Daniel Eads Atlassian Team

Hey there! The official Slack for Jira Cloud integration allows you to create a Jira issue from the actions menu on a Slack message: If it's not already installed in your Slack workspace, it's a quick setup! * Add the app into your Slack workspace from the app directory * The Jira app should send you a direct message to…

Hey @Bruno Mazzoco ! Can you confirm if you're on Jira Cloud (URL looks something like <yoursite>.atlassian.net ) or Jira Server (might be something more like jira.<yourdomain>.com)? If you're on Jira Cloud, could you let me know what your Cloud URL is? The configuration for Jira Cloud should look similar to the screenshot…

This page explains in easy-to-digest detail all the significant changes between versions: Bitbucket upgrade matrix On the jump from 5.x to 6.x, there weren't major breaking platform changes - more details about the upgrade are in the Bitbucket Server 6.0 release notes. I wouldn't expect that upgrade to completely break a…

Hey @marjan_postzadeh , welcome to the Community. The .jar file you download from the language archive depends on which language you need to modify. Once you unzip the .jar file, there should be two files inside: * atlassian-plugin.xml * translation-<language you downloaded>.properties The strings are inside the…

Hey @Daniel Sonck ! This particular quirk only affects the CLI installers, as that's all we distribute for Linux. The underlying reason is that some distributions use font packages that don't come with the sans-serif variants pre-installed, and the issue comes up when the JDK tries to use the system's default fonts (and…

Hi @Koen_Langenhuijzen - the automation rules for Server are the same, however you need to install the Automation app separately here for Jira Server and Jira Data Center (Automation is built-in in Cloud now). @Julio Kenji Bando this is a great use of automation!

Hi Tom, We've opened a request for you directly - you should have received an email just a moment ago with the case details. Although it seems that you're not able to log in currently due to the SAML misconfiguration, you should be able to interact with the support request over email. Thanks Daniel | Atlassian Support

Hey Lutz, welcome to the Community! Thanks for posting a bit from your log file. Although I can see that the plugin subsystem isn't starting up correctly, the log doesn't quite go back far enough to diagnose a specific cause. Would you be able to post more of the log file, or the file in its entirety? If you're having…

Hey Linda, welcome to the Community! For some additional context, the Notification scheme of a project is what determines who gets an email and when, outside "watching" issues individually. Based on the case you described, I'd recommend making sure that there's a Role in the project that contains you and/or the other…

Hey Aaron, confirmed this is indeed a Confluence bug. I've updated my answer to reflect this as well as linked the actual bug and a workaround using the Legacy editor in Confluence Cloud.

Egads - you're absolutely right. That's certainly not going to work for anyone besides yourself! Combing through more of Slack's documentation, it looks like the easiest method is generating a link to a user's profile: * The first part of the link is the Workspace URL. For example, https://acmeco.slack.com. * The second…

Hey Rachel, I noticed you're on Confluence Cloud, which means you're likely using the new Confluence editor. A quick way to verify this is by looking for the Publish button in the editor - if it's at the top of the page (along with the formatting controls), you're using the new editor: Example of the new editor, where…

Hey Aaron, I've generally had more luck with https:// links instead of slack:// links. While you can use the "Copy link" function in Slack to get a clickable link for channels, unfortunately this doesn't work for linking everyone to Direct Messages with a specific user: I've confirmed the lack of slack:// in the new…

Oooh yes, I started The Witness on paternity leave and now my little dude is running laps around me! Thanks for the reminder to pick it back up 🤗

I grew up on a farm in Michigan, where it gets cold in the winter. Cutting wood was a common task! It's physically exerting and mentally satisfying. Now that I live in a neighborhood (no more woods in my backyard) and it doesn't get cold in the winter, that's not an option for me. My fallback (which I need to get more…

The following comments are based on my experience as an Atlassian customer for many years before joining the Atlassian team. They don't necessarily reflect the official viewpoint or strategy of Atlassian. One thing that's very apparent in software is that there's no "one size fits all" approach. What seems like an obvious…

Hi there! The installer requires you to create a password during product setup, therefore there's no default password. If you have the administrator account password, you can access the user administration features at /admin (at the end of your fisheye URL). If you haven't reached out to see if there are other Fisheye /…

No irritation! Just want to make sure we get a satisfactory answer for you. :)

Hey there! Two apps on the Atlassian Marketplace provide Font Awesome icons: * Awesome Icons by Rumpelcoders * Font Icons for Confluence by MOEWE I'm thinking you might be referring to the first "Awesome Icons" app, but want to confirm that with you. If so, I'll add an extra tag to this question to raise the possibility…

Hi there, For some explanation to other readers, helm charts are descriptors for deploying containers into kubernetes. You could think of them like a template for deploying applications in kubernetes (which is a popular orchestration platform for containers). To people who haven't worked with containers before, this would…

Hi Nickaël, For your privacy (Community is public) I've removed some information from your previous reply. In the case you've outlined, we'll need to have you open a case in our support portal and grant you permission back to the site from the Atlassian end of things. It's necessary to open the case through the portal…

Hey Nickaël, welcome to the Community! I do see that you've got a Jira site where there are no administrators. Fortunately, you're listed as technical contact for that site, so you can grant yourself Jira Administrator permissions again. Here are the steps to make that happen: * Navigate to admin.atlassian.com * Find the…

Hi Kathy, welcome to the Atlassian Community. On this public forum we answer questions about how to use Atlassian products such as Jira, as well as promote best-practices and try to have fun! There are a few ways in Jira to notify someone else you need their input: * @mention them in a comment on the issue - this is the…

Hey Derek, I've gone through our open bug reports and didn't find mention of this particular issue. While improvements are made to the editor regularly, I'd like to make sure I totally understand the behavior you're seeing. Which version of Jira Server are you currently on? I ran the following on a Jira 8.7.1 instance: As…

Hey Sly, welcome to the Community! In Confluence, the option should be under the Integrations tab, then Slack Notifications: If you're finding this option isn't available, it's possible that the app is disabled in your Confluence site. To correct that, you'll need to get to the app configuration page. There's two different…

Hey Andreas, welcome to the Community! Git natively doesn't support lock files. The general idea is to use branches and then merge files when needed. As you found already though, this can be problematic with binary files. Git LFS is an extension of Git designed for large files (and binaries count!). Git LFS does have a…

Hi Michael, Sorry to hear you're having problems getting an updated version of Sourcetree running. Firstly, let's get you the most recent build (232). It sounds like the archive page is still giving you a slightly older build (229), but you can tweak the URL to get the newest version. You can download that version directly…

Hey there! The format you'll want to use for the transition just uses the transition name, replacing spaces with dashes. So for the example of wanting to transition to In Progress, the format you'll want to use is this: IT-26 #in-progress the rest of your commit message A couple of your examples have a format that will…

Hey Simon, welcome to the Community! I've been able to reproduce the lack of notifications when an anonymous user comments on a page or makes changes. This isn't expected behavior, so I've logged it as a bug in our public Jira. You can view the bug issue and watch it here: API-240 Cheers, Daniel | Atlassian Support

Hey Chaimaa, I see you've recently asked other questions about IntelliJ and getting set up with the SDK. I'm going to provide the same advice you received on the other questions, so this won't be new information based on the other answers you've seen already. We have a dedicated Developer Community that would be the best…