Daniel Eads Atlassian Team

Hi Deep, welcome to the Community! I'm interested in knowing a bit more about what you need to accomplish. There are several python libraries for integrating Jira with applications easily, including the jira library on pypi . I would suggest a package search on pypi if something more specific is needed; we don't maintain…

Hi Phil, welcome to the Community and thanks for reaching out! When 2FA is enabled for Office 365, you'll need to issue an app password for Jira to connect to the mailbox. This is a separate password from what you'd use for the account, and allows Jira (or another application) to bypass 2FA. You enter this in the standard…

Hi Durga, API tokens for typical use in Jira Cloud don't have a finite lifespan, or a mechanism to set when they will expire. They will be valid until the user account who issued them is deactivated, or they are revoked. You can manually revoke them on the API tokens page in your…

Hi @durgaprasad kinthada, API tokens in Jira Cloud are user-specific rather than being attached to a specific project in Jira. This means that any API token you generate from your account will allow you/your scripts to perform the same actions that you have permission to in Jira, regardless of project. You could think of…

Hey Callum, I think we can mock up a rule for you, but first I want to confirm this is essentially what you need: * Check to see if it's a multi-part record by looking for the /001 portion in the record ID custom field * If it's not multipart, simply pass it along to your normal assignment action * If it is multipart,…

Hello Marc, welcome to the Community! In checking your site's licensing information, it appears that your teammate and another account on your site are both listed as users on the other Cloud site you mentioned, although you yourself are not a member of that site. Your teammate can contact the Site Admin for the other site…

Hey Joshua, welcome to the Community! There's actually a separate action in the actions list for sending a Slack message, and using the webhook URL you've already got: With this action, you can create your own message and include data from the issue / actors on the issue using smart values. You can also override which…

Hi Manuel, If you've lost the signing passphrase for a PGP key, you should revoke it. This article can help: https://medium.com/@fro_g/oh-no-i-forgot-my-pgp-private-keys-passphrase-6ec1d0228b48 I believe you'll need to publish a new version of your software with your updated signing keys - which also need to be published…

Hi Joshua, For pages where component level subscriptions are enabled, you'll see a "Manage Notifications" link at the bottom of any notifications in Slack. That's the easy way - just click Manage Notifications when you get a notification about a component you'd rather silence, and uncheck that component in the subscription…

P.S. - we're working on a tool to help with cross-team communications that might be something to add to your PMO teams. Still in development, but sign up for the waitlist here if that sounds helpful.

Hi @Michael Gleason , welcome to the Community! I've moved your question out into its own thread to facilitate discussion a bit better. It's great to hear you're looking at adding more teams to Jira! I have some starting information that should be helpful: ITSM / ITAM We've recently announced some big additions to Jira…

Glad you all were able to come upon the answer. Given this has come up a few times, I just wanted to add the info that Github announced earlier this year they'd be disabling passwords over basic auth - and the time they'd make the hard switch (November 13, 2020) was last week. There are actually two ways to solve it: *…

Hi, glad you were able to get it sorted @Jet and for posting the solution! For a little more context, Github announced earlier this year that they'd be disabling passwords over basic auth - and the actual shutoff date (November 13, 2020) was last week. There are two ways to change your account setup to work: * Generate…

Hi there, I'm sorry to hear you're having some trouble getting Sourcetree authorized with your Github account. Github announced earlier this year that they'd be disabling passwords over basic auth - and that time window (November 2020) has come. You have a couple options: * Generate a Personal Access Token in Github and…

Hi @VinayKolla , welcome to the Community! While I don't have experience with Gitlab Enterprise specifically, I know many providers are switching to access tokens instead of using passwords in clients. I'm wondering if this might be the case for your Gitlab Enterprise server. The Enterprise edition documentation shows that…

Hi Benjamin, welcome to the Community! The two different JSON values on the page show the payloads for incidents (a particular time something happened) and components (each item that's listed on your status page, such as "API" or "Authentication"). A little more explanation around components is available here. Typically…

Hi Hadriel, welcome to the Community! If I understand correctly, you're looking get a list of IP ranges that you might expect to receive a webhook from, if you've triggered a webhook in Jira Cloud. We maintain a human-readable list of Atlassian cloud IP ranges and domains here , as well as a separate machine-readable list…

Hi Hubert, You can affect the search rankings in Confluence a bit - here are the elements that weight a search result: Document Age Newer Documents will be given a slightly higher score than older documents. Keep in mind that doesn't mean that newer documents will appear first, just that they give a slightly higher weight.…

Hi Binita, welcome to the Community! I see you're editing two pages that use the legacy editor. The Table of Contents macro will make links to any headers on the page it's added to, for that page. Copying/pasting the macro to a new page means that the table of contents macro on that page will make links to the new page…

Hi Kendall, welcome to the Community! In the new Confluence editor, it's currently not possible to add a link on an image. Work is being done currently to add this functionality to the new editor, as you're absolutely correct that you could do it with the legacy editor. You can follow along on CONFCLOUD-65640 to get…

The ability to flip between Visited and Worked on in the Recent section of the homepage. I read a lot of documentation over the course of a day and being able to use that tab as a quick history of what I've seen is a memory saver! It's great that the recently viewed is in the search bar as well, and that you can even flip…

Hi Sergej, welcome to the Community! That's essentially correct; to link Slack and Jira accounts together, the account in question needs to be a licensed user of Jira. On the free plan, that means 3 agents in Jira Service Management, or 10 users in Jira Software or Jira Core. The "customer" user type in Jira Service…

Hi @Rich Ke , We've recently published a script that can sync Slack UIDs with Jira user properties. This allows you to at-mention Slack users in your Automation messages as you originally hoped to do. Instructions and the script are available on this Community article. I hope this is helpful to you! Cheers, Daniel |…

As a follow-up on this, we've provided a script that can sync the Slack IDs with Jira, in order to dynamically mention users through Automation rules again. Instructions and a link to the script are on this Community article. Cheers!

Hey Callum, You could use Automation for this - with some considerations: * The Slack IDs need to be synced as user properties in Jira - here's an article and script for doing that * The Automation rule trigger would be the status change. This would be configured in Automation rather than in the workflow itself (slight…

Hi Kent, There is no limit to the number of customers that can be added to organizations. In the case of the original question here - the site in question was operating as a trial and reached a limit to the number of emails the site could send out before switching to a Standard (non-trial) plan. If your site is paid, you…

For connecting Jira Cloud to a local Jenkins server, you can follow these instructions and use the Atlassian Jira Software Cloud plugin for Jenkins .

Hi Kristiina, welcome to the Community! I can't say that I've heard of that behavior specifically in Confluence before. Would it be possible for you to get a screen recording of the actions you're taking when this happens, so that we can try to reproduce it? Does it happen in a specific browser, or multiple browsers on…

Hi Renato, I realize this question is a bit old, but have a solution for you. Using Automation in Jira (which sends a message with a webhook), you can trigger a message when an issue changes to "Review" status. The trick of course is getting the Slack handle of the Reviewer so that Automation can send them the direct…

Hi Robert, Glad to hear you got started with storing the Slack UIDs as properties with an API call. We've released a script that should help speed this up (it will do all the users in the Slack workspace at once). You can check it out on this article. Hope this helps! Cheers, Daniel