Daniel Eads Atlassian Team

@ankit sharma the development instances have no time length limit as long as you stay within the number of users allowed for each product. You might also be interested in keeping an eye out for our Cloud Free tier announced yesterday. Pretty soon you'll be able to have a Cloud instance with slightly higher user counts that…

Hey Joshua, Welcome to the Atlassian Community! We support Atlassian products like Jira, Confluence, and Trello. Looks like you're asking about Cisco's Unified Communications (UC) app - it doesn't appear that there's public support available for that and Cisco suggests working with one of their partners directly for…

Hi John, We actually have an open beta running for Cloud sites to enable top navigation. See the details on this Community post or jump straight to the Chrome extension here. Please don't hesitate to provide feedback about the navigation experience by using the feedback button directly in the navigation bar. Cheers, Daniel

Hey Gaeme, Sounds like Confluence might not be running. It's possible that it wasn't reinstalled correctly as a Windows Service after your upgrade, or potentially that the Windows Service isn't set to start automatically. We've got some knowledgebase info here about changing/troubleshooting the Confluence Windows service.…

Hey Nicholas, welcome and thanks for checking in! There are a few things in Confluence that will want to reach out to the internet: * We collect some usage analytics about how you've deployed Confluence - details on that here. You have the option of turning this off within Confluence's interface. Disabling the usage…

Hey James, We've still got some work to do on the messaging (as you noticed), but bug issues are now restricted to Atlassian staff. We were finding that many issues were incorrectly reported or not reproducible, so the decision was made to have bugs reproduced by Atlassian staff (and for Atlassian staff to write up the…

Hey Sebastian, thanks for posting to get some help with Sourcetree. Looks like you're trying to connect to Github and getting an invalid username or password error. Although we don't know your account status with Github, I can give you some pointers to help troubleshoot: * Try logging in to your Github account through your…

Working more towards following the GTD model. Especially with a lot of disparate streams of work happening simultaneously, I have a hard time being distracted by keeping track of jobs. Or trying to punch out the smaller ones for the sole purpose of not having to think about them. Adding the iOS version of my preferred…

Hey Andrew, I've noticed a discrepancy in the permissions test: [root@oraclerx-welsh WEB-INF]# pwd ; ls -hal|grep classes && ls -hal classes/confluence-init.properties /opt/atlassian/confluence/confluence/WEB-INF drwxr-xr-x 3 confluence confluence 4.0K Aug 7 07:22 classes -rwxr-xr-x 1 confluence confluence 1.1K Aug 6 02:35…

Hey there, welcome to the Community! We've been making changes to our REST APIs to secure Basic authentication calls with tokens. I'd actually recommend switching the credentials from Basic to OAuth - you'll likely see the error go away as a result. Just click on the Authentication dropdown and switch the type. Save when…

Hi Vaidurya, It looks like you've requested support already and that someone determined your Jira Service Desk instance was not configured for public signup, and people emailing the Service Desk were not currently customers. Two options were presented to patch this up: * Adding the people trying to email in as Service Desk…

Hey there, I'm assuming you've had a look at the Crowd install document and gotten stuck there. Unlike other Atlassian products, we don't provide a .bin installer for Crowd (on other products, this bundles a Java environment). If you're selecting Ubuntu 18.04 as your operating system, you'll just need to make sure you have…

Hey there! This is likely a misconfiguration at your reverse proxy. You've got http/2 enabled so I'm guessing it's either nginx or Apache. Would you be able to post the configuration for the reverse proxy? Blank out your server name and certificates for sure but it would be helpful to see what cyphers you've got enabled.…

Hi Rajesh, welcome to the Community! User Management is done for entire Cloud instances at a time. You'd need the Site Admin permission to manage users in Jira/Confluence Cloud (users/groups are shared between the applications). Someone with Jira Administrator permission only would not be able to modify users for the site.…

Hey there, thanks for including all this helpful information! Our spam filter tagged your message because of the code blocks unfortunately, and it wound up in quarantine for a bit. Were you able to solve the issue already? If not, I notice from your configuration that you're serving HTTPS at Confluence directly (via the…

Hey there, thanks for reaching out about your Jira plugin! We have a dedicated Developer Community that might be good to check out for plugin development related questions. Since the topics are more focused, it's easier for other developers to watch the questions coming in and provide guidance. If your question here gets…

Hey there, welcome to the Community! Would you be able to provide a screenshot of the error you're seeing when trying to add the gadget to your dashboard? If it's got an option to expand out any error text, that would be helpful also. A good number of errors setting up dashboard gadgets are related to not having a base URL…

Hey John, welcome to the Community! We can help you troubleshoot an upgrade to 5.10 - no need to go all the way up to the most recent version of Confluence since you're planning to do a Cloud migration. Was there a particular error you ran across when attempting the upgrade already? What operating system are you using? We…

For our Cloud services (Jira Cloud, Confluence Cloud, Bitbucket.org), you can reset your password by going to the following link: * https://id.atlassian.com/login/resetpassword If you need to reset your password for a Server product, contact your local administrator. They can either reset the password for you or help you…

Go ahead and click that "Flush mail queue" link on the main Mail queue tab. We're not expecting the debug log to get written until a mail job is triggered. By default this runs every minute in Jira, but it's possible that automatic job is not running for some reason. Clicking "Flush mail queue" should manually trigger a…

Hey @Robert Nadon ! The official Atlassian-provided Slack integration for Jira Server doesn't include a way to change the default template for channel names. As you mentioned, it'll use the "issue-" prefix and then the Jira issue key. Although the auto-generated value can't be tweaked, you can modify the name after you…

Hey Varun, By default, the DEBUG log isn't enabled when mail logging is turned on. It's possible the errors you're seeing in the mail queue aren't triggering the level of alerting the non-debug logger would write. On the Logging and Profiling page in Jira's administration, look for the Outgoing Mail section again. Indented…

Hey David, I think you've found how to get the address of the attachment already! Just as you noted, from the Attachments page you just right-click the attachment you want to link and copy the hyperlink. You can strip the "?api=v2" from the end of the URL if the system you're trying to use expects to see .jpg or .png at…

Hey Salmane, Can I ask if you're running this against a Jira Cloud instance or a Jira Server, and if Server, which version? We recently made changes to Jira Cloud that require you to use an API token when authenticating with basic authorization, although the error you'd get is different than the error you're seeing right…

Hey Ian, I can confirm the 2.7 links all result in errors currently. We're working on patching up that directory in our download archive and I'll update you when it's corrected! Update: We've patched up that directory on the downloads archive and the 2.7 builds are available for download again. Cheers, Daniel | Atlassian…

Hi Kush, welcome to the Atlassian Community! From the looks of the output you've got, you're trying to use Sourcetree to commit to Bitbucket Cloud. There's a few ways to correct this issue: * You could configure Sourcetree to use SSH authentication instead of HTTPS authentication for your Bitbucket account. Instructions…

Without an error message to diagnose, this is mostly an educated guess - but based on your observation of it being the end of June, I'd guess there's something trying to use an account password for you instead of an API token. For Bitbucket and Jira/Confluence Cloud, any place that would have asked for your password (like…

Hey Aleksei, thanks for letting us know! We've just confirmed this as a bug. Our team has identified the root cause and will be working on getting it fixed up. Welcome to the Community and keep the good feedback coming! Cheers, Daniel | Atlassian Support

If you ever need to contact Atlassian Support, we're well-caffeinated and might discuss how to best help you while we make pourovers! There's a few activities we do in the office to get the brains grinding on your issues, but coffee is my favorite. We've got a machine-brewed coffee carafe going all day but taking a couple…

Update Earlier this year, Atlassian shipped an official Slack connector for Jira Server. Check it out here: https://marketplace.atlassian.com/apps/1220099/jira-server-for-slack-official?hosting=server&tab=overview