Daniel Eads Atlassian Team

Hey Andre, When checking your company's account earlier, I only saw a single contact listed. After the site was reactivated by that contact, I see your account added as a billing contact. This change took place after the site was reactivated today, however. At the time I sent you the first message, there were no secondary…

Ah, thanks for confirming. I can't find any shutdown notices for Trellogantt anywhere, but given that their website is now offline and you're receiving that message in-product, I think it's safe to assume the service will no longer work. I'd recommend taking a look at the list of alternatives above. There are several to…

Hey there, welcome to the Community! I've had a quick look through most of the add-ons/powerups that provide Gantt functionality: * Trello Power-Ups returned from a search for Gantt * Elegantt * Bridge24 * Ganttify * Taskworld On the surface I didn't find any of these solutions mentioning they were shutting down. Is there…

Hi André, Thanks for reaching out. While I can't share a significant amount of details about your account here on Community, I can confirm both of the tickets you raised from our contact form are in the queue to be answered. While the site is currently deactivated, the data is still set to be retained for two more months.…

Hi Yogeesh, In terms of integration, the identity provider should work with the connector the same for any of the products you mentioned. On the backend, they all use SAML assertions to pass information to the re:solution plugin. Firstly, I would consider ADFS if you're already working in an on-premise Active Directory…

Hey all, In order to make sure the Community sees additional questions you might have about errors like this (which may have varying causes), please ask a new question here on the Community so we can help you individually and ensure that your question is viewed by users actively looking to answer new questions. You can use…

Hey @Kumaresan_Subramani , Thanks for including your steps and curl call here to help diagnose the issue you're seeing! I see that you're trying to submit a comment to Jira Cloud. Earlier this year, we forced a change from passwords to API tokens in REST API calls. Based on the error you're seeing, I believe you may be…

Hey @artiom.neganov , Markdown for code blocks is supported in Jira Cloud for issues using the new issue view, as described in the information above. I've just tested against a standard Cloud site to ensure things are working as expected per the descriptions on my answer here. It sounds like there might be a disconnect…

Hey @Tomasz Maciejak , You may be seeing what looks like a 7 day free trial (and no info box about the site being a developer instance) if you're not already signed in to an Atlassian account via my.atlassian.com when trying to create a new instance. However, with the introduction of "general usage" Free Cloud, there's no…

Hi David, I would double-check to make sure the account you're signed in with at the Support page is the one you're also using to sign in to Community with. We expect Site Admins, technical contacts, and billing contacts to be able to open support tickets for Jira Cloud. If after logging out/logging in to the Support site…

Vishal, Thanks for sending the details via email! Based on the info, we were able to determine that you're using Jira Server for Slack on a Jira Server instance - I've re-tagged this question to note that it's about Server instead of Cloud. The good news is that it looks like what you're seeing in your screenshot was…

Hey Adrian, It doesn't look like there are plans to add the "updated by <user>" type functionality to JQL natively. There is an open feature request you can vote/watch to follow along with that suggestion though: JRACLOUD-1973 For more information about how Atlassian prioritizes feature requests made on…

Hey Vishal, Welcome to the Community! We've done some precursory checks on your Atlassian account but haven't yet found the cause of the duplicate notifications you're seeing. Would you be willing to: * Share a screenshot of one of the Slack channels showing the multiple notifications for an issue * Confirm the Jira Cloud…

Marked as "not spam"! Cheers, Daniel

Hey there, We published a security advisory just a few minutes ago which applies to your current Bitbucket Server version (6.7.1). As these vulnerabilities are listed as critical, the related issues on jira.atlasian.com were set to private until we publicly announced the advisory. Sorry for the confusion briefly while…

Hey there! Thanks for noting this. I've been able to reproduce the issue and written it up as a bug: JSDSERVER-6700. While looking into this, I noticed it was very similar to another bug that affects entering the dates - JSDSERVER-6599. This second bug is mostly corrected in the most recent Service Desk releases (4.5.2+,…

Hi there, welcome to the Community! You can certainly update plugins, including the plugin manager itself, when the internet isn't available from your Confluence server. We've got some steps on doing this in a KB article, which I've copied here for your convenience: If not connected to the Internet or in certain…

Hey, welcome to the Community! Great question, reducing the switching between tools can help teams feel more efficient. With the official Jira Cloud for Slack app by Atlassian, you can select a message in Slack and have it create an issue in Jira. After connecting to a Jira instance (the bot will help you do this in…

Hi Jean-Baptiste, Thanks for posting! It looks like if you may have tried to include a screenshot in your post, but unfortunately it didn't get uploaded. I dug back into our support system and found a previous ticket you opened in the past that had a screenshot attached. Here's the text that was included on that…

Hi Maciej, Great question! I haven't seen Automation for Jira utilized in this way before, but it is definitely possible. Here's an overview of a rule that can make this happen, before we get into the nitty gritty on setting it up: Alright, let's build it! * Create a new Project automation rule in the project your agents…

Hey Matt, welcome to the Community! The first thing that comes to mind here is the Excerpt macro that's built into Confluence. By wrapping content in an Excerpt macro (on a "definitions" page as an example), you can use the Excerpt Include macro on another page to quickly bring that content onto additional pages without…

Hey there, welcome to the Atlassian Community! Using a forward proxy with Sourcetree can be done. How you go about it depends on if you're on Windows or MacOS. Do note that you'll need to use HTTPS when connecting to Bitbucket rather than SSH in order for the proxy settings to apply properly. It's fairly friendly to set up…

Hey there, welcome to the Community! I'd like to understand a little more about what you're seeing with attachments in Jira. Can you help me hone in on your experience by answering a couple questions? * Are you working in Jira Cloud (example: yoursite.atlassian.net) or Jira Server (example: jira.yourdomain.com)? If Server,…

Hi Luis, welcome to the Community! I've checked our email system for the status of the email address listed on your account. It's reporting that it tried to deliver an email to you last Monday, but the mail server for your domain sent an error back saying your account didn't exist. This can happen sometimes if for instance…

Hi Karen, IP whitelisting and two-factor are managed at the Workspace level in Bitbucket. From the wording of your question, it sounds like you may be looking at the configuration for an individual repository. Let's walk through going to the workspace settings and enabling these security features: * In the lower-left…

Hi Justin, Thanks for giving the Mac app a run! Currently, it's not possible to drag and drop items in the roadmap view. I've created a suggestion for this here: https://jira.atlassian.com/browse/JRACLOUD-73615. For more information about how Atlassian prioritizes feature requests made on jira.atlassian.com, check out this…

Hey Adam, welcome to the Community! If I understand correctly, you're developing an app for Jira Cloud and using ngrok to expose a locally-running service with a self-signed certificate. Jira Cloud will only accept connections to services running with CA-signed trusted certificates. A quick way to check this is by using…

Hi @savani , welcome to the Community! I understand you are having some trouble getting the Slack integration to read info from tickets that were a part of your Cloud migration, even though it seems to work correctly with new projects. Unfortunately it looks like your screenshot wasn't uploaded to your post, but I think I…

Welcome to the Community, and interesting question! The messages you see there are part of post-receive hooks that come standard in Bitbucket Server. Unfortunately the particular line you see which shows the URL is not configurable - it's hardcoded to use the base URL. Your scenario of using a reverse SSH session to…

Hi Dan, Thanks for reaching out - it's great that you're on the ball with keeping up with the CSRF changes coming to Chrome. Our team is testing out some changes that will address Chrome's new defaults, although we haven't published anything to the effect on our public site. If you test today (as Okta has recently done),…