Daniel Eads Atlassian Team

Hi Syeda, welcome to the Community! Confluence Cloud doesn't have a native spellchecker, as you found by looking for an add-on. We rely on the native browser spellchecker - here's some info about the built-in spellchecker for various browsers: * Google Chrome * Microsoft Edge * Firefox * Safari Do you notice spellcheck…

While there don't appear to be any Discord integration options in the Atlassian Marketplace right now, here are some options you could consider: * Zapier as you mentioned * Webhook that triggers an AWS Lambda (run in your own AWS account) * Webhook reformatting service (runs on someone else's infrastructure) * Windows…

Hi Ruchika, Would you be willing to paste a screenshot of your configuration? Using the Atlassian-provided integration is preferable to using a webhook. You can get started with the integration by clicking here and authorizing your Slack workspace, then typing /jira connect in Slack to have the app walk you through…

Hi Pedro, welcome to the Community! We release major/minor versions sequentially, with bugfix versions made available for the most recent minor versions and for any Long Term Support versions (such as 7.13) which are still in maintenance. Given this, the release of 8.0.0 meant there would be no 7.14. I hope that sheds a…

Hi Silke, welcome to the Community! Provided there's not other formatting involved, you could also consider clearing the formatting on a section. This resets the color back to the default: If there's other formatting involved however, @[deleted] 's suggestion of choosing the right color from the palette will mean less…

Hey Matt, great question. The IP ranges listed on https://ip-ranges.atlassian.com/ do include the IP ranges used by outgoing requests (such as webhooks) from Automation. You've figured correctly; they are integrated now (using the same IP ranges). Using that list would be best for any allowlisting you need to do on other…

Greetings, Dates of the last login of a user are available in Bitbucket Server's Users administration page. But it's also possible to query the same information from the REST API or even directly from the database. Based on the results, you could then deactivate users via a script or through Bitbucket's web interface.…

Looks like this question may have been accidentally asked in error, as a question with the same text was asked with a different account: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customer-Satisfaction-Survey/qaq-p/1449582 Is that the case? I'll consolidate the questions if it is. Thanks! Daniel |…

Hello Maria! Daniel from Atlassian Support here. I've taken a look at the cases your organization has opened with our Customer Advocates team and I see several responses on our end. Based on some discrepancies between the responses, I'm wondering if the problem was simply that the necessary parties weren't receiving…

Sourcetree 3.2.1 should be supported on macOS 10.13 and is available from the download archives page. If for some reason you're not able to access all the versions on the archive page, here's a direct link to that version.

Hi @Kate Fox , I've just tested on Firefox 79 on macOS with a docx file. Right-clicking on the preview box (which simply says DOCX in Trello) yielded the option to download (Save Link As...) but right-clicking on the file name did not. Here's a screenshot to illustrate which portions I tested right-clicking on: If you're…

Hi Pedro, welcome to the Community! I see there was previously a Confluence Standard trial on the same site. In changing the renewal options on June 18, it looks like the site was set to not renew. Unfortunately in this circumstance, we need you to open a ticket with our billing and licensing team. This link will get you…

Hi Lena, I see you've been through this process before, as you posted a similar question last year. The good news is that the process is roughly the same, although in this case you can jump directly from 8.6 to 8.11 whereas in the last upgrade, you might have had to do an additional upgrade to get some required upgrade…

Hi Karen, welcome to the Community! I see you're listed as the primary billing contact for an Atlassian Cloud site. You can manage the billing information for the site at https://my.atlassian.com . It looks like you've been able to verify your email address and log in to Community with your Atlassian account, but if for…

Hey Tom, welcome to the Community and thanks for reaching out. We're working on improving the documentation around removing accounts, as there are some edge cases that aren't currently accounted for. In order to get things moving faster for you, I'd recommend raising a Billing and Licensing ticket on our support portal…

Hello Laurel! You can switch to using a personal access token in place of your Github account password in Sourcetree. Here are the instructions for generating a personal access token in Github: https://docs.github.com/en/github/authenticating-to-github/creating-a-personal-access-token Once you've got the token, you can…

Hi Alex, We definitely provide encryption at rest. From our Security Practices page: Encryption at rest Data drives on servers holding customer data and attachments in Jira Software Cloud, Jira Service Desk Cloud, Jira Core Cloud, Confluence Cloud, Statuspage, OpsGenie, and Trello use full disk, industry-standard AES-256…

Hi Dmytro, thanks for reaching out! Unfortunately it doesn't look like your screenshot attached - sometimes the Community editor can be a bit finnicky when pasting images. Can you reply to this message and try attaching by first clicking the camera icon in the editor toolbar? Thanks, Daniel

Hello, welcome to the Community! The "My <yoursite> Issues" filter that comes default with the extension uses the following JQL filter: assignee = currentUser() AND resolution = Unresolved ORDER BY lastViewed DESC So, there's two criteria you can check on the issues! * After linking the issues to an epic, are you still…

Hi Jeroen, welcome to the Community! While not explicitly mentioned in your post, I believe you're using MySQL 5.7. Is that correct? Going through the documentation for configuring MySQL 5.7 for use with Jira, I see there's a property listed in the documentation that isn't in your my.cnf file: innodb_large_prefix=ON Let's…

Hi Kale, There are many, many possibilities. Let's try to gather more information to see if we can narrow them down! * When this problem comes up, what are the specific symptoms? Example: do you get an error in the browser, or does the browser window simply appear to be loading (and only give you a white page) for 60+…

Hi Andre, welcome to the Community! I'm interested in knowing a bit more about the environment you're trying to run this function on. * What's the operating system and version? * Are there any potential forward proxies between this box and the internet that might be trying to intercept the SSL connection? You could try…

Hey Satish, welcome to the Community! I'd actually recommend not continuing with the version you've got installed and contacting your corporate IT department to update their installer packages. You've almost certainly got a version installed that's affected by this security advisory which we released last March. It's not a…

Hi Danielle, I can confirm this was a known issue for some Jira Cloud sites in certain situations over the last few days. Our team rolled out a fix for all sites a few minutes ago, so we're now expecting the "issue created" dialogue window to show up consistently when you create a new issue. Please let me know if you…

Hello David, I can confirm this is a known issue and wasn't a result of anything that accidentally may have been toggled by an admin on your site. Our team has just deployed a fix to all Jira Cloud sites a few minutes ago. Please let me know if the banner isn't appearing for any new issues, as we expect the issue to be…

Hi Jose, I happened to see this question and wanted to follow up with you. Our mail delivery system tried to deliver an email to this address at 2020-06-27T20:37:06+00:00 but received the following error from your domain's mail server: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try…

Hello, welcome to the Community! Our mail delivery service puts a hold on sending additional emails if your mail service returns errors when the verification emails are sent. It looks like this was the case for your mail account; there was a soft block in our mail delivery service. I've cleared the block and additional…

Hello David, I've looked through some similar cases we've seen in the past with the mobile app throwing "we're missing something" when connecting through a proxy. I didn't see any apparent issues with the headers and there are only two plugins involved with the mobile app; so you seem to be in decent shape there. One issue…

Hey Jitu, welcome to the Community! My suggestion would be to slightly tweak what's configured right now. I'm thinking that maybe you've got personal notifications set up (managed with /jira notify) and the direct messages from the Jira Cloud app are distracting. Is that right? Given that you already know about muting…

Hi Anu, welcome to the Community! Since this question was originally asked a year and a half ago by Scott for Jira Service Desk Server, I see that someone has opened a suggestion for saving partially filled forms in Jira Service Desk Cloud: JSDCLOUD-8780 . Voting on the issue and watching it would be the best way to…