Daniel Eads Atlassian Team

Hey Paco, That's correct - SAML in Jira Cloud requires an Atlassian Access subscription in addition to your existing Jira Cloud subscription. Cheers, Daniel

Hey Sandhya, Unfortunately I don't use Gitlab at all and can't troubleshoot any issues on their end. Since you mentioned you are using Gitlab Cloud, I can only assume that the Gitlab address you're putting in is accessible on the internet and not firewalled. In this case it sounds like Gitlab is not accepting the…

I can speak from experience and say 1GB of heap is not sufficient for that many plugins. A near-similarly sized Confluence (user count, plugin count) I admin'd in the past required 4GB for the usage it was getting. Your next step is to see about running on a 64bit Java. Technically 32 bit Java will support 4GB of memory…

Sure, no problem! One of the advantages of Server is that you can actually get your 5.9 setup running (to get you migrated to your domain)... Then on a separate server (or on a separate port on the same server if you're comfortable trying that out) you can try the latest 6.14 version with the backup you've got and see if…

Hey Sandhya, welcome to Community! The Gitlab setup for using the Development panel is on this document and calls out how to set up the DVCS accounts plugin. This is a separate document than the one it looks like you've used already to set up a Jira user to control comments/moving through a workflow. The other document and…

Hey Alexander, Sorry this question hasn't gotten an answer yet. We do see dropoff in the likelihood that a question gets answered after its first day. Most of the users on the main Community aren't specifically developing P2 plugins so it's tough for someone with expertise to see the right questions! We have a dedicated…

Hi Paco, It looks like you were previously subscribed to Atlassian Access (prior to this month/a month ago). Based on this, it seems that you were getting SAML with your Okta through Atlassian Access. Early on, this was called "Identity Manager" which might be leading you to some confusion now. Even earlier than that, we…

Hey Juan, Issue types in next-gen projects are scoped to that specific project. They're not shared globally. This is described in a recent post on the Atlassian Developer blog. As for API calls to create new scoped issue types in other next-gen projects, the answer is "not yet". There is a recently closed issue which…

Hey Fatima, We strongly recommend using OAuth to authenticate against Jira Cloud, as described in Jira Rest API OAuth Authentication. If you are developing a mobile application that interacts with the Jira Cloud API on a user's behalf, the recommended way is OAuth 2.0 with three-legged OAuth. Both documents have examples…

Hey Brian, If you're having specific trouble getting your certification, you can open a support request with the Enablement Academy Team through the Atlassian Partner portal. Congrats on completing your training! Cheers, Daniel

Hey Abhi, I've gone around a bit on the Jira Cloud webhooks and confirmed there's not currently a way for a Jira Cloud webhook to send something directly to your API in the way you've described. It comes back to that JRACLOUD-31953 issue that's currently open. However, I think there's a possibility for you to use Zapier if…

Hi Sowmya, There are several monitoring tools available that can help you see what's happening in your JVM. Hosted as a service: * NewRelic * AppDynamics Running locally: * JConsole Without knowing how large your JVM heap currently is or what your environment looks like, it's hard to say off-hand if just increasing your…

Hey Matt, As you've mentioned, it isn't currently possible to use Jira Cloud as the identity provider for the Server versions of our products. What I'd suggest in this case is determining if you have an identity provider (IdP) available somewhere like ADFS, Okta, Bitium, etc that support SAML. There are several SAML…

Hi Abhinay, Currently Jira Cloud does not support sending basic auth over webhooks. There's an open feature request here to provide that functionality: JRACLOUD-31953 If your API accepts tokens as part of the URL, you can simply tack that on at the end of the URL you've entered in Jira. As an example, your service might…

Hey Manus, Slack is the most integration-heavy chat product for us currently. While our own published Slack connector has this feature as a request rather than implemented at the moment, there are a couple ready-to-use-today solutions that do this: * Slack Integration for Jira * Stratejos - Jira Slack Integration - Slack…

Hi David, Before hitting your domain question, I just want to note that Confluence 5.9 is beyond its end-of-life from Atlassian Support. You're of course welcome to continue using that version as long as you want (Server licenses are perpetual!) but if for some reason you have an issue with the product itself, Atlassian…

Hi Reha, Sorry you experienced this issue! There was a known problem with Confluence Cloud a little bit ago that has been patched up. In the future, you can check to see if there is a known issue at status.atlassian.com - you can even subscribe to email alerts about service issues if you like. Thanks for letting us know…

Hi Julius, Is WWE the name of a team repository you're trying to get access to? This Community site is for questions and answers about Atlassian software products (Bitbucket, Jira, Confluence, etc). If what you need help with is indeed Bitbucket, we just need a little more context around what WWE is to provide advice to…

Hey there, I'm going to make a couple assumptions: * You're using a valid API token you generated from id.atlassian.com * The API endpoint you're calling is <yourinstance>.atlassian.net/rest/api/3/user as outlined in the REST API documentation It's a good idea to check and make sure everything is in order by running a call…

Hi there, You can easily remove a domain from managed access by following these steps: * Visit admin.atlassian.com * Look for the organization you need to manage (there may be only one) and click on the Domain link * Find the domain you need to stop managing in the list, and click the Remove action * In the popup window…

Hey Issa, We use a multi-AZ deployment of PostgreSQL in Amazon RDS for our production sites like jira.atlassian.com. Under the hood, Amazon uses their own proprietary stack to capture and replicate the read/write requests the database engine is making. The details are quite interesting if you have spare time to read…

Hey Bjorn, Given the age of that Crowd release, my first instinct would be to look at upgrading. The amount of effort involved in upgrading a Crowd instance is fairly minimal. There are only a few weeks left before 2.12 hits end-of-life as well. I see you've opened a support case related to this issue. Once a resolution…

Hey Maro, There are a couple plugins on the marketplace which add workflow functions based on AD group attributes: * User Profiles for Jira * Active Directory Attributes Sync Based on a read-through of your use-case, it looks to me that both plugins should be able to meet your requirements. They both support usage in…

Hey Praveen, Thanks for reaching out. The Azure templates were updated over the weekend - does this issue persist for you? If you're still running into issues, can you post the azuredeploy.json file in the deploy you're trying? We'll have a look and get you sorted! Thanks, Daniel

Hey Ventsislav! Despite not providing official support, we do have some extensive documentation you may have already seen at SAML single sign-on - Unsupported identity providers. Going off the Microsoft document you linked, the missing piece is probably what's quoted in our documentation here: After adding your identity…

Hey Jozef, While I can't make a direct recommendation for you, there are some pieces that might be helpful to consider. Each option has some definite Pro's: Subversion ALM * Runs inside Jira as a plugin, so does not require setting up another application server * Has some potentially useful JQL functions One recent…

Hey Alex, What you're looking at is referred to in our documentation as Smart querying. Unfortunately this feature isn't exposed via the API. There is an open feature request to add this to the API: JRACLOUD-43694. I do want to manage your expectations that the feature request hasn't seen a lot of activity and might not be…

Hi Jared, Confluence 6.14.0 installed via the bin/exe installers comes bundled with Oracle Java 8u192 (build 1.8.0_192-b12) Confluence 6.14.1 bundles with OpenJDK Java 8u192 (AdoptOpenJDK)(build 1.8.0_192-b12) Going forward we will continue to bundle OpenJDK in future releases. More info for recommended Java versions for…

Hi Pooja, Our Network and Connectivity Troubleshooting guide likely has the answer to your troubles here - the guide is exhaustive and contains all the info on finding files you might need to look at during troubleshooting. I'll be happy to help take a look at your situation, but we will have some back-and-forth to get the…

Going with the theme from the favorite video game console thread, I'd have to say Chrono Cross. Lots of other video game music is super interesting, but this particular game holds what I think is perhaps Yasunori Mitsuda's best end-to-end soundtrack. It's super high quality all the way through. 20 years later and this…