Manon Soubies-Camy Community Champion

I guess the easiest way would be to create your own template in the meantime: Create your own template

Glad it helped! I'm still checking if we can do it any other way, it doesn't seem very user-friendly to check the URL :)

Hello @Ericka Samuels, I've actually just had the same question when importing issues from CSV files. We still can see usernames in the URL: let's say you're looking at your user profile, the URL should be https://yoursitename.atlassian.net/admin/users/view?username=Ericka.Samuels I've just checked a user created today and…

Hello @Florian Nock and welcome to Community! The screenshot in your post is from Jira Service Desk Server, but your post's tags mention Jira Service Desk Cloud. So I'm not sure if you're on Cloud or Server, but in any case you should find the information in the right-hand side: And you should also be able to add "Customer…

Hi @Vickey Palzor Lepcha, This feature is followed here: Integration with Jira/Confluence Server. See below the latest update from Atlassian: We now have two options for Jira Server apps in Stride! 1. Jira Server Notifications for Stride, which will send alerts to any of your chosen conversations when there are changes in…

Hello @Jason Knight, You shouldn't be billed for system users, see if you hover over the System tag: If you're sure you're being billed for system users, you should contact Atlassian support to fix that. Hope this helps! - Manon

Awesome, thanks @Martin Varga, I didn't know this article was regularly updated!

Hi @[deleted] and welcome to Community! I guess you mean "draft pages" when you say "conceptual pages"? If so, we used to find our drafts by going on our profile > Draft (see doc), but it looks like the button doesn't exist anymore. But when you go to Your work > Recently worked on, you can search for your drafts on the…

Hello @Marzi Goodarzian, Since you're using Jira Service Desk, I guess reporters usually are customers. If so, you could try the following JQL (I can't try it out right now so maybe you'll have to make some adjustments): issueFunction in lastComment("inrole Customers before -4d") To get the date of the last reporter…

Hello @Omer Farooq Chughtai, It looks like you created an independent project, I'm afraid you can't edit their workflows yet. See this page: Soon, independent project owners will set up their own custom issue types, workflows, and fields. You can now set up custom issue types and Atlassian is releasing this week the…

Hello @[deleted] and welcome to Community! This has been discussed many times: * Is it possible to customize the columns in the list of opened issues seen by the customer? * Configuring (add new) grid columns in requests grid on customer's portal * JIRA Service Desk portal - add additional filter columns, sort on results…

Hello @Axel Kratel, Confluence Cloud should work smoothly, you should contact Atlassian support to investigate. They usually need HAR files to look into slowness issues, so I'd advise to generate some right now to send them at the ticket creation and have a quicker reply. Here is the doc to generate HAR files: Generating…

@Max Foerster - K15t and @Meg Holbrook, thanks for mentioning both Last.fm and Grooveshark, it's like I'm back when I was 17-ish spending hours on those! I moved to Grooveshark once Radioblogclub (not sure it was known anywhere else than France) closed, and am now happily using Spotify!

True! I don't remember why I didn't move the collection with other tags but I guess it's because it is bigger than other labels. So maybe let the bigger label (with Confluence logo) up there and add a regular label (just "confluence") with the other ones?

That's actually not related, since I don't have any account in your Confluence site :) when you say "you have a login id or account in Confluence", this is wrong: I have an Atlassian account but I'm not declared in your Confluence. If you try to access your Confluence in a private tab (so not logged in any Atlassian…

I'm logged with my personal account so I'm just logged in Atlassian but not in your Confluence site :) I can see your SiteBook Mobile homepage ("Getting started") but not the SMAUG one, when I go to https://sitebook.atlassian.net/wiki/spaces/SMAUG/overview I get: Your email address xxx@xxx.com doesn't have access…

Oh ok, I was confused, thanks for clarifying! So I made a few tests and I can successfully access to these pages: * https://sitebook.atlassian.net/wiki/discover/all-updates * https://sitebook.atlassian.net/wiki/spaces/SM/overview Are you sure you didn't check "SiteBook Mobile" permissions instead of "SiteBook Mobile…

Hmm I'm not sure to understand, since they don't have any Confluence license they can't log in to Confluence? So where do they login to view the page? 

Hello @Dhelle, Does it work if your Jira users log out from Jira? I think you're impacted by these bugs: * Users without Confluence application access cannot see Confluence pages with anonymous access * Allow unlicensed, authenticated users to have anonymous read only access Hope this helps! - Manon

Hello @Krishna m, Since you're using Jira Cloud, you need to remove Create independent projects permission from users, see documentation. Otherwise, even though users don't have administration rights, they can create these agility projects. Hope this helps! - Manon

Hello @Jaïs Pingouroux, I think a dashboard with Recently created gadget would work for you: In green the resolved issues, in red the unresolved ones. Let me know if this helps! - Manon

Hello @MohammedSalimyoonus, The easiest way to investigate will be to use the permission helper: * Go to the issue you want to delete * Click on Admin > Permission helper * Enter your username and select "Delete issue" permission Jira will diagnose the action and tell you why you can't delete the issue. Hope this helps! -…

Hello @IT DEPARTMENT, Have you checked this thread: JIRA access problem after update? @Mizan suggestions should help you investigate: * Seems like a memory issue , may i know if the file system has enough free space and what amount of heap is allocated to JIRA (i.e. the Xmx defined in <installation>/bin/setenv.sh) * Try…

Glad it helped! :)

Hello @Serge Masson, There is indeed a known bug: Apostrophe sign ( ' ) not encoded properly for suggested knowledge base articles on create form. I'd suggest you to watch it to be updated and to up-vote/comment it to show you're impacted. Hope this helps! - Manon

@Jack Brickey I was hoping I was wrong and missed the news :D

The template I use the most is the one for my Jira or Confluence tutorials: Very simple but very useful: * I have one template for Jira and another one for Confluence so that it automatically adds the corresponding label (tuto-jira or tuto-confluence) to organize the main tutorials page by subject. I used to have only one…

Hello @Ludovic PLISSON and welcome to Community! It usually stays red until you've finished your query. For example, my query is not complete: But once it is, it becomes green: Would you have a particular example to share? - Manon

Oh it looks so beautiful @Monique vdB! That blue!

Glad it helped! :)