Daniel Eads Atlassian Team

Hey Tawfeq, We typically see this error when the user running the installer doesn't have permission to write to the directory above Confluence's install directory. When the installer starts an upgrade, it first creates a zipped backup of your current install directory and writes it at the same level as the install…

Update: a fix has been released for this issue. Please reload your browser if you see this behavior in any open tabs, and things should be all patched up!

I'm not aware of any configurations that would change this behavior unfortunately! If you aren't currently behind a proxy, there's also the possibility of using Tomcat itself (the Java application server that serves Confluence) to block those particular pages. I mention this only as a technical possibility - I would…

Hey everyone! Sorry for the trouble you've all encountered using the left arrow key to navigate in your cards. This is a known issue that we've been able to reproduce. We'll release a fix as soon as it's available! Cheers, Daniel | Atlassian Support

Hey Marat, Looking through the documentation for the Bob Swift SQL and Table macros, I don't see an apparent way to selectively change the background color of individual cells. Or even full rows conditionally for that matter. What I've done in the past for this kind of need is use the emoticons in Confluence which will…

Hey Daniel, I've tested this against the most recent Confluence release as well as an older Confluence 6.6 install. The behavior I'm seeing is this: * confluence.domain/gibberish returns a 404 response code with a "Page not found" page in the application * confluence.domain/#gibberish returns a 200 and drops you on the…

Hey Torfinn, I suspect you're using the new Cloud Editor which currently doesn't let you sort tables. This is on the short-term roadmap though and new features are constantly being added to the new editor. Once the feature is available it will move from the roadmap to the first link which lists shipped features. If…

Hey David, If you are concerned about tampering, you can use the trick noted on a feature request to get the md5 hash of the file via HTTPS to compare to the file you've downloaded. If there's a specific type of hash you need other than md5, I'm also happy to provide that here if you link to which download you need it for.…

Hi Meseret, Atlassian doesn't have an office in Africa currently. Our nearest location (depending on where you are asking about) is probably Amsterdam. You can see a listing of all our office locations at the bottom of our Contact page. If you are looking specifically for someone to help you with an implementation of…

Hi, welcome to the Community! I think the marketing material at https://www.atlassian.com/software/confluence is a great place to start - there's a concise video on the page going over what Confluence is and showing how different people on your team might use it. The page also goes over some of the most common templates…

Hey Bernard, Based on Jira starting and writing permission errors, it looks like your major blocker right now is the embedded Crowd not functioning properly with your existing users. I had a peek at cwd_application and think you may need one entry for internal Crowd to start working again. Here's the PostgreSQL statement…

Hey there, Sorry for the confusion on licensing, we actually DO offer help with starter licenses - just here through Community! This is outlined on the Starter license FAQ. I've taken a look at your nginx configuration and don't see anything apparently wrong. Confluence serves on port 8090 by default and you've set your…

Hey Robert, You are correct - I've just tested against 7.13.1 and there is no serverTime property returned when the endpoint is accessed without a user session. You'll need to use an authenticated user session or pass basic auth when you hit the endpoint to retrieve the server time. Note that you can still retrieve issues…

Hey Krishna, While on the Issues page for a project, you should see a CSV option down at the bottom: Note that if you're looking at hundreds of projects, it may be faster to go with the Jira Server / Redmine Importer option I described. But if it's just a handful, it should be reasonable to export the projects from Redmine…

Hey Doug, The REST API will still function just fine behind SAML without having to add OAuth or other measures to your calls. Basic auth on the API URLs will bypass SAML. We do have this documented on the configuration page (see screenshot) but you're right that this isn't obvious from the documentation online, and that is…

Hey Daniel! This doesn't look like a directory that's used in the Confluence install directory on disk, or a URL that Confluence serves by default. Additionally, it looks like the error you got from your security tool mentioned CGI - Confluence is written in Java and uses Tomcat (also Java) as its application server. No…

Hey Suhail, Just backing up what Susan said - you're not going to see performance issues around the 500 user mark if the server you're running Jira / JSD on is appropriately resourced and has a good amount of Java heap. We have a couple articles designed to help you figure out your resourcing requirements: * Jira Data…

Hey Stefan, To modify that, you'll need to follow the translation steps outlined in the Jira Service Desk Internationalization article. This involves opening the java archive for Service Desk on your filesystem, modifying the translation files, and repackaging the .jar file. I checked against Jira Service Desk 3.15.3 and…

Hey Nagaraju, The Exporter plugin for Cloud offers some additional options for exporting CSVs. However, I didn't find any mention of scheduled exports in their documentation. A couple options you could pursue: * Atlassian's own integration with Google Sheets rolled out recently. This actually has the advantage of being…

Hey Nagaraju, The Exporter plugin for Cloud offers some additional options for exporting CSVs. However, I didn't find any mention of scheduled exports in their documentation. A couple options you could pursue: * Atlassian's own integration with Google Sheets rolled out recently. This actually has the advantage of being…

Hey there! Looks like you've encountered a known issue with Jira Service Desk 4.0.0, which we've documented on JSDSERVER-6243. The good news is that no functionality is actually broken, and this is just a visual bug on that page. We've fixed this in Jira Service Desk 4.0.2 - if you've got time for another upgrade in the…

Thank you for the info! I did try the steps you suggested while Trello was in German earlier, but was able to print. However I will pass this all on to the Development team so they are aware!

Interesting! I wasn't able to reproduce this, but the trick for me is that you have to click the "Show full description." link on the card before it renders correctly for print. What kind of problem do you see printing with the button when this link is already clicked?

Hey Bengt and Kris, A release went out literally minutes ago to fix the remaining issue with this. Reload your boards and you should be good to go. Cheers, Daniel | Atlassian Support

Hey Bruce and James, A release went out literally minutes ago to fix the remaining issue with this. Reload your boards and you should be good to go. Cheers, Daniel | Atlassian Support

Hey Krishna, The recommended method for importing data from Redmine to Jira Cloud is with a CSV file you generate from Redmine. Since you'd download this CSV file to your local machine and then upload it to Jira Cloud, there is no need to expose your Redmine server. We do offer a Redmine Importer plugin for Jira Server…

Hey Edwin, Thanks for reporting this and the workaround! We've noted the error internally and will look at resolving it so other folks don't run into it as well. Cheers, Daniel

Nice writeup @Hubert Kut ! Thanks for sharing :)

Hey Grant, Smart commits were my first thought when reading the title of your question. However, I think for your case you want Workflow Triggers instead. These are supported with Jira Cloud and Github (both Cloud and Github Enterprise) so you should be able to get this set up. The document goes into significant detail on…

Hey Praveen, Per our documentation, we do specifically test Jira Data Center SAML against Azure Active Directory.