Daniel Eads Atlassian Team

Hey @Asif663 ! Just wanted to let you know your post was caught in Community's spam filter and I've released it. I also modified the link to not point at your particular Jira. Swapping in board and sprint IDs to the URL provided though (the rapidViewId will stay the same between sprints, but the spintId will change with…

Hi, welcome to the Community! A connected Jira site needs to have a project subscription set as well in order for the issue key (e.g. ABC-123) to trigger the status message. A good way to see if a Jira site is connected is by putting a full Jira issue URL into Slack. If the issue preview comes up, you're halfway there and…

Hi Dexter, welcome to the Community! Earlier today we identified an issue with the Jira Cloud for Slack integration that specifically affected the "Create issue from" message action that you mentioned. A fix was pushed out just a few hours ago and it should now be working normally. Let me know if you continue to have…

Hi, welcome to the Community! I see your question was posted twice and that you received an answer on the other copy of your question from a Community Leader! The portion of the issue key you described is called the Project key. In our documentation, what you mentioned as a Jira ticket number (example: OP-12345) is called…

Hi Fabian, Jira renders most gadgets and sprint reports as HTML / Javascript. Natively there's no facility to render the gadgets/reports as an image file. It might be possible with some work to use a browser testing framework like Selenium to render a page, grab a portion of it as an image, and then pipe that into Slack. I…

Hello, welcome to the Community! Unfortunately the fields sent in the message to Slack cannot be customized currently. The only option is to choose between the "truncated" and "show entire text for summary, description, comment and work log" styles as you mentioned. We have an open feature request to allow you to select…

Hello @Vadym Kalujny , welcome to the Community! The first step in sending email from your domain is verifying your domain ownership. This can be done at admin.atlassian.net and involves modifying some DNS records in your domain. Often Jira administrators don't have these permissions at their company, so be aware that you…

Hi Mikhail, welcome to the Community! While I can't provide a specific recommendation for you, I can provide a little more food for thought that might help you decide. Regarding Crowd With multiple Atlassian products, Crowd would certainly help your single-sign-on situation. One of the major benefits that Crowd provides is…

Hi Kristiina, welcome to the Community! Do you know what specifically you were using to expand all the macros in the previous editor? For example, was it one of these solutions: * Browser bookmark that expands when clicked * User macro that adds "expand all" or "collapse all" buttons to a page We know that many people…

Hi Reony, I noticed the same behavior when I tested the Sass option in the code block's language dropdown. As a result, I opened up a bug for this on our public Jira instance: CONFCLOUD-70341 . Thanks for reporting this so we can address it! Cheers, Daniel

Hey Douglas, welcome to the Community! There's a toggle for the app in Jira that can disable the app, even if it's listed as installed in the Manage Apps screen. You can get there either by appending this URL to the end of your instance URL…

Hi @Luuk van de Ven, I can see from your previous post on Community that you were interested in backing up Jira with XML in order to switch from MySQL to MS SQL. It looks like there may be a problem with the current MySQL database causing this error. Would you be able to run the database integrity checker in Jira?…

Hi Andrew, welcome to the Community! I understand exactly what you mean - I'm glad you find the Confluence integration helpful but know that getting notified on your own actions can be distracting. There's currently no option to change the behavior with the integration, but we do have an open feature request to add an…

Hi Varsha, welcome to the Community! I'd love to help here but could use a little more clarification. In Jira, the issue key refers to something like "TIS-112". I'm assuming when you say "Issue ID", you mean that you want the integration to match on "112" only - is that correct? If that's the case, unfortunately the…

Hi Sha, welcome to the Community! The first consideration is that the burndown chart is rendered in the browser rather than being served up as an image by Jira. Would I be right in assuming you're taking a screenshot of it if you're posting an image to Slack? In order to have something post without any effort on your end,…

Hi Pierre, welcome to the Community! If you're referencing the messages you get from the Jira app in Slack (configured with the /jira notify command), the notifications will work the same as other Direct Messages in Slack. Currently the Slack client doesn't allow you to change the settings for individual Direct Messages…

Hi Lauren, welcome to the Community! Currently the fields written to the issue from Slack are limited to those you see when creating the issue - additional fields like Epic aren't yet available. We do have an open feature request to track this however; you can watch and vote on it…

Hi Kailash, welcome to the Community! We'll need the application logs from your Jira Server in order to figure out what's going on. If you're not sure where those are, you can follow these instructions to find them: * Choose Administration ( ) > System. Select System support > System Info to open the System Info page. *…

Hi Nathan, welcome to the Community! If the rule runs when the issue is transitioned, you can use this value to capture the user who made the transition: {{initiator.displayName}} For example, if your rule is "When: Issue transitioned from In Progress to Done", this value should be just what you need. This value is in…

Hi Jorge, Automation doesn't currently let you pop up a modal window for the user to work with on certain actions. However, this sounds like a case for a workflow validator. Validators check that any input made to the transition is valid before the transition is performed. Input can include that gathered from the user on…

Hi Hammat, welcome to the Community! JQL will return a list of issues that meet a certain criteria. For example, it can show you a list of issues that are 24 hours or less away from a due date. However, JQL alone won't show you the time remaining to a due date. It sounds like you might benefit from some of these other ways…

Hi Jeroen, welcome to the Community! We currently handle site renames through support requests. Although there is no self-service option at the moment, we definitely can change the URL for you (Standard and Premium plans). To get started, please submit a request at support.atlassian.com/contact - when entering a ticket for…

Hi Barry, I see you've been in touch with support already and have gotten an answer on this from a support engineer. For the benefit of others finding this question on Community, I'd like to add some clarity! There's no limit on customers you can add in Jira Service Desk, but we do have a limit on the number of emails that…

Hi Jamie, There are a few apps on the Atlassian Marketplace that set out to address this use case. Depending on how complex these issues are and how often they need to recur, the apps might be the easiest thing to set up. Several provide very clean interfaces for managing recurring tasks. Jira's Automation engine (built-in…

Just to add on here, you can also get the md5 hash of the file by adding .md5 to the download url - example: https://www.atlassian.com/software/jira/downloads/binary/atlassian-jira-software-8.5.5.tar.gz.md5 Then in your terminal, use the md5sum command against your downloaded archive file and compare the hashes to make…

Hi Amila, welcome to the Community! The Teams connector you're likely using is the Microsoft Teams for Jira connector provided by SoftServe. Per a previous post in Community, SoftServe confirmed that the integration doesn't currently let you add any custom fields to the Create screen you see in Teams. Looks like their…

Hi Jason, Jira will run its setup wizard if it doesn't find a dbconfig.xml file in its home directory. This file is created after the setup wizard runs the first time and contains the details necessary to let the Jira application know how to connect to the database. Can you double-check that the home directory exists and…

Hi Marcus, It sounds like curl is working as expected (you get JSON back with information about the issue) and the issue is with using the same API call with VBA in Excel. Is that right? In looking through another Community thread, it seems that a common problem is not including the right headers. Without seeing your VBA…

This issue was resolved after a backend error was corrected in the Slack to Bitbucket connector app several days ago. If someone encounters an issue connecting Slack to Bitbucket in the future, it would be best to open a new question or raise a support case with Atlassian. The particular cause behind this error has been…

Everyone: Thanks Nic for answering my first question years back... I remember having to work hard to find something that hadn't already been asked/answered (that's something of a funny joke now!) and it was just hours later that you answered. And even though it was clear that you were a prolific answerer then when you were…