Daniel Eads Atlassian Team

Hello @Марова Светлана , I see you were able to contact our billing and licensing team at https://trello.com/contact to ask for help. They report that a refund was issued. Does this solve your problem? Thanks, Daniel

Hey @Elly Clein , Giving Zephyr a try, I can see the test fields use the Wiki Renderer but don't support the code block. Unfortunately this makes things slightly more difficult! You can get underscores in those fields, but each of them have to be escaped individually with a \ character: The table MUCH\_DATA contains new…

Hi @Shakthi Oke , just calling out a thing that's tripped many people up: the Automation you see in JSD Server is not the same as the Jira Automation engine shown by Juan. On the Server side of things, the Automation shown by Juan is provided by the Automation for Jira - Server app or its free variant Automation for Jira -…

Hi @Vadym Kalujny , If these clients don't have a Jira license already in your Jira Cloud site and are accessing their tickets through the customer portal, it sounds like you might benefit from using the Organizations feature. A quick overview of organizations is in this blog post from when the feature first rolled out a…

Hi @LAXMI ABHINAV REDDY ARAE ! Generally it works a little easier for folks answering questions if you can use separate questions entirely here on Community to organize problems. I can see some of these have been split out a bit. I'll try to take a run through what you've got above! * Answered by Brant in another question…

Hey @mandalorian , welcome! I see this question has already gone a day without an answer, which generally decreases the likelihood that it will get answered here. Most of the folks answering questions are end-users and admins, rather than developers working directly with atlas-run. We have a dedicated Developer…

Ah, I gotcha. You can use the lookup as a smart value in the To: field - For example, to get all the assignees for the list of issues from my lookup, you can paste this value in as the smart value: {{#lookupIssues}}{{assignee.emailAddress}},{{/}} (note the comma after the email address portion - necessary to make it a…

Hey Alex, to be honest, this isn't something many folks are asking for. I don't want to get your hopes up... A feature request does exist here which you can watch and vote on, but given the limited activity in the time it's been open, it's very unlikely to be prioritized. For more information about how Atlassian…

Hi Michael, I've looked through the command this string is attempting to execute, and believe the file it tries to download and run is a malware loader. I would advise taking these steps: * Disable the "contact administrators" form in your Jira instance:* Choose the Administration ( )> System. * Choose General…

Hi Alex - the documentation linked above is still up-to-date. The outgoing mail settings aren't currently configurable in Confluence Cloud.

Hi @Robby Helms , welcome to the Community! Currently the setup for Automation into Slack uses the Legacy Webhook app, which doesn't support Block Kit or some other interactive elements. You can read the details on what is / isn't available through the legacy webhook app here. Were Automation to use the newer Slack app…

If you delete a user on Server, the content they created will still be available but won't be linked to a user account anymore. Confluence Server will instead create a placeholder for them. From the documentation about deleting a Server user: When a user account is deleted: * The user won't be able to log in. * The user…

Hi @Maarten Munning , welcome to the Community! It's possible to update the options of a field using Jira's REST API . You could write and run a script that periodically pulls the fields from Office365 and adds them as options for the field's dropdown in Jira. However, for ease of setup, I would look at the Marketplace for…

Hi @Gio Marconcini , welcome to the Community! In Jira Cloud, you can do this easily with the built-in Slack integration. One of the filter options is "status is transitioned to": In your case with Jira Server, the official Atlassian-built Slack integration (not installed by default) works for this also - the options page…

What I'd recommend doing now is logging in on the new address, and changing the email address on that account first. You could delete the account also, but that takes time - it's much faster to just change the empty account's email address to something you don't plan on using. If your provider is Gmail, this is as simple…

Hi @Anuradha Yadav , Today if you disable auto-approvals, signup requests, and invitations, a user on your site could still trigger a request to a Site Administrator to request that someone external be added to the site. I believe you're trying to stop current users from being able to invite others to the site, and…

Hi @Mua Ly , The other fields for the issue type must be optional, because the email channel can only process the Summary (populated from the email's subject line) and Description (populated from the email's body) fields. If other fields are required for the issue type, the email handler won't be able to create the issue,…

@Foo Guan Sim - ServiceRocket right on - I've moved this part of the thread from the original place it was posted to its own question in the Jira Service Management part of Community.

Hi Jessica! I see you were able to open a support request with our customer advocates team in addition to the question here on Community. They advised on one of the possibilities for not being able to see a developer license in my.atlassian.com: the product may be a 10 user (or 10 jobs in the case of Bamboo) starter…

Hi @Yvette Pili , just following up for clarity here on Community that I see you were able to get assistance from our Customer Advocates team. Glad they were able to assist you with sorting out the access to a Server license on your account! If you have any technical questions about Jira or Confluence themselves, or need…

Hi @Balaji Cherukuri , welcome to the Community! I've split your question off from the original thread at this link . If I understand correctly, you'd like to send an email from Jira Automation, and the recipients should be the assignee and reporter of an issue. The Send Email action should have both the reporter and…

Hi @rlangevoort , welcome! You should be able to use the /jira logout command in the Slack instance you need to change Jira email addresses in. When you run this, you'll be logged out and have a green "Log In" button available in Slack: Clicking the button will start the login flow! First you'll authorize the Jira Cloud…

Oh wow! I can hear and smell that one!

Hi Raju! I saw you'd noted on one of the other threads that you'd tried to change the Atlassian Account email address before the mailbox was fully set up. That indeed seems to be the cause of the problem, as our mail service received this error: 550: 550-5.1.1 The email account that you tried to reach does not exist I…

Hi @idaspin , welcome to the Community! For sign-ins using the "Continue with Google" button, we're sending verification codes via email. Once you enter the code, it should stay validated for the rest of your browser session. If you happen to restart your computer or close out of your browser entirely, you might be asked…

Hi @Raju Desai , thanks for opening a separate question here on Community about this - as that helps us process questions more effectively! I've emailed you directly and put an explanation on the other post. For other folks seeing this message, please create a new question here on Community rather than replying to threads…

Hi Raju, I've just sent you a direct email about checking your new email address in our mail system. We'd need to know what the address is that you'd like to change it to, in order to check our mail system for a temporary pause. Given that you didn't share the address publicly already, I'm just assuming that you'd rather…

I understand - thanks for the context! Cloud migrations are supported on older versions - you can be as far back as Confluence 5.10 and not need to upgrade to the latest version before upgrading to Cloud. My recommendation would be to pause the upgrade work, and go directly to learning about the migration / testing that…

Yes, certainly. I've just sent you an email directly - you can reply there with the addresses.

Hi @Luca , thanks for confirming. In this case, you'll need to upgrade SQL Server, as 2014 is below the minimum supported version for Confluence 7.11. The supported MS SQL versions are 2016 SP1 and newer, as documented on the Supported Platforms page for Confluence 7.11.