Daniel Eads Atlassian Team

Hi Pontus, It sounds like there are two things at play: * Modifications to dbconfig.xml that resulted in the Jira Configuration wizard running again (as if you were installing Jira for the first time) * Trouble with SSL configuration I'm going to address those individually: dbconfig.xml modifications I would suggest…

Hi David, Which pipe are you using? If you've started with the Google App Engine deploy example, I don't see rsync functionality (or flags) in the google cloud package the example relies on. One option might be to use the rsync deploy pipeline instead, and deploy over SSH. Google provides some documentation here for…

Hey Bharath, Thanks for your interest in developing with Jira Cloud! I see it's been a couple weeks since you asked this question and there have been no answers here on the main Community. We have a dedicated Developer Community that might be good to check out for plugin development related questions. Since the topics are…

Hey Peter, I can see you've opened a case in our support system as well - thanks! For this type of error, our internal support team is best suited to assist as they ensure the right accounts have administrator access in your Cloud site to make the appropriate SAML changes. They'll have you sorted soon! Cheers, Daniel

Hi Willie, welcome to the Community! Following the CVE number you posted out to MITRE, we see this publicly available vulnerability information: The attachment-uploading feature in Atlassian Confluence Server from version 6.14.0 through version 6.14.3, and version 6.15.0 before version 6.15.5 allows remote attackers to…

Hey Stan, First some disclaimers - modifying files in your Confluence install can break your instance, cause weird display problems, and make your users unhappy. Definitely don't modify files in production; always use a test system to check changes, take backups, and be prepared for things to break. Modifying any files on…

Hey there, welcome to the Community. The Jira upgrader requires you to run the installer/upgrade executables locally on the server for security reasons. The screen you're seeing is a bit deceptive as Jira Core / Jira Software cannot be running on separate versions from one another, but it's possible to run Jira…

Thanks for the extra info Krishna! The readiness probe will fail if Bitbucket hasn't been able to start for some reason, but we'll need to dig into the application logs to figure out why. I'd like to try launching both Bitbucket 5.x and 6.x on my infrastructure with your helm chart. I understand the helm chart is in a…

Hi Danae, welcome to the Community! I'm going to assume you're using the Google Drive for Confluence (Official) app published by Atlassian. This app converts the "share" link from a google document into an embedded version in Confluence. Depending on the share settings of the document you're embedding, users on Confluence…

Hi Paweł, The integrations writes some debug events to troubleshoot connection issues (for example, determining if it is having connection issues trying to reach Slack), but it doesn't record an exact copy of what it is sending. What does get recorded in the logs is not an audit record of what triggers in Jira sent which…

Hey Keith! I can see that you're inquiring about the Forms for Confluence app. I've added a tag on the question so that hopefully someone from Adaptavist (maker of the app) will be more likely to see the question. If some time goes by and you haven't gotten an answer here on Community, you could also try opening a support…

Hi Ajai! The filtering (where you chose from either Basic or JQL) isn't necessary for just using statuses as you've shown. Instead, you'll want to manage the triggers in the "SEND A MESSAGE TO THE CHANNEL WHEN" section of the integration configuration. As an example, in my screenshot here you can see that…

@tnolte sorry you've been having some trouble getting the notifications set up! The good news is that we're close to shipping API-80 - Personal Jira Notifications in Slack . It's in early-access right now and you should be able to get the type of notifications you're looking for with minimal configuration. As we're in the…

Hi Sebastian, In large installs, it's typical to see staging / development environments used for testing things like upgrades and new plugins before promoting them to production. If that's not available in your environment (for example, if Bitbucket Server is just being used for a small team of 10 or less developers), then…

Hey there! Unfortunately we don't support iOS builds in Bitbucket Pipelines. The way Apple licensing works requires apps for iOS to be built with XCode running on MacOS. Even frameworks like Expo must be run on a MacOS system. It's only legal to run MacOS on Apple hardware, so there is no way to scale iOS development out…

Hi Mohan, The official Jira Server for Slack integration provided by Atlassian doesn't currently have the functionality to create an issue in Jira Server from Slack. We do however have an open suggestion asking for that feature. As an alternative, you could check out the Slack connector for Jira Server app by JSoftware…

Hey Suresh, Just to clarify, are you looking for a chat feature that embeds on top of Jira Service Desk's web interface? For example, if someone is looking at your customer portal, you'd like a live chat button that creates a chat window on the same page. If that's the case, I can confirm that there aren't currently any…

Hey Lynette, welcome to the Community! The page linked to in that document for changing your email preferences (my.atlassian.com/email) is indeed broken at the moment. We're tracking this and working to get a fix! In the meantime, you can use this URL to see the email details associated with your Atlassian account:…

Hey Alexey, welcome to the Community! We are progressively rolling out the new navigation experience across Jira and Confluence Cloud. At this time there is no option to select your site to be opted in. I would expect the new navigation experience to deploy to your new site shortly though as the rollout continues. If you…

Would you be able to provide this information?: * What issue do you face when trying to upgrade? * Can you provide the helm chart you are using for 5.X? * Are you trying to use the same helm chart when trying to upgrade to 6.X? Thanks!

Hello, welcome to the Community! For a scenario where you could have users observing and commenting, but not changing the contents of cards, you must set the permissions a certain way. First, the board must be Public or part of a Team. It cannot be Private. Next, in the board settings you will have options for Commenting…

I just want to encourage anybody else landing on this particular question to ask a new question in Community so we're more likely to see the request. Questions like this which have already been answered are not guaranteed to get a staff member's attention. The best way to get help in this situation is by asking…

Hi Sumit, I see you've asked this as a standalone question and already gotten a response correcting the email block in our system. I just want to encourage anybody else landing on this particular question to ask a new question in Community so we're more likely to see the request. Questions like this which have already been…

Hi Sumit, I see you've asked this as a standalone question and already gotten a response correcting the email block in our system. I just want to encourage anybody else landing on this particular question to ask a new question in Community so we're more likely to see the request. Questions like this which have already been…

Hey Kevin, welcome to the Community! The feature to send notifications into Slack was likely thought of in the context of sending messages to a channel. Since it is possible to have messages go directly to a single user (you get a direct message from the Confluence app), I can see how having the ability to filter out…

Hey Grazia, welcome to the Community! When you are viewing a question, there should be a Share button on the right-side of the question: Once you've clicked that button, you'll get a modal window that allows you to copy a URL to the exact question. In looking at your Atlassian account, I see you're also evaluating an app…

Hey Jacob, welcome to the Community! Glad to hear you were able to get things working again. Thanks for updating us and accepting your answer, so we know the problem was solved. Hope to see you around!

Hi Tom! The user who's having the error hasn't authenticated their Slack account with Bitbucket. The Bitbucket app is trying to resolve the link it sees, but isn't sure if the Slack user has permission to be looking at the repo (because the accounts aren't connected yet). Luckily the fix is pretty easy - the user just…

Hey Roman, welcome to the Community! With the new editor, it's currently possible that some pages aren't returned by the autocomplete when you're trying to insert a page link. This is a documented bug with the new editor currently; you can see the bug issue at CONFCLOUD-67714 on our public Jira instance. You've discovered…

Hey @Koen_Langenhuijzen - I've just checked the playground and indeed see that the DevOps triggers are missing. In Cloud, there are five (including the "pull request merged" that is helpful in this case): I'm working with the automation team now to get some more insight on where the Server version of Automation is at in…