Daniel Eads Atlassian Team

Hey Lucas, It sounds like you might actually be hitting the repo size limit. There's a hard limit at 2GB as git doesn't do too well with big repository sizes. We've got the repo limits and how you can check them documented here. Let me know if you've still got questions after checking that out! Cheers, Daniel

Hey Sebastian, Looks like our support team responded on the 24th. Hoping the timing was just off by a little bit and you got their response shortly after posting here. We can check out what's going on if you didn't receive a notification of the response for some reason. Thanks!

@k Please see the screenshot above - you'll need to right-click the attachment and select the download option that your browser provides. There's a full article here showing the options for all major browsers if you want to see additional screenshots. Cheers, Daniel | Atlassian Support

Definitely generate HAR files when this happens. Like Mirek mentioned, we're dependent on a third-party vendor for the platform. We need to provide them as much evidence as possible when these types of issues occur (and they definitely do occur!) to help them diagnose what's happening on their end. Ping us on Community…

Hm - given that it's working in another browser, can you try clearing your cache/cookies in Chrome? As a heads-up, this will expire any active sessions you have with other websites as well and you'll need to log back in other sites.

Hey Gupta, About the time you asked this question, there was an incident in Jira Cloud that affected some add-ons. It did clear up and should be all set at this point. Could you try the Test Cases again and see if the errors are gone? Thanks, Daniel

Hey, welcome to the Community! I've administered an environment that saw Jira, Confluence, and Bitbucket Server all using SAML for authentication. They were still doing incremental syncs back to AD to get group memberships, but the actual logins were handled over SAML so the credentials didn't actually go through the…

The unsubscribe links are user-specific (and for volume reasons we don't have exact copies of each individual email that is sent out). I'm wondering if you'd be able to: * Copy one or both unsubscribe links here OR * Forward a copy of the email you got to me - deads at atlassian.com So far we haven't found evidence that…

Hey Viviana, Welcome to the Community! I'm not super sure on where that link might be - did this happen in Jira or Confluence? If you feel comfortable sharing, a screenshot of what link you clicked on would help us get you an answer. Cheers, Daniel

Hey Taylor! There are two caveats to look for when setting up the issue preview with Slack: * The Jira Cloud app needs to be in the Slack channel you're doing your issue mentions in. You can check the member list for the channel to double-check it's there: * Each project you're trying to mention issues from needs to be…

Hey Jorge, I'm only aware of a couple plugins on the marketplace that have call features: * CallCenter for Jira Service Desk is intended for incoming requests. A user/customer would dial your help center's phone number, and an over-the-phone wizard would help them create a new issue. It looks like on the backend they use…

At this point, the standard total storage limit has been increased to 250 GB per our Cloud storage policy!

Hi Sebastian, Welcome to the Community! For instances like this, the general thing to do is send the board URL to support@trello.com and someone on our team will check it out. Our Acceptable Use Policy does have a proviso for spam: Inappropriate communications Using the services to generate or send unsolicited…

Hey Douglas, welcome for your now-second post! You're absolutely right that the Terms of Service box only appears on first-time posts. I've reproduced the experience you had on a test account and agree that how it works now is frustrating. Community doesn't auto-save your form input (like a Confluence page would for…

Hey @Adam Chapman , welcome to the Community! It sounds like your board may be using a simplified view. This is a feature we're testing for newer users to help teach them how to use Trello incrementally. If you head into your Board Menu on the right side of your board, then go to More and then Settings, you'll see an…

Hey @Caleb Degen , welcome to the Community! It sounds like your board may be using a simplified view. This is a feature we're testing for new users to help teach them how to use Trello incrementally. If you head into your Board Menu on the right side of your board, then go to More and then Settings, you'll see an option…

Hey Tracey, We experienced an intermittent issue earlier today where Jira Cloud wasn't available for some users. It's cleared up at this point - would you be able to try logging in again? Cheers, Daniel | Atlassian Support

Hey Tom, Sorry for the hiccup there with the unsubscribe action! We're manually unsubscribing you from the Community marketing emails now. If you're willing to help us troubleshoot a little more, could you send the hyperlink URL (like, right-click and do "copy link address" in the email itself) from the Unsubscribe link?…

Hey @Rajas Gujarathi - I've reached out to you via email. Based on your account's information, I think you might be on a Server instance rather than Jira Cloud. @Julien MEYER I think that's unexpected behavior now - thank you for letting us know your setup. We'll dig into this a little more!

Hey there, Based on the broken characters in the screenshot of the error you received, I think there might be a different problem to be addressed! Looks like there's a character encoding issue with Confluence still. Let's try and solve that first and see where that lands. We have a troubleshooting document that shows you…

Hi all, Thanks for your excitement in wanting to use your addons in next-gen projects! We're very enthusiastic about the experience new users have with next-gen projects as new features are rolled out. API capabilities for addons in next-gen projects are generally fast-followers to the functionality being added to next-gen…

Great! I've searched against all the open issues in our Jira and can confirm there's no duplicate suggestion already. This link will prefill the project and issue type for you to create a Suggestion for Jira Server.

Hey Sohail, Are you working against a Jira Cloud (yoursite.atlassian.net) or Jira Server (jira.yourcompany.com) instance? In the case of Jira Cloud, we have moved away from passwords in basic auth to using authentication tokens. Details about how to use these with Atlassian Cloud are listed here. In short, you generate a…

Hi Luna, We've got an email from the address on your Community account in our support system, received yesterday. Expect a response from a Trello support engineer today! Cheers, Daniel | Atlassian Support

Hi Mateusz, welcome to the Community! First of all, I need to advise you about a known CVE with your version of Confluence and the widget connector. This can lead to some unpleasant hacking attempts against your Confluence server which I describe in this linked article. The good news is that 6.13.4 that you noted you're…

Hey @Frederik Reiter , welcome! Our team unmarked your post yesterday. It's likely that the code block threw the spam filter for a loop. It's a little over-zealous with first-time posters. This will hopefully be less of a problem for you in the future. Thanks for your post!

Hi Daniel, Sounds like it's missing the X-Forwarded-For header. In nginx, we'd set it like this: proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for; Traefik is new territory for me however! I see mention about Forwarded headers needing to have a trusted IP but am not completely sure that's what needs to happen in…

If the new address hasn't received the confirmation message, send me an email with both addresses (old and new) that you're trying to use for your account and we'll confirm that the emails went through. deads at atlassian.com

Hey Mikael, Reading through this thread, I see that the actual feature requests haven't been linked. There are two related to this need: * ID-6456 - Easily switch between Atlassian Accounts * ID-240 - Ability to merge Atlassian accounts to a single account with secondary emails I'd recommend watching and voting for those…

Hey Wayne! I'm sorry you had some trouble getting to a support form. For Jira Server, we are tracking suggestions and feature requests in a project on jira.atlassian.com where people are able to watch and vote on issues. You should be able to create a new Suggestion issue there if you wish. But, I'm also happy to sort…