Daniel Eads Atlassian Team

Hi David, You can upgrade from Jira 7.11.0 to 8.4.1 without any intermediate upgrades. You should not need to disable indexing during the upgrade. Following the standard upgrade steps listed in documentation should be all you need between those two versions. You're already ahead of the game by checking your add-on…

Hey there! All features and bugfixes are included in the most recent releases. They're incremental and you can jump up multiple minor versions at once without worrying about having to do multiple upgrades. Upgrading to 7.13 as you outlined is a good plan. You don't need to worry about going back down to a previous version,…

Hi Jeff, The download page is optimized for the latest bugfix version of the latest minor release. This can make it difficult to get the latest bugfix versions for previous builds! Here's how you can do it: * Head over to https://www.atlassian.com/software/jira/service-desk/update * Click the "View all versions" link next…

@Etienne Noel that's correct - the status today is that advanced workflow editing (workflow triggers, for example) isn't available in next-gen projects. The current projection for this on the next-gen roadmap mentions 2020 as the "coming" estimate for the next-gen workflow editor.

Hi @Tomas Alvarez , Welcome to the Community! That's not currently possible, but I'll make sure the idea is passed along to @Trevor Thompson the product manager for the Slack integration. Thanks for the feedback!

Hi Anthony, Based on the error message it sounds like an invalid license was applied. I see you asked a similar question today and mentioned it gave you a specific date that Jira's license had run out. When the license renews online, it needs to be re-applied to Jira in the Versions & licenses page. It doesn't look like…

Hi Dwayne, I'd recommend using a reverse proxy such as Apache or nginx in front of your Jira instance, and exposing the reverse proxy to the internet. This will give you some flexibility in the configuration of what you're serving externally. It's also easier to terminate SSL/TLS at a reverse proxy than at Jira's…

Hey Dwayne, I understand you're having trouble getting Jira started after an upgrade from 7.7.x to 8.4.1 on Windows. I'd be happy to help you on the path to get the upgrade sorted out. First, let's take a look at the Windows service. Re-running the installer is the easiest way to try and get the service re-installed; just…

Hi Bruno, * Upgrading won't impact when your license is up fro renewal. I wasn't able to find a specific license attached to your Atlassian account, but typically you could check licenses where you are a contact at my.atlassian.com and looking at the expiration date. You can also do this from within Jira by going to…

Hi, great question! The new issue view in Jira Cloud doesn't currently have a print option. Because of the way the web app works, trying to print the page with your browser will only result in the first page being available for print. The full comment history won't be printed if there are more than one or two comments.…

Hi Bruno, There is a short-term alternative to upgrading. In the long run, I would recommend an upgrade but short-term you can employ the mitigation described in the security advisory. This involves blocking a particular path at your reverse proxy (if you have one set up) or modifying the Tomcat configuration used to serve…

Hi Lisa, I understand you've got Apache running in front of your Atlassian applications. That's great - reverse proxies are helpful in fine-tuning how people access your applications. Jira and Confluence need to be able to listen to connections locally so they can process requests from Apache. They'll still need to serve…

Hi Bhupinder, I understand you're working on upgrading Jira Service Desk on Windows. Using the installer is the easiest way forward. I'd recommend going to 4.4.1 or above as we published a security advisory earlier this week. 4.4.1 is the latest release available for download currently and will be the default option today…

Hello, 5.5.1 is affected by the vulnerability. As there have been many releases of Bitbucket Server over the years, it wasn't going to make for a very readable page to list every version explicitly. In the interest of brevity the advisory's intention: version < 5.16.10 was for all versions (including 5.5.1) with smaller…

Code blocks from first-time posters often throw the spam filter for a loop. Looks like you've gotten un-spammed already. Thanks for including the config in your question - definitely helpful for someone answering!

Hey Zach, I've given the font-size property a run on Confluence 6.13 (as well as 7.0 and 6.6). In my test environment, the property was honored across all three versions. Thanks for including your full stylesheet as that let me try some changes with your styles. Here's a screenshot of my test page using your style applied…

Hey, thanks for asking! This particular preference isn't documented or available in the GUI, so I appreciate getting the opportunity to play with the configuration and document a solution for you. That particular preference is stored in ~/Library/Preferences/com.tortusknot.SourceTreeNotMAS.plist on MacOS. If you've got…

Post unspammed. Thanks for flagging!

Hey @Philipp Schenke , your question has been marked as not spam. Cheers!

Hey Robert, Glad you were able to sort out the firewall issues. The specific error you noted in the logs ("Spring Application context has not been set") is pretty common in Confluence log files. There are unfortunately a number of possible sources - we've got a KB article here describing the line and possible resolutions.…

Hey @Sambasivarao Tedla , I'm familiar with CDISC as I know the Confluence administrator and a couple other folks that volunteer there. We (Atlassian) donate a Confluence Server license to CDISC. With our Server products, there isn't an option to delete your own account. An administrator will need to do this on your…

Hi Kashif, The advisory does contain mitigation steps if you're unable to upgrade: Mitigation If you are unable to upgrade Confluence immediately or are in the process of migrating to Confluence Cloud, then as a temporary workaround you can use the atlassian.confluence.export.word.max.embedded.images system property to set…

Hey all, I just wanted to follow up and mention that we had a transient issue with the Jira Server to Slack integration during this timeframe. The issue was resolved fairly shortly after folks noticed issues in their Jira Server instances and everything should be flowing smoothly now. Cheers, Daniel | Atlassian Support

Hey all, I just wanted to follow up and mention that we had a transient issue with the Jira Server to Slack integration during this timeframe. The issue was resolved fairly shortly after folks noticed issues in their Jira Server instances and everything should be flowing smoothly now. Cheers, Daniel | Atlassian Support

Hey all, I just wanted to follow up and mention that we had a transient issue with the Jira Server to Slack integration during this timeframe. The issue was resolved fairly shortly after folks noticed issues in their Jira Server instances and everything should be flowing smoothly now. Cheers, Daniel | Atlassian Support

Hey Joe, welcome to the Community! On the backend, these icons are stored as SVG files in Confluence's installation directory. You could modify these files directly on your server's filesystem, but when it comes time to upgrade any changes you made would be reverted unless you remembered to copy your new files back in…

Hi Prabhu, There are no limits to the number of spaces or pages you can have in Confluence. As your pages grow in length, the server resources required to edit and render the pages will increase. It's logical to expect that at some point your server will have trouble keeping up with the length of a particularly long page.…

Hi Veneet, I understand you're looking to get a little more stability around release versions to reduce the workload on your team handling upgrades. There's a few areas I'd like to draw your attention to that might help in this area. Enterprise releases Firstly, Atlassian offers Enterprise Releases which are essentially a…

Hey Kimmy, Thanks for checking in! It's not currently available in the Jira for Slack app, but we do have an open feature request for this specific need: https://jira.atlassian.com/browse/API-80 . Our team is regularly prioritizing feature requests and working on improving the Jira for Slack experience. Take a look at the…

Hey @Ruaan Burger , Glad to hear you've got more or less what you needed with JQL filtering. I wanted to let you know we have an open feature request about this - API-65 on our public Jira. The product manager for the Slack integration is looking over this feedback today, so thanks for raising it! Cheers, Daniel | Atlassian