…

Hey Rovin, Unfortunately I think the short answer for your case is "wait until the trial period expires tomorrow". Once the trial period is up, add-ons automatically become licensed with the billing information on your account. We don't offer a skip-ahead option because there's generally no reason to take the free days…