Manon Soubies-Camy Community Champion

Hello @Richard Maltese, @Raynard Rhodes automation suggestion is right and you have an automation feature embedded with Jira Service Desk! Go to Project settings > Automation and add a custom rule: Hope this helps! - Manon

Hello @[deleted], I'm afraid you can't use boards with JSD only (see evaluator resources): Jira Service Desk does not ship with boards functionality. Boards are a feature that comes with Jira Software Cloud/Server and with Jira Core Cloud in the form of Jira Core boards. I've just tried it on a JSD Cloud instance: * I can…

That's an interesting feature! And I'd love to see a PIR template on Confluence :)

But I didn't see the Server workaround! :) unfortunately it looks like Andrej is on Cloud so he'll have to do it manually

Hello @Hashem ElAssad and welcome to Community! I see 2 solutions: * Filter each board (see doc) * Use the search (see doc), e.g.: label:red Hope this helps, - Manon

Hello @Andrej Kavcic, This is indeed a known issue, "Customer Request type" field get encoded when exported to CSV: * Server - JSDSERVER-4520 * Cloud - JSDCLOUD-4520 As far as I know, there isn't any workaround (except for manually matching each code with the actual name and use Excel to replace each occurrence). You…

Hello @Jill Streur, If you're on Server, see this page: Canned responses for comments If you're on Cloud: * Vote and watch the feature request: auto reply template feature * There is a third-party add-on providing this feature: Canned Responses Pro for Jira Hope this helps! - Manon

Autonomy - Give as much autonomy as possible to customers: * Build a knowledge base. Customers will solve their issues by themselves. * Design a simple customer portal. It will let them create a ticket in a few seconds. Visibility - Communicate, be transparent: * Share information when there's an incident. Don't hide it,…

This is impressive! Thanks for sharing @Alana Fernando!

Thanks all! @Greg Johnson thanks for mentioning emails! In my experience emails are only a backup and not really used :)

Thanks for the update @Мочалов Илья!

@Jack Brickey That's a great JSD overview! And thanks for mentioning Your Go-To Jira Glossary, I had never seen it before!

Glad it helped! :) This behaviour is still weird though, I'd recommend to reach out to your Confluence global admin or to Atlassian support to understand why the Edit button disappeared!

Hello @Maria Lysedal, Are you the only one not able to edit the page? Can the page creator edit it? Since you say all green checkboxes are ticked for your permissions, I would check "Restricted Pages" in Space settings/tools > Permissions, to ensure the page is not restricted. If this confirms the page is not restricted, I…

Hello @David Müller, As of now, archiving a project is only available for Data Center: Project archiving is available for Jira Software Data Center and Jira Service Desk Data Center. To archive projects in Jira Server, see this kb article. Hope this helps! - Manon

Hello @PHILIN MATHEW PHILIP, Are you using Jira Software? Are you using story points or working hours? If you're a Scrum team, I'd suggest to look at the Burndown chart. If you're using working hours and you're not a Scrum team, I'd suggest to use the Time tracking report. The link points to Jira 6.4 doc, but it is still…

Yay, thanks and congrats everyone! Could we have a most GIFs posted next time? 😜

Hello @xhattam, Have you looked at this thread: Change request: Default Confluence Section width to Fullscreen? Looks like Adam and you have the same request. Hope this helps! - Manon

Ah, indeed, I didn't understand you wanted to change the date/time picker format. I'm not sure you can change that in Cloud, you'd better reach out to Atlassian support to check if they can do it for you.

Hello @Jérônathan Semelane, Atlassian support should help you with that: Contact Atlassian support. Hope this helps! - Manon

Hello @Мочалов Илья, @Francesc_Arbó's link will work if you're on Jira Server, but it looks like you're on Jira Cloud so you'd rather go to this link: Configuring the look and feel of your Jira applications > How to change date and time formats. Hope this helps! - Manon

Hello @Paul Chirila, You can't just change the URL, you'd have to do a cloud-to-cloud migration, see links below: * Changing the Cloud Instance URL Address or Migrating to a New Cloud Instance * More Easily Change Atlassian Cloud URL Domain Hope this helps! - Manon

Hello @Johanna Remus, There has been quite a lot of changes regarding the meeting notes template in Confluence Cloud: * First, the ability to edit it was disabled - see CONFCLOUD-61345 * Now, Meeting notes are getting a makeover: Some macros are still temporarily missing as we rebuild them However I do have the Background…

Hello @Adam Rudd and welcome to Community! You should add your vote and comment to this suggestion: Allow selecting layout for new sections, this is where customers can submit bugs and feature suggestions. Hope this helps, - Manon

Hello @Eitan yomtovian, I'm afraid there's no workaround, you should watch and vote for these requests: * Jira Cloud - Add Support for Right to Left Languages * Confluence Cloud - Support RTL languages (e.g. Hebrew, Arabic, Persian) for editing and searching Hope this helps, - Manon

@Meg Holbrook Looking forward to a knitting workshop at a Summit :D and then a cuff bracelet workshop, I so love yours!

@Tinker Fadoua we went through a canyon, I guess that's why! It was the Observation point hike, if you want to try it someday :D @Alana Fernando thanks! I'm looking for Trello day to discover some new use cases :)

@Fadoua it was in Zion National Park in Utah!

Thanks for sharing @Tinker Fadoua! The component lead/assignee automation looks very useful! Is there a particular reason why you created a Denied status? My end-users often ask for such statuses (Rejected, Denied...) but we usually end up keeping only Closed status with the according Resolution value (Done, Rejected,…

Hello @Chetan Patel and welcome to Community! Jira Cloud should work smoothly, you should contact Atlassian support to investigate. They usually need HAR files to look into slowness issues, so I'd advise to generate some right now to send them at the ticket creation and have a quicker reply. Here is the doc to generate HAR…