Daniel Eads Atlassian Team

Hi Heather, I've opened a support request on your behalf to provide this info. Be on the lookout for an email from our support portal shortly - the message will contain the email addresses of the users who are using the authentication methods we've turned off. You'll want to point those users at this knowledgebase…

Hey Walt, We offer an official (and free) connector for Jira Server on the Atlassian Marketplace: * Jira Server for Slack (Official) Based on what you've described, it's likely that you'll be all set with the official plugin. You'll want to ensure that whatever you configure on the Jira Server side is limited to the…

Hey @Ofer Shapira and @Derrick Moyer , Sorry about the trouble you saw with notifications! We've fixed this issue and notifications into Slack should be back to normal and showing users again. Cheers, Daniel | Atlassian Support

Hey Danelle! We're actively adding features to the Slack integration for Jira Cloud and this particular request has come in several times recently! We've got an issue you can watch and vote for on jira.atlassian.com - API-80 which is the best place to stay in the loop on updates about this feature. Thanks for describing…

Hey @Carlos , Sorry about the trouble you saw with notifications! We've fixed this issue and notifications into Slack should be back to normal and showing users again. Cheers, Daniel | Atlassian Support

P.S. if you found this information interesting and have time to learn more, Atlassian's own Denise Unterwurzacher has done two amazing talks on memory management in Confluence: * Trash Talk! How to Reduce Downtime by Tuning Garbage Collection - Atlassian Summit 2016 * Expecto Performa! The Magic and Reality of Performance…

Hey, great question! Some of the discrepancy you're seeing stems from how Java allocates memory. There are two major things you're going to want to know about: 1. Xms vs Xmx (initial vs maximum heap). The Java virtual machine acquires memory from the system in big chunks and doesn't really release it back to the operating…

Hey Chris, The minimum password for Jira Cloud products (Jira Software, Jira Service Desk) is simply 8 characters with no complexity requirements. Up to 100 characters are accepted in the password field on the maximum end. If you need more complex passwords set for users in your organization, check out Atlassian Access. It…

Hey @Ian Nicholls ! Unfortunately you've found a side-effect of some work we're doing on jira.atlassian.com projects at the moment. Our team is working on updating the release notes in the mean-time, you should be able to see them normally shortly. Cheers, Daniel

Hey Arati, Welcome to the Community! Is this question about Jira, Confluence, or something else? Thanks, Daniel

Hey there! We support Atlassian products here - Jira, Confluence, Bitbucket, etc. I think your question might be about the Developer Tools in Google Chrome, is that right? Once you've used the option to block a request or domain, you'll get a new "Request blocking" tab down at the bottom of the Developer Tools panel. The…

Hi Karolina, and welcome to the Community! Our Cloud products offer a free 7 day trial. You can set up an Atlassian Cloud instance containing both Confluence and Jira Software here: https://www.atlassian.com/try/cloud/signup?bundle=confluence-jira-software I'd recommend doing this a day or two before your event so the…

Thanks for including your java arguments! The behavior you described is pretty consistent with a stop-the-world garbage collection event. Switching from the CMS collector to G1GC would prevent the application from stalling during a full garbage collection like you're seeing now. It does come with its own performance…

Hey David, Let's start digging in! You've provided a fair amount of detail, I have some ideas that hopefully we'll be able to track down with some additional info: * 8GB RAM is listed, what is allocated to Confluence's heap? We're looking for the xms/xmx values defined in setenv.bat or the Initial/Maximum values if you're…

Hey Michał, We have nothing to announce at this time in regards to IE11 support. As a whole, we are monitoring a trend in support dropping off across the industry as the number of users on IE11 continues to decline. You can keep up on news related to our Cloud products here and watch the Developer Blog for the first…

By "products", do you mean Jira/Confluence, or something else?

Hey Melissa, I just tried this out real quick on macOS 10.14 to see what the zip utility was doing. I was successful in getting it to compress and upload: zip -r import.zip ./ This was executed inside the unzipped folder. Trying at the higher directory and unzipping the file didn't work, because it zipped the folder (and…

Hey Shubham, Looks like you're generating the basic auth header correctly (email:token -> base64 encoded) per our basic auth instructions. We have however recently starting returning 401's if you use a password rather than an API Token for requests to Atlassian Cloud. You can have multiple API tokens per account (one for…

They did offer a Windows version in the past, but ended support a while ago which also took it off their official download site. Many free software download sites still have the last published version available. Not a lot has changed even in the Mac version since then to be honest - it's a pretty straightforward…

Hey Larry, By "new server in Amazon", do you mean a separate Jira Data Center instance that's running in AWS (but set up by your IT staff)? Or do you mean a Jira Software instance in Atlassian Cloud, example yourcompany.atlassian.net? The data center licenses are not splittable - they are all based on user tiers and tied…

Reading through the logs, Jira is indeed generating two separate emails (4ee30495 and 465c0ddb). Since Jira's default mail service will only send notifications once per user, here are some things to check out: * Do a user search for users with that email address (Ugur.Ozer@xx.com). Especially if you installed the Jira…

Hey @[deleted] , You've posted on the Community, which is like a Q&A forum for all Atlassian products. I'm guessing that wasn't expected from your message. Would you like me to remove the post from the site or was there something specific you need help with? Cheers, Daniel

Hey Michael! I personally use Skitch (Windows/Mac) for annotations. The editor is pretty quick and it's forgiving with a small learning curve. Ctrl+Shift+C copies your whole annotated screenshot to the clipboard, or you can drag and drop the file icon from Skitch to wherever you need it to go. Confluence does great…

Hey Shane, Just wanted to follow up and make sure you have everything you need on this question. By default, Jira uses the standard keystore in the JRE it's running under: $JAVA_HOME/jre/lib/security/cacerts If your reverse proxy is configured with a certificate signed by a standard Certificate Authority (not self-signed…

Hey Shane, I'm closing this question in favor of your more recent question on the same topic: https://community.atlassian.com/t5/Jira-questions/I-need-to-automate-server-delivery-with-certificates-How-can/qaq-p/1092463 Cheers, Daniel | Atlassian

In addition to the standard storage limit of 250 GB, I'm happy to announce that we will soon be rolling out Atlassian Cloud Premium which will provide you with unlimited storage in your Cloud instance. You can sign up above to get onto the waiting list! There are no limits on the number of spaces, pages in Confluence…

Hey Johan, Atlassian Access uses a static file at atlassian-domain-verification.html for its domain verification. This just goes at the root level of the domain you're trying to verify - example: http://example.com/atlassian-domain-verification.html Details on HTTPS verification (or alternatively, TXT record verification…

Hey John, I've done a quick search through our open bugs and didn't find anything related to this that's been reported previously. Are you still finding that your Gravatar photo is being used? Also can you double-check that there's no photo saved on your Atlassian profile at https://id.atlassian.com/manage-profile ? Happy…

Hey Tyson, I did quite a bit of searching and while that request sounded familiar as Jack mentioned, I couldn't find any that really matched it. If you've got a couple minutes to open a new suggestion, it'd be great if you could submit that here! Suggestions are most impactful coming directly from you rather than Atlassian…

Hey Vikash, I just wanted to follow up with you since nobody has answered this question yet and I see you've got a few other questions in previous years about plugin development! The developer involvement here on our regular Community site is not as high as standard users/administrators. We have a dedicated Developer…