Daniel Eads Atlassian Team

Hi @Arnie Rojales , welcome to the Community. I've checked our mail service logs and that email address was on a block list, due to our mail service receiving this error: 550: 550 5.1.1 ...@... Email address could not be found, or was misspelled (G8) This typically happens if the Bitbucket invitation was sent before the…

Hi @[deleted] , The section you show in the screenshot is the action that triggers a notification. The only action that can happen to the assignee field is that it is updated. So this is expected behavior for that portion of the rule. What you'll want to do is filter the results, which is done in the section above that:…

Hi @Martin Lukačovič , welcome to the Community! Currently there's no method to send approvals via Slack through the Atlassian-provided integrations. However, work has recently started on JSDCLOUD-11457 to make this happen with the Assist Bot via Slack direct message. You can follow the link and Watch that issue for…

While it's slightly different than the "make a suggestion" with the approve/reject options, you could consider using in-line comments while editing to leave suggestions. These show up as yellow highlights on the text in question. You can leave in-line comments on the Edit screen and see them while editing, both without…

Love this initiative! Thanks Community team for growing a healthier Community (and planet) 💚

Hi @KevinCrawford , welcome! As @Mayur Jadhav mentioned, Office365 sometimes returns errors to our mail service that can be fixed by adding a Mail Flow rule in Exchange Online. The article linked to in that answer has the steps to create that Mail Flow rule. I've cleared blocks for three addresses on your domain; these…

Hi @ana.sousa , welcome to the Community! I've cleared your email address from an internal suppression list. This prevented emails from being delivered to you. Your manager will now need to resend the invitation, but it should go through this time. If someone at your organization with Exchange Admin privileges (usually the…

Hey @Rodney Hughes , I saw mention that you had looked at Data Center but weren't sure it would fit the budget for your organization. Given that you already have a Community license for Confluence Server, I wanted to make you aware that Atlassian also offers free Data Center licenses to qualifying nonprofits. Details are…

If you've landed on this thread, you likely are having trouble getting invitation emails from Atlassian Cloud (Jira Cloud, Confluence Cloud, Bitbucket Cloud) for yourself or a teammate. Due to various messages your mail server might have returned when the invitation was sent, Atlassian's mail systems may have paused…

Hi @Mark Habib , I saw your reply on another thread and removed an email address on your domain from the suppression list. Should be all set now! Thanks, Daniel

Hi @정현석 , welcome to the Community! In the action sending the Slack message, you can include a smart value for the user who triggered the transition. This is the smart value that will show that user's name: {{initiator.displayName}} Cheers, Daniel

Hi @Paul Engel , I've cleared a couple email addresses from your domain off the suppression list. One began with 'l' and the other began with 's'. Thanks for adding the IP addresses to a Mail Flow rule, that will help prevent future emails from winding up on the list. Cheers, Daniel

If you've landed on this thread, you likely are having trouble getting invitation emails from Atlassian Cloud (Jira Cloud, Confluence Cloud, Bitbucket Cloud) for yourself or a teammate. Due to various messages your mail server might have returned when the invitation was sent, Atlassian's mail systems may have paused…

@ken_doan Just now seeing your reply on this thread, so I also must apologize for the delayed response. Your email address has been cleared from the suppression list. If someone at your organization can complete the steps in Unblocking Office35 emails for Atlassian Cloud , that will also help prevent the suppression list…

Hi @Mark Habib , Apologies for the delay - I'm not sure if this was resolved for the team member already, but there was a single email address from that domain on the suppression list which I've now cleared. The email address started with a 'j'. Cheers, Daniel

@Jade Arana this is cleared for the email address you mentioned now. If someone at your organization can complete the steps in Unblocking Office35 emails for Atlassian Cloud , that will also help prevent the suppression list problem from occurring at your organization again in the future. Cheers, Daniel

Hey @Luc Meels , I've cleared out the suppression for the email you mentioned. If you (or someone with Exchange Admin privileges) can complete the steps in Unblocking Office365 emails for Atlassian Cloud , that will help prevent future bounces that might put emails from your organization onto the suppression list. Cheers,…

Hi @Roman Pankovski , One possibility (if you don't care too much about having text after the comment) is using the '>>>' syntax to tell Slack that everything after that point is part of a quote. For example, if the "issue was returned" message you have could be moved up, this might fit your needs: *Issue was returned to…

Ah yes - right you are. Apologies for my over-eagerness - although this might be worth having an internal discussion on if the page should continue to be behind an auth-wall. In the case that it does, one suggestion might be to use middleware like Zapier to parse the email notifications and then send them to Slack…

Hey @Suporte JRetail , This snippet will create a link on the issue key and summary as shown in the screenshot, once you paste it into a "Send Slack message" action in Automation: <{{issue.toUrl}}|*{{issue.key}}* {{issue.summary}}> Cheers, Daniel

Hi @Robert Valentine , There is an option to use Slack as a front-end consumer, like the email notifications and RSS feeds currently work. You do need to enable this on the page first! Once it's on, people viewing the page (past your 2FA/SAML auth-wall) can subscribe a Slack channel to notifications. More details about…

Hey @Gunnar Klitzing , welcome to the Community! The way Automation sends messages into Slack is through a legacy webhook. It's very much a "send it and forget it" style of pushing messages. Right now, this is not configurable. In order to delete those messages, you'll need Slack Administrator permissions (or Slack Owner…

Hi @Ranjan Adhikari , Your email address was on an internal suppression list on our side, as our mail service received a 550 5.4.1 error when we tried to send email previously. I've cleared this error out on our end and additional emails should go through now. You'll need to have the repo owner send the invitation again.…

Hi @Suporte JRetail , It's do-able! The Slack UID of a user needs to be saved as a property on the Jira side so that Automation can pull it out as a smart value. This takes a little prep work! We've provided a python script and instructions to match a Jira account and Slack account and then save the value in Jira.…

Hi @Luis Alfredo Sandoval Salinas , welcome to the Community! The user you mentioned was on the suppression list on our end. Based on the error codes, looks like the invitation from Trello and Atlassian Cloud were sent before the email box was set up. I've cleared out the suppression and emails should start going through…

Hi @saitvs , welcome! The smart value you'll want to use for the Request Name in an Automation rule is: {{issue.Request Type.requestType.name}} For more details and other smart values you can use, check out the Automation docs for Jira issue smart values ! Cheers, Daniel

Hi @Rosa Clark , The best thing to do is contact your organization's IT department. We can't share details about specific sites on Community. If the IT department doesn't specifically own administration of an Atlassian Cloud site, they can usually follow up with a finance contact to locate the administrator.

Hi @[deleted] , welcome to the Community. I've cleared the pause for your email address on the Atlassian side. Based on the error message our mail service received though, you (or someone with Exchange Online admin permissions) will want to follow the steps in Unblocking Office365 emails for Atlassian Cloud in order to…

Hi @Romans Averins , The message created from Automation should follow Slack's markdown formatting - so to include a bullet point and newline in your message, this modification to your smart value should work: {{#lookupIssues}}• {{issueType.name}} - <{{url}}|{{key}}> - {{summary}} \n{{/}} Cheers, Daniel

Hi @Sam Hammond , Checking into this after @Srinatha Tondihal flagged the thread. The user was on an internal suppression list on the Atlassian side - it looks like they may have been invited before the mailbox was set up. Our mail service received an "email does not exist" error on May 13, and stopped sending additional…