Daniel Eads Atlassian Team

Hey there, Occasionally the Confluence search index needs to be rebuilt after an upgrade. This is a quick process to initiate: * Go to > General Configuration > Content Indexing. * Select Rebuild and follow the prompts to confirm you want to rebuild the index. Give that a shot if you test upgrading again. It's also…

Hi @Polina Kolotova , For Slack notifications, you can model an Automation rule by following the instructions in Morning Slack digest of Open Jira issues . The article shows you how to send Direct Messages - it's even easier if you just want to send the notification to a single Slack channel. Swap out the JQL for the…

@eb thanks for the additional details. I was able to verify that address was on the bounce list, as you had suspected. I've removed it from the list and our mail delivery service should start attempting to deliver any new invitations or notifications.

Hi @sgruber , If you are able to log in to support.atlassian.com/contact , you can file a case there and mention any email addresses that aren't receiving invitations in the case description. Alternatively if you can't get a case open, you can email me directly at deads at atlassian.com mentioning the addresses, and I can…

Hi @Tanuja Awasthi Singh , I see you opened a case with Atlassian Support as well and we were able to get the user unblocked. Based on the response code mentioned in the support case, you might benefit from adding a mail flow rule to Exchange to help set the correct SCL for emails coming from Atlassian. Details are here:…

H @eb , Daniel from Atlassian Support here. It's quite possible that the email address not receiving invitations or notifications is on the bounce list, as you discovered on another thread. I've checked for email addresses from your regular domain on the bounce list, and found none. My assumption would be that you're using…

Hi @eb , Thanks for the ping - I am taking a look and answering on your question. See you over there!

Hi @Gaimanov , welcome to the Community! Your corporate email returned a bounce to our mail servers that's consistent with an error we see sometimes on Office365 organizations. Following the steps in this article, an Exchange Admin at your company can use this mail flow rule to prevent emails like this from getting blocked…

Hi @Spinu2b - I'm unable to determine the email address you're attempting to send the invitation to that might be blocked. As Community is public, if you wish to keep the email address private, you can email me directly at deads at atlassian dot com to note the address that's having problems, and I'll take a look. Cheers!

Hi @Jay Wilks , I see three successful deliveries to your email address recently out of three attempts in our mail logs. I would suggest checking the spam/junk folders in case the messages were place there - otherwise our records show that your mail server accepted delivery of the 3 sent emails. I also did not find any…

Hi @Carla Castro , I show successful deliveries from our mail service to the email address you signed in with. Looks like we have a support case and the Trello engineer there mentioned the same thing along with some additional details that should help you troubleshoot the notifications being sent.

Hi @Anat Shimony , An email address on your domain beginning with 'h' recently returned this error to our mail service: 550: 550 sorry, no mailbox here by that name. (#5.1.1) When we get an error like this, future deliveries to that address are paused. It's possible if this was a new employee, their email address wasn't…

@Cristiano Schwening I've just published an article showing how an Exchange admin can add a mail flow rule to prevent the "5.4.1 Recipient address rejected" error (on the .net domain mentioned): Unblocking Office365 emails for Atlassian Cloud . Angelica may have additional details to mention. The other error on that domain…

That I can answer from our Delete your Atlassian Account page: We’ll delete your personal data from Atlassian account services within 30 days, except in a few cases where required for legitimate business or legal purposes. Some examples include: * Information related to purchases, which we’re required to keep for financial…

Hi @Bill Glynn , To answer your immediate question, which seems to be "can I use a smart value in the To: field?", the answer is yes. You'll want to create an If/Else block to compare the values of your "TestFlag" field - and then as an action in the if/else, set a variable for the email addresses you want to use. Here's…

Hi @yuliia.soury , To make the messages switch from "a specific user" to the dynamic assignee, you will need to use an entity property as Bill mentioned, and call that as a smart value in the automation action. The Community article "Mention someone directly in Slack via Jira Automation" describes how this works and…

Hi @[deleted] , welcome to the Community! I've taken a look at your two cases and will be working with the customer advocates team to get them moving forward. More details will be coming via email from our support system in response to the cases, but the short answer is that a Right-to-be-forgotten request was filed…

@Janet Dixon that approach will work! It's been recently suggested on another question as a solution too.

Hi @Florian PEREZ _Valiantys Administrator_ ! You might be talking about this workflow, from Rachel Wright's Jira Strategy Admin Workbook . I've included the page here with her permission! And that workflow author is me! It's been a number of years and I don't have access to the Jira instance it was on anymore, but I'm…

Hi @Maxim Makarenko , Thanks for including that much of the email address - I was able to find it in our mail logs and determine that Atlassian's mail service has temporarily stopped sending mail to that address. The mail server returned this error to us: 550: 550 Message was not accepted -- invalid mailbox. Local mailbox…

Hi @Mathias van Aswegen , welcome to the Community! Starting in Jira Service Management 4.15, Insight became bundled with JSM as a Data Center feature. When this occurred, the app became unavailable for purchase to use with JSM Server, although existing app licenses continue to get updates. (from our licensing FAQ):…

@Khaled Alrimawi our logs indicate successful delivery of emails from Jira, but I do see that only Confluence ones have been opened. I would suggest having a G Suite / Gmail administrator use the Email Log Search function to see if the Jira emails have gotten quarantined somewhere in your G Suite organization (Google…

Hey @Lida Ghalam , echoes on Fabian's welcome! We've also got a couple written articles here on Community that can expand on the topics covered in the linked video. Article walking through the creation of a scheduled Slack message: * Morning Slack digest of open Jira issues Article and script that help link Jira and Slack…

Hi @Khaled Alrimawi , welcome to the Community! According to our mail logs, deliveries from Confluence and Jira have been going through to your email address. The embedded images also have hits as recently as yesterday (indicating the emails were able to be opened). Is it possible you've used a different email account to…

Hi @준곰 , I've cleared out an error for your address. Notifications should start flowing again! Cheers, Daniel | Atlassian Support

@Naveen Kumar , welcome to the Community! I have cleared the bounce record from our mail service for your email address. Notifications should start coming through again. Atlassian uses the following IP addresses for outgoing email, which an email service administrator at your organization can add to a safelist or allowlist…

Hi @Robert Cooper , welcome to the Community! That was indeed the case for your email account. I've cleared out the bounces and you should be good to go now; any pending invitations should be re-sent but will attempt to deliver this time around. Cheers, Daniel | Atlassian Support

Hi John, The webhook should be configured using the link in the Automation action: Alternatively, you can click here to open the legacy webhook app's configuration: * slack.com/apps/A0F7XDUAZ-incoming-webhooks You should see an existing configuration in the Configuration tab. This lets you choose the username and icon that…

For a very similar Automation rule, check out Morning Slack digest of Open Jira Issues . This is roughly what you're looking for, with just a slight tweak to use the JQL filter you've already created to catch the issues about to breach SLA. Cheers, Daniel

Hi @Matt Shields , I see you asked a new question here on Community and my teammate Angélica has answered it. Taking a peek at your site in reference to getting support - you would need to be added as a Site Admin on your current site, or have one of the two existing Site Admins open a support case on your behalf. While…