Daniel Eads Atlassian Team

In the screenshot shown, it looks like you've got a custom app installed on your Slack workspace. I'm not sure if that is an app built for Jira Server (if you have on-prem Jira and need to do advanced configuration, our documentation suggests creating a custom app) - or if someone installed something from a third party. At…

Hi @Oleg Vyglovskiy , welcome to the Community! While this won't answer your question about the Kafka connector, I do want to mention that Atlassian is working on a Data Lake for the Premium and Enterprise cloud plans. Sign-ups are currently closed, but the details are on Introducing Atlassian Data Lake for Jira Software -…

Hi @Jaswanth Boyidi name , welcome to the Community! It looks like the Authorization header is what's causing the problem. In the example above, a Bearer type token is used. Atlassian Cloud's authorization uses tokens generated from id.atlassian.com , but these tokens go in place of what would typically be the password in…

Hi @Yulia Zhyliaieva , A project needs to be connected to a particular channel in Slack for the issue preview to work. You can see which Jira projects are connected to a Slack channel by using the /jira manage command in the channel. Once the project is connected (you can mute the notifications in the Jira interface if you…

Hi @mnenadic , welcome to the Community! You can manage the issue previews sent by the Jira Cloud app with the /jira previews command in Slack. This will let you toggle previews for the entire channel the command is used in, or for any URLs that you put in any channel in Slack. Cheers, Daniel

Ah, thanks for that info. In the case of private pages, you could consider using Webhook Notifications from Statuspage and Slack's incoming webhooks (tied to specific channels). When you create a webhook subscription from Statuspage, it will send a confirmation email to the address you add along with the webhook URL. The…

Hey @Mark McGahan , welcome to the Community! I do see that your license is still current. One thing that often occurs however is that the licenses are renewed through Atlassian's billing services, but the renewed licenses aren't applied back into Bitbucket Server. This often affects people when they upgrade, as the…

Hi @Patryk Wiatr , welcome to the Community! One address on your email domain (the address begins with 'i') was exhibiting the issue noted in the other thread. Based on the error code our mail service received, it looks like Exchange Online Protection didn't like the particular message and bounced it back, causing…

@SAI Digital Limited I've cleared out the error for the email address you mentioned. If you have been trying to send an invitation to that email, you will need to re-send it but it should deliver this time. Cheers, Daniel | Atlassian Support

Hey @Ricky Grassmuck and @Matt Trachier , welcome to the Community! It sounds like you're interested in setting up some Slack channels as subscribers to some of the components on your page. In contrast, the built-in integration configured from the admin panel is more all-or-nothing as you've outlined. We have a…

Hi @Nicolas Repond , The account you've used to comment here on Community with doesn't show the problem noted for other folks in the thread. Looks like the emails Trello is sending you are being delivered successfully, but maybe it's not sending emails for things you're expecting it to. I would suggest going through the…

Hi @IT Support , welcome to the Community! Several email addresses on your organization's mail domain bounced emails back from Exchange Online Protection with error codes. The errors returned by your organization's mail server indicated that these addresses were not able to receive email, so our mail service stoped…

There is a script you can run to add a Slack UID to a user's properties in Jira (assuming both Slack and Jira use the same email address. Details here: Mention someone directly in Slack via Jira Automation 

Hi @Michael Hodgson , I see you were able to open a support case for this issue, and that the support engineer who picked it up was able to get it sorted for your new starters. Cheers, Daniel | Atlassian Community Support

Hi @Mario Tobar, Apologies for the delay in response. I see you were able to open a support case and the engineer handling the case cleared out the email blocks. Based on the error code - just noting the same advice as previously. I would suggest creating the inboxes in G Suite well in advance of inviting the users to…

Hey @Mario Tobar , Apologies for the delay in response as you pinged me on a previous thread - just wanted to acknowledge here on this question that it appears that Support has sorted out the invitees from your domain! Cheers, Daniel | Atlassian Community

Hi @arios_kaleidacare - apologies for the delay in response. I see that user opened a case with Bitbucket support last week and they were able to clear the issue, similar to the issue others have noted here. Cheers, Daniel | Atlassian Community Support

Hi @ruangchai , Atlassian Access manages the sign-on and security settings for users that belong to a particular domain, across all the sites they're enabled to use with Atlassian Cloud products (Jira Cloud, Confluence Cloud, Bitbucket, etc). Using Atlassian Access, you create an organization to manage settings like 2FA…

Hi @Matheus Papini Our logs are showing successful deliveries from Jira to your address today. Is there another email address you're using with a different site than the one you've used to comment here on Community with possibly? Thanks, Daniel | Atlassian Community Support

Hi @Stefanie Blaue , welcome to the Community! Three email addresses from your organization's domain name returned errors to our mail service over the past few days. One starts with a 'c', and the other two appear to be the same person whose email starts with a 'j'. The errors returned by your organization's mail server…

Users with a Trusted or Site Administrator role can invite additional users. If you have access to the site Administration area, you can check which role each user has. This document explains more about inviting users and the permissions involved . Do note that these are separate permissions than what Jira exclusively…

Hi @Thomas Balasch , Thanks for this question! I'll split the response into two parts based on the information you're looking for. A user must be able to post content Any place a user can submit content, they have the ability to paste code containing these bidirectional characters. That includes, but isn't limited to:…

P.S. - if you do switch from using a global event/webhook in Jira to the native Slack integration, do note that the configurations are per-project. You would need to add subscriptions to each project that you'd like to pipe updates into Slack for. That sounds like what you'd like to do here, but it is a change from what it…

Yes, that's one way to do it. I would suggest not using a webhook entirely though, as the app provides a better interface for making changes. There are security configurations too - using a raw webhook will not check the permissions on an issue (if issue security has been enabled on an issue) before firing a webhook. The…

Hi @tom miller , If you're using the standard Jira Cloud for Slack app (the one that comes bundled with Jira Cloud), you can adjust the notifications on a per-project basis. This can either be done from the Slack tab in the project's settings, or from Slack itself. My recommendation would be to start in Slack - in the…

Hi @Kalvin Gühring , We pushed 4.8.8 to Docker hub a couple days ago - just wanted to make sure you saw. Running docker pull atlassian/crucible:latest will currently pull the 4.8.8 ubuntu image. Cheers, Daniel | Atlassian Support

Hi @[deleted] , welcome to the Community! Your email address returned a bounced message to our mail service on October 31, which kept additional emails from being delivered. I've cleared that delivery pause from our mail service, so additional attempts should go through. I might suggest having an Office 365 administrator…

Hey @Jamie Williams , welcome to the Community! This icon isn't a standard part of Jira. My guess is that the computer you're accessing it from has a browser extension installed that's doing... something? To investigate, I would check: * Do other browsers on the same computer show the same icon there? (if it doesn't happen…

Hi, welcome to the Community! It's very possible the external user's mail server returned messages to us for some reason (the mail server was not ready to receive mail, it was marked as spam, there was a temporary outage that returned a more permanent-looking error, etc). When this happens, Atlassian Cloud will pause…

Hi @Stephen French , In general, the Jira Server for Slack app is compatible with new Jira releases. When a new version of Jira is released, the team runs a set of tests on the app in the new Jira version, and marks the existing version of the app as compatible in the Marketplace if they all pass. This particular app has…