Daniel Eads Atlassian Team

Hi Harry, The normal subscriptions for filters are powered by cron expressions in the backend. The GUI can simplify things a bit, but the issue is that cron doesn't support "every two weeks" or "every 14 days" as expressions. You could add two separate simple subscriptions for the first and 15th of the month perhaps: or a…

Hi Nataliia, welcome to the Community! I'm assuming you're using the built-in webhook capability, which does have an event for new project creation. Unfortunately the webhooks only provide a configuration for the URL (and not the body), but the Slack API requires their incoming webhooks to have a body in order to create a…

Hey @[deleted] , Looks like you're using a Next-Gen project. There's an option on boards to Clear done issues; it's on the action menu for the Done column and the in-product help will steer people towards clearing issues if the Done column starts growing large. If issues have been cleared from the column, down at the…

Hi Amr, On the Jira end, you could consider modifying your incoming mail handler to accept emails only from registered users. If the ad email address doesn't have an account in Jira, no issue will be created. The downside of this is that other addresses you might want to create issues from won't be able to anymore either.…

Hi @Alexander Sutyagin , interesting project! You'll want to take a look at the Move issues to backlog for board endpoint: /rest/agile/1.0/backlog/{boardId}/issue The board ID is easy to pick up from the URL when you're viewing a board in Jira. I've confirmed this endpoint works with a Next-Gen Kanban project. Do note that…

Hi Lina, welcome to the Community! First I just want to double-check that API tokens are being used for both users. Details about how to use these with Atlassian Cloud are listed here. In short, you generate a new token from id.atlassian.com and use that in place of a password. The advantage to this is that you can have…

Hi Fawad, What do you see in place of the dropdown - are you able to describe the behavior (cursor blinks and no dropdown) or provide a screenshot? What browser and version are you currently using? And are you able to try on another browser on your machine - does the issue keep happening there too? Thanks, Daniel

Glad you're finding something that seems to be making sense for your environment. To create multiple issues at the same time, you can just add more actions in the Automation rule: Depending on how often you need the issues create and how diverse the projects are, you could also have multiple automation rules to keep things…

Hey, welcome to the Community! Our mail system logged a soft delivery error when attempting to deliver the verification email to your new address. I've emailed the error to you at the address you're trying to switch to. If you're able to find an email from me at your new address, it seems like there may have just been a…

Hey @Elifcan Cakmak , great article! I like the simplicity of the worklog approach here. Showing what other people are currently working on (down to the minute) is something I haven't seen tackled in other apps like this before and is certainly useful. Thanks for making this available!

Hi Paige, Sometimes when people create issues in Service Desk projects, they might do it through the Jira interface instead of through the Service Desk portal. It's easy to miss filling out the Request Type field if issues are created this way. The Request Type field is required in order for issues to be visible in the…

Hello! It looks like your mail provider might be Gmail, so I've included the instructions for Gmail below. If you've already gotten the app password from Gmail, applying it in Jira is a short process: * Select the Jira icon ( , , , or ) > Jira settings > System > Incoming Mail * Add POP / IMAP Mail server * Fill in the…

Hi Roman, Unfortunately there is a known bug with the Jira mobile app and Jira Server 8.10.0. The bug causes the mobile app to display the "can't connect to your site" error in your screenshot. Details of the bug are on our public Jira instance: JRASERVER-71217 Fortunately there is a documented workaround, which you can…

Hey Douglas, Thanks for checking that out. I've checked the two sites associated with the Atlassian account you used to post here on Community and both seem to report that the Slack integration app is installed. Would you be able to confirm which site is giving you trouble? I'd like to have our team dig into the…

Hello, thanks for reaching out! The issue you noticed with the "can't check compatability" error in the Jira mobile app with Jira Server 8.10 is actually a known bug with the most recent Server release. We're actively working to get it fixed. You can following along with the progress of the issue on our public…

Hi Fredrick, welcome to the Community! I'd like to understand more about the issue you're having and the configuration you have. You've listed that you're using Jira Cloud, and your user management is integrated with Active Directory. Are you using Atlassian Access, G Suite, or some other method of integration with Active…

Hey Almis, welcome to the Community! I'm glad you were able to find the documentation that explained things for you! Cheers, Daniel

App uninstallation in Jira Server usually doesn't involve the configuration data being removed. Can you double-check if any existing configurations are still in place after the manual installation?

Hi Aleksandra, The Jira mobile app has support for push notifications for some events: Issue update, including: * Updated description * New attachment * New assignee * New comment * Issue transition Mentions of you in: * Issue description * Comment Using Jira Automation to check messages on an interval that I describe in…

Hi Nathan, Thanks for checking in. Generally with the Slack integration app between minor version releases of Jira (8.9 to 8.10 as an example), the app will work even while marked as incompatible in the plugin manager. You won't be able to install it fresh from the "Find new apps" page until our team has run through the…

Hi Portales, welcome to the Community! Given that there are a few Slack connectors for Jira Server, can you confirm which one you've got installed? A screenshot of the app in the Manage Apps page in Jira would be helpful (unless you know for sure which one it is already). For the Atlassian-provided app, there's a…

Hi @Aleksandra Bianchi ! Just having answered your question about overdue tasks, I'm going through the other questions you've asked on Community :) Unfortunately the website for Telegram Bot isn't loading, so I'm not able to reference the author's documentation about the app. Were you able to figure this out eventually, or…

Hi @Aleksandra Bianchi ! This is something you can do with Jira's Automation. In Jira Cloud, automation is built-in, but on Server it does require installing an app: * Automation for Jira Server * Automation for Jira - Server Lite (same app/functionality, just free and has some limits on how many rules you can run) I've…

Thanks for the test results @Luuk van de Ven ! Given the passing checks, we might need to try and recreate the problem locally using a native database backup (using mysqldump). Typically we'd go about this with a support case - having a Starter license means that we're not able to work through our standard support channel…

Hello! The Jira Service Desk Free plan offers a maximum of 3 agents. Knowing a bit more would be helpful: * Are you trying to add a new user as an agent, beyond the 3 users currently in your Jira instance? * What's the specific API call you are trying to make when you receive the error? Generally it is easier to add…

Hi Simona, welcome to the Community! Slack allows you to create custom URLs that launch the Slack client (if the person clicking the link has the Slack client installed) with a chat selected, or switch an already-open client to a particular channel or direct message. For a direct message to a specific user, the format is:…

Hey Robyn, One thing that's easy to miss in the instructions is that the command needs to be executed in Jira's bin directory (<Jira-installation-directory>/bin). Otherwise, the java command line tool won't have a reference to find the Atlassian cypher tool package. You can check to see if you're in the right directory by…

Looks like Gmail may throw this error if the CAPTCHA has been tripped on the account. The most common way to clear this is by logging in to the account in Gmail from a browser, and solving a CAPTCHA if prompted while logging in. This should 'clear' the account if that's the problem. Another thing that might be helpful if…

Hi Patrick, Our performance tuning guide (a good resource to read if you haven't already) has some general guidance to increase the heap if you're seeing a lot of swapping. Based on the activity you see starting around 6/21 at your orange circle, I'd say it's likely a heap increase would be useful. I've also written in the…

Hi Eduardo, welcome to the Community! For basic auth, you'll want to use the email address as the username and an API token in the password field. Details about how to use these with Atlassian Cloud are listed here. In short, you generate a new token from id.atlassian.com and use that in place of a password. The advantage…