Daniel Eads Atlassian Team

Hey Beatriz, welcome to the Community! I realize you encountered this error a few weeks ago but am wondering if you've tried again since then. The Slack connector is still getting a lot of love from our development team and the issue you saw may have cleared itself up. If you're still encountering problems, we can…

Hi Robert, We expect the most recent release of the Trello desktop app in the Windows Store to be patched up. One thing that might help is to try uinstalling and reinstalling the app - instructions for that here. Let me know if you're still seeing issues after trying this out! Cheers, Daniel

Hey Hugh, The Office macros have a hidden dependency on the WebDAV connector plugin. Disabling the WebDAV plugin will also disable the office macros (viewdoc, viewxls, viewppt, viewpdf). We do not recommend re-enabling the Office macros (without upgrading Confluence to a patched version) as this will also re-enable the…

Hey Arya! If you could provide some additional info about the app versions on your phone, that will help us narrow down what's going on: * What version of the Trello app you have on the phone where you can add attachments * What version of the Trello app you have on the phone where you are having trouble adding attachments…

Hi Christina, welcome to Community! I can definitely understand not wanting to provide people with extra project admin access or trying to find a permissions workaround with a dummy user for the private channel. Unfortunately we don't have a great way of solving this in the official Server integration at the moment. The…

Adding to @Dave Theodore [Coyote Creek Consulting] 's great info! We do now maintain a one-stop shop page to help you get the key features and links to detailed release notes: Jira Upgrade Matrix.

Yes, this is the behavior when the Jira mail handler picks up messages. Once they are ingested by Jira, the Jira mail handler "deletes" the message from the mailbox (in this case, moves to Deleted in O365) so that the mailbox does not grow infinitely. If you need to retain a copy of the messages somewhere in O365, I'd…

Hi there, When trying to run an import, Confluence should write information to its application log if it encounters something unexpected. Could you copy the relevant lines from your application log and paste them here? If you open the log right after trying an import (and getting a failure message in the GUI), the…

Hey Jessica, This is an interesting problem and you're not alone in wanting to do something like this. The tricky bit is that Confluence doesn't act as an identity provider (this is where Atlassian Access/Okta/Azure SSO come in) so there's no clean solution to hand a Confluence user to another system. In the past, I've…

Interesting! I'm not an O365 user and can't troubleshoot this from the Microsoft side. This discussion about shared mailbox access and ways to have applications access them (Jira!) might be useful: https://techcommunity.microsoft.com/t5/Exchange/Shared-Mailbox-can-have-a-password-and-login-enabled-without/td-p/280768…

Hey Heather, I'd suggest trying one more time today to see if you can download the file. It downloaded for me eventually, although that particular version did stutter on my first download attempt. Some browsers will also complain about downloading a .jar file which you may have to accept before the download continues. If…

Hey Mykee, We've got reports from some other users about success using shared mailboxes. They created a password for the shared mailbox in O365: To set the password for the shared mailbox user, you must go to the Admin Center -> Users -> Active Users and reset the password for the Shared Mailbox user. When you do that,…

There is no risk item for Jira and Confluence. The CVE only affects Fisheye and Crucible, which are not part of Jira or Confluence. If you do not have Fisheye or Crucible installed (these are separate applications entirely), you do not need to take any action.

I'm not sure why your question was marked by our system as spam, but I see that you were able to submit it twice! The version of the question we'll keep up is at https://community.atlassian.com/t5/Jira-questions/Why-can-t-I-get-groups-of-user-jira-Using-rest-api/qaq-p/1040394 - cheers!

Thanks for flagging this one - the code macro tripped up our spam filter. I've marked your question as not spam!

Jira and Confluence are not affected at all by this CVE. Cheers!

Hey there Joshua, We see errors like this when the MySQL collation is not set to what Jira expects to use. Luckily this is an easy fix! The process is documented on our knowledgebase, but I'll also paste the info here. We recommend backing up your MySQL instance before making changes! If Jira is the only thing you've got…

Hey Timothy, You might have already read the blog post describing our deprecation of TLS 1.0 and 1.1. Since there are so many possible clients that might be out of date, we couldn't provide specific info about upgrading in the blog post. It looks like TortoiseGit doesn't bundle the actual git library as part of its build.…

Hey Lars, Atlassian offers an Atlassian-built Jira Cloud to Slack app. While it doesn't have message customization currently, there are many features being built out that you can expect to see in the app soon. As for something you can use today, there are many Slack connectors on the marketplace that offer a variety of…

Hey Patrick, One thing that catches people up is that we're switching API calls to use tokens instead of passwords. You can generate an API token at id.atlassian.com and drop it in where you'd have your password in basic auth. The advantage of tokens is that they can be easily revoked, unlike your password! More info on…

Hi Verona, Hopefully you've seen the roadmap for features in Next-Gen projects. This page shows what features have been shipped for Next-Gen as well as what's on the short term horizon. There's an open feature request on our public Jira at JSWCLOUD-17195 if you'd like to watch it and receive email notifications when the…

Hey there, According to our issue tracker, Atlassian Fisheye and Atlassian Crucible contained vulnerable versions of the Apache Commons FileUpload library noted in CVE-2016-1000031. However, our implementation of these libraries did not use the DiskFileItem class which was the attack vector in this advisory. Despite that,…

Hey Bart, That page can be a bit much to digest as it's intended to be a comprehensive listing of inbound and outbound access you might need to add. Since the Jira application itself (and not a CDN) will be attempting to access your GitLab CE, the range of IPs you'll need to whitelist is limited to the "Atlassian Cloud"…

Hey Carlos, The full list of IP ranges used by Bitbucket can be found here: https://confluence.atlassian.com/bitbucket/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall-343343385.html Note that this page contains ranges in addition to the ranges already…

Hi! Due to growth, we've needed to expand the range of IP addresses we use with our services. More info about this is available in our announcement here. You can keep up to date on all the current IP address ranges we use for bitbucket.org and Pipelines on this page. If you're finding that you need to update the IP ranges…

The Jira application itself will be attempting to reach out to your IMAP server. While we discuss a little of the logic around the ranges in the Atlassian Cloud IP Ranges and Domains document, you can get the most up-to-date list of IPs used by Jira Cloud at https://ip-ranges.atlassian.com Cheers, Daniel

Hey Steve, Getting everything connected with a reverse proxy can be difficult! Typically we see that the server.xml file for the application doesn't have the necessary info to help Tomcat listen for the correct proxy settings that Apache is trying to pass it. As you upgrade from 4.4, you're going to find that the settings…

Hey Josef! In the interest of making sure we are both talking about incoming/outgoing in the same directions, I'll define them both and talk about what lists apply. * Outgoing or as that document says, "Outbound email": any notifications generated by Jira and sent to your users via email will originate from these IP…

Hey Thomas, We offer a Jira Cloud app for connecting with Hubspot CRM - Jira Cloud for CRM. This will help you get data from Hubspot into Jira itself. Not an exact match for your question but I wanted to make sure you knew it existed! Now in terms of creating tickets from within Hubspot - there's no native way to do this…

In addition to getting on Oracle 12c, I would strongly recommend using the release 2 driver for JIRA and Confluence (12.2.0.1) which you can obtain here from Oracle. The ojdbc8.jar file needs to go into the lib folder in your application install directory, and any older ojdbc8.jar/ojdbc7.jar files should be removed from…