Daniel Eads Atlassian Team

@Sherif Ali I see you've got a separate question open here on Community as well - I'll post additional information on that one momentarily.

@Rebecca Williams I've unblocked your email address and emails should be flowing correctly now going forward.

@Milan Zádrapa There were 18 addresses on your domain with errors - some did not have details but a couple indicated some spam-looping. I would suggest adding Atlassian's IP range to your safe senders, or creating a mail flow rule, depending on how your provider prefers things. Details about mailflow rules are documented…

Hi @mokgoon , I'm just following up here to indicate we've got a technical support case opened for this issue on your site with Atlassian Cloud Support. We'll follow up on the support case (PCS-70251) with next-steps. Thanks, Daniel Eads | Atlassian Support

Hi Vickie, welcome to the Community. I see you opened a support case with out billing and licensing team yesterday, plus more cases today. I definitely understand your frustration with the situation, and would just ask that you allow our billing and licensing team the proper time to investigate your case. A customer…

Hi all, Daniel from Atlassian Support here. I'd just like to provide you with this preliminary FAQ related to the log4j zero-day. Our Security team is currently investigating the impact of the Log4j remote code execution vulnerability (CVE-2021-44228) and determining any possible impacts. In the meantime, hopefully this…

Hi all, Daniel from Atlassian Support here. I'd just like to provide you with this preliminary FAQ related to the log4j zero-day. Our Security team is currently investigating the impact of the Log4j remote code execution vulnerability (CVE-2021-44228) and determining any possible impacts. In the meantime, hopefully this…

Hi @Ramiro Encinas , Daniel from Atlassian Support here. I'd just like to provide you with this preliminary FAQ related to the log4j zero-day. Our Security team is currently investigating the impact of the Log4j remote code execution vulnerability (CVE-2021-44228) and determining any possible impacts. In the meantime,…

Hi @Wouter , While we can't strictly merge the accounts, we can re-associate your previous account with your current email address. I'd suggest not making any meaningful posts on Community in the meantime, as this process does involve essentially "throwing away" the new account associated with your current email address.…

On a 20-some person meeting, it was a nice day out and I was watching the kids alone. The back porch seemed like a good idea to take the meeting from! My young daughter switched from playing on the swings to sitting on my lap when she noticed "all the girls" on the call. Needing to go rescue the other child from peril for…

Hi @Adam Johnson , I just went to open a support case for you and see you've already done it! 🙂 Our Cloud support team will follow-up with you on the case. Cheers, Daniel

Hi @Alec Burton , welcome to the Community! You should be able to renew maintenance on your expired license (at the same user tier if it's a Starter license) through http://my.atlassian.com . The way the perpetual Server licenses work is that you're entitled to any version released while the maintenance was still active.…

Hi @Sasi Venugopal , welcome to the Community! For this particular vulnerability, the severity is not based on an assumption of network access. Due to the way the unicode bidirectional characters are handled in various systems, including Jira before the patch, it would be possible for someone to trick a user into copying…

Hi @Talles Silva , Do you happen to be using the Scheduled trigger for the rule? If so, the trigger has a setting to run the rule for each of the results it gets from JQL. That would mean 4 times the rule executes based on the results in your screenshot. Problem is, the lookupIssues already contains all the results you…

Hi @Adam Johnson , Daniel from Atlassian Support here. Earlier today we experienced an incident across multiple Atlassian Cloud systems operating out of the AWS us-east-1 region. This affected multiple cloud-based service providers across the tech industry, so I mention this for your awareness in case you use other…

Hi all, Daniel from Atlassian Support here. Earlier today we experienced an incident across multiple Atlassian Cloud systems operating out of the AWS us-east-1 region. This affected multiple cloud-based service providers across the tech industry, so I mention this for your awareness in case you use other services that were…

Hi all, Daniel from Atlassian Support here. Earlier today we experienced an incident across multiple Atlassian Cloud systems operating out of the AWS us-east-1 region. This affected multiple cloud-based service providers across the tech industry, so I mention this for your awareness in case you use other services that were…

Hi @shakib shashu , welcome to the Community! Daniel from Atlassian Support here. Earlier today we experienced an incident across multiple Atlassian Cloud systems operating out of the AWS us-east-1 region. This affected multiple cloud-based service providers across the tech industry, so I mention this for your awareness in…

Hi all, Daniel from Atlassian Support here. Earlier today we experienced an incident across multiple Atlassian Cloud systems operating out of the AWS us-east-1 region. This affected multiple cloud-based service providers across the tech industry, so I mention this for your awareness in case you use other services that were…

Hi @Mohamad , welcome to the Community! The previews for the native Slack and Jira Cloud integration can be managed per-channel or per-user with the /jira previews command in Slack. However, there is no functionality in the official app that changes an issue key (e.g. KEY-123) into a hyperlink. Jira, Confluence, and other…

Hi @Abhishek Ray , The employee you noted was experiencing the problem with email suppression. Our mail service received this error from Google's mail servers: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces.…

Hi @Maximilian Dietrich , Thank you for reporting these sites. One of the three you mentioned has already been disabled by our anti-abuse team. Based on your report, we've marked the other two for takedown. Some information about the steps we're taking to reduce this type of email abuse is in previous replies. For Free…

Hi @Jorge Schenke L. , your email address was indeed on the bounce list. Google's mail servers returned this error earlier today: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. I do see that the email address you…

Hi @Laken Litton , I've cleared out the issue for the email address you mentioned also. If you have been trying to send invitations, they will need to be resent by clicking "Resend" in the admin interface. Otherwise, regular notifications should start delivering normally. Cheers!

Hi @Rizwan Ghzzaal , I can confirm your email address was affected by this issue also. It looks like a site admin at your organization opened a support case, and we resolved the issue for your email address earlier today. Cheers!

Hi @eb - you may have seen some of the details on the other thread you commented on. In short, the mail server returned some sort of "undeliverable" error to our mail service. Many things can cause this error, such as a mailbox being full, the mailbox not being active, or some technical issue with the receiving mail server…

Hi @ajeecai , the UI has changed a bit in the latest versions of the migration assistant. As you noticed, the portion indicated by the arrows in your screenshot are not links. The logs are on a second tab on the screen you see in your screenshot. Here is a migration details page (although with no project errors) showing…

Ah, good catch! I believe you're right - I have some rules where the variable is instantiated before setting the variable again inside the block, so that appears to be a critical step I left out for you here. Great troubleshooting!

Hi Ross, I see this question has gone unanswered! An upgrade is in order for your 7.5 instance. There are two primary concerns when considering an upgrade: * License eligibility - I've taken a peek and your license is still in active support, so you can upgrade all the way up to the latest Jira release. You may need to…

Hi @Iryna Heine , I believe the cause of this problem may be due to the search indexing language on your site. Since this is a setting only Atlassian Support is able to change, I've opened a support request on your behalf. An email from our support system should provide further details when a Confluence Cloud Support…