Daniel Eads Atlassian Team

Hi @Bill Sheboy , you can read more about how we use this indicator on its announcement post here. In short, we want to make sure that highly-viewed threads have clear, helpful, and complete solutions as close to the top as possible. Data for this question indicates there were problems for folks finding information they…

Hi @Irfan Azeez - for Jira Data Center, you can take a look at the marketplace listings related to chat at this link. Not everything is directly related to what seemed to be the ask on this question, which was "add a live chat option to the customer portal". While I can't recommend any particular app listing, there do…

1. In the upper right of the Permissions page, there should be an Actions > Edit permissions option. Once you're editing, a Remove button should be available for each member (group, role, etc.) of a permission you want to remove. 2. Yes, they'll have the other permissions (assign issues, transition issues, etc) listed on…

Hi @Anri Amaldi Ridwan , welcome to the Community! Not knowing which device you're on, I'll just aim to answer for everything 😀 There are some things that can help if the link isn't opening in-app on your preferred device. * iPhone / iOS: follow the steps on Open Trello Links in the iOS App * Android: It should work if…

Hi @Mehdi Nasreddine-Royer ! It's possible the user's mail server returned an error to our mail delivery service, and the user's email addresses wound up on a "pause" list internally in our mail service. One common cause of this error is creating the Atlassian account before the mail server has finished creating a user's…

I'd recommend using search criteria that yield no results. For example, in the screenshot above, I used 'Restrict to these Authors' and entered an account that hadn't ever published a blog post. You could also use the 'Restrict to these Labels' box and enter some nonsense label like lkjsadlfkjasdfkl that nobody would…

Guilty admission: I used to pick up a phone when my sister had been online "too long" and start pushing buttons. The modem would disconnect, she'd have to redial the connection... lather, rinse, and repeat until she gave up and got off the computer. 😅

Hey Ryan, When you click the button in the Slack application to get Confluence connected, that launches a web page in your system's default browser. It would be the same as clicking on a web address in Slack - it pops open in a browser rather than loading in the Slack application directly. That's one way you can check…

Hi @ryan , welcome to the Community! We often see this error when cross-site protection in browsers is in a strict mode. For example, Brave Browser's Shield functionality will block third-party cookies, which will lead to this CSRF token error. If possible, I'd suggest trying the "Connect to Slack" flow in a vanilla or…

Phones. Remembering your friend's phone number. Hoping they were home when you called. Having someone take a message if they weren't, and wondering if the message got passed on or not. If you didn't have someone's phone number (or forgot - gasp!) - there was a chance you could look it up by their family name in your local…

Hi @Yawar Ansari , I see that you've got a case open with our customer advocates team, and they're actively working with you to resolve the issue. Please continue corresponding with them via email or directly from the case portal at https://support.atlassian.com/requests/ as we're unable to help with billing issues…

Hi Brian, I can see you were able to get some cases open in our support portal, and an engineer was able to reset your SAML configuration. Did this solve the issue you mentioned above, and is everything set now? Thanks, Daniel

* Missing attachments - the easiest way to correct this is finding out the file path an attachment should be at in your home directory, and creating an empty file with the missing attachment's name in that folder. Detailed instructions for this procedure are available on this KB article . * In order to remove and retry a…

Hi @Manuel , We've opened a support case for the issue on your Free site, as the problem doesn't match anything we're able to solve through tools without a support case. Be on the lookout for an email from our support system with more information.

Hi @nicepay_test , It's no longer possible to generate an evaluation license for Server, or upgrade from the Starter tier (1-50 users) to a higher tier on Server. For more information, see our Journey to Cloud FAQ. In a situation where you are only looking to temporarily adjust the user count, you could generate an…

Hey @andresramirez , I've confirmed you were on the bounce list and answered with more detail on your other Community question . Cheers!

Hi @andresramirez , welcome to the Community! I've broken this question out from the original thread here to track it a little more easily. Your organization's mail server returned an error to our mail service (with no details) on April 7, and several emails to your address have been suppressed since then. I unfortunately…

Hi @Sathiya Prasannaa , welcome to the Community! Our email delivery service registered this error from your mail server when attempting to deliver email: 451 relay not permitted! In your case, I think it's likely that your email service provider needs to have the IP ranges we use for our mail service added to its…

The endpoint: https://<BASE-URL>/jiraTest/rest/api/2/issue is valid as you've listed, assuming you can access the Jira Server instance at https://<BASE-URL>/jiraTest/ and log in there using the same account. The documentation for Create Issue (a POST request on the /issue endpoint) notes that you'll receive a 400 rather…

Hi @Thomas , welcome to the Community! We often see this error when cross-site protection in browsers is in a strict mode. For example, Brave Browser's Shield functionality will block third-party cookies, which will lead to this CSRF token error. If possible, I'd suggest trying the "Connect to Slack" flow in a vanilla or…

Hi @Teodor Iliev , Since March 15, our email delivery service has put a hold on deliveries to your email account as it received multiple errors from your mail server: 550: 550 [internal] [oob] The recipient is invalid. This might have been a temporary problem with your organization's mail server that day - our mail service…

Hi @Ira Soltys , welcome to the Atlassian Community! It appears that Qase.io maintains an integration with Jira, although it's strictly on Qase's platform and does not utilize a plugin on the Atlassian Marketplace. Qase's documentation has information on how to set up their integration with Jira. As this is maintained…

Hi @dv_naumov , I've checked our mail service and found a total of 5 email addresses at your organization that had delivery errors of one sort or another on Monday this week. When our mail service tries to send an email but gets an error back from the receiving mail server, we temporarily pause delivery of additional…

Hi @Tobias , A 401 error will occur if the credentials being passed to Jira Server in the API call's headers aren't valid, or if the user doesn't have permission to use the endpoint being called. I can see you've pasted the source of the unauthorized page, but would you be able to do the following? * Check that the…

The notifications for organization shares can be turned off at a per-project basis: * Go to the Project Settings * Click Customer Notifications in the sidebar * Disable the Organization added notification As for modifying the share option from the default "shared with organization" to "None" on the customer portal - you…

Hi @James K. , welcome to the Community! Bitbucket Server uses a file called bitbucket.properties since version 5.0 to host the types of things that were previously in server.xml, or would be in server.xml for Jira or Confluence. The default location for this file is <your-bitbucket's-home-directory>/shared , which is an…

Hi @elynda_naru , welcome to the Community! When looking at managed accounts using the steps listed in the documentation you've linked, you're able to manage/remove product access for products that user currently has access to. In order to add them to additional products, you'll need to start from that product / Atlassian…

Automation for Jira Server is certified for Data Center, here's the direct listing for it: * Automation for Jira (Data Center) It is slightly confusing, as even the Data Center version has "Server" in the app name. The Lite variant is not available on Data Center however - just the full version.

Hello, welcome to the Community! At https://id.atlassian.com/manage-profile/profile-and-visibility , you can set your name (if not restricted by an organizational admin if your account is managed) and the "Public name" field that is used outside your organization. Here on Community, the name that appears on your account is…

Hello @Марова Светлана , I see you were able to contact our billing and licensing team at https://trello.com/contact to ask for help. They report that a refund was issued. Does this solve your problem? Thanks, Daniel