Manon Soubies-Camy Community Champion

Merci pour le screenshot. J'imagine que vous ne voyez pas non plus le board depuis l'accueil Trello ? J'ai flaggé cette conversation pour que les équipes Atlassian puissent vous aider, ils devraient revenir vers vous d'ici 2 jours. - Manon

Bonjour @Willy et bienvenue sur Community ! Quelques questions pour mieux comprendre : * Comment essayez-vous d'accéder au board ? Via un lien bookmarké, via l'accueil Trello, ou autre ? * Est-ce que vous ne voyez pas du tout le board, ou est-ce que vous le voyez mais un message d'erreur s'affiche quand vous cliquez dessus…

Did you happen to have Jira Service Management earlier this month? This page may help you: Automation error - monthly limit for rule execution has been reached but the usage is below the limit 

Hi @Yuliia Vyborova, You are correct, as per the documentation: Automation usage resets for all products on the first of each month at 00:00 UTC You can also look at the Usage tab in the administration to check your usage: Hope this helps! - Manon

Hi @Gerrit Wahlers, Have you tried using a temporary variable to store the cycle duration? The below rule works on my side: * Variable name: cycle * Smart value: {{object.Maintenance cycle}} * Smart value: {{now.plusDays(cycle.asNumber)}} Hope this helps! - Manon

Bonjour @Nebia, Je n'arrive pas à reproduire le problème sur mes tableaux gratuits, est-ce que vous pouvez partager un screenshot pour mieux comprendre ce qui s'affiche ? - Manon

Hi @Ramesh Krishnan, You can trigger an automation rule when the Parent field is updated: Hope this helps! - Manon

It's unfortunately not possible to: * change an existing custom field type (see the related feature request: Change the Type of a Custom Field) * make a dropdown list depend on another one (without a third-party paid app) The only out-of-the-box solution is to switch to a cascading field.

Hi @Nur Fatin, Do you know the date of task completion is already stored in the Resolved field? You can see it at the bottom of the work item: That said, you may have a good use case for needing another field. When you say you created an automation rule that is triggered when you go from In Progress to Done, do you mean an…

Hi @Aexandra Auvrignon and welcome to Community! This is exactly what Cascading fields are designed for: Once you’ve created one, you can configure it so that the second dropdown depends on the value selected in the first: Hope this helps! - Manon

Apologies if that wasn't clear, I actually meant switching the trigger rather than the smart value. That said, it looks like Data Center may not support pull request triggers at all. Could you confirm whether you see any of these options on your side?

Hi @AlexandruPB, I can't find the specific documentation for Data Center, but the Cloud documentation states that: {{pullRequest}} smart values are only available for the Pull request created, Pull request declined and Pull request merged triggers. Can you switch from Scheduled and Manual triggers to Pull request ones?…

Hi @Sameeksha Santhosh Naik and welcome to Community! The "Project created" trigger is only available in the Global automation menu (System > Automation > Global automation). If you don't see that trigger, you're most likely looking at the project-level automation menu instead of the global one. Here's the Project created…

Just to clarify, I don't work for Atlassian, I'm just a community user like yourself trying to help out :) Unfortunately, I'm not aware of any other workarounds for this issue. Since this is impacting multiple pages, I'd suggest contacting Atlassian support directly for more help. Hopefully they can provide more targeted…

Hi @Marko Danevcic and welcome to Community! It's a known bug that you can track here: "Include Excerpt" Macro Misalignment in Confluence Cloud Layouts. I recommend upvoting to show you're impacted and watching it to get updates on the resolution. Atlassian suggests the following workaround: Avoid using the "Remove title…

Hi @Nicole_Brueckner, Are you sending Email This Issue notifications via workflow post functions? This seems like the easiest solution as you could tweak your workflow using two separate "In Progress" transitions. For example, with the below workflow: You could configure the following: * If the issue has never been "In…

Hi @Shrikanth R and welcome to Community! One way to achieve this without external tools is to use automation with two custom fields, for example: * Total number of comments (number field) * Last commented (date field) Then, set up an automation rule that triggers when a comment is added to: * Increment the "Total number…

If you want both the assignee and the sales team group to be able to transition the issue, you’ll need to adjust the rule settings to "can be any". See example below: * The assignee can see and perform this transition * OR people in the administrators group can see and perform this transition You'd just need to select the…

Hi @Alkan Arun and welcome to Community! Is there a specific reason why you want to trigger an automation rule instead of configuring the workflow itself? You could restrict the transition to Rejected/Done to only site-admins: Hope this helps! - Manon

Glad it helped! :)

Sure, you can do this with another condition and action: * If main section is Finance * Set Organization A* If customer is not already in Organization A * Then add customer to Organization A * Else if main section is Sales * Set Organization B* If customer is not already in Organization B * Then add customer to…

Also, I just noticed you’re using a branch in your automation rule. For your use case, using a condition instead would be a better fit. Here’s an example of how you can configure it:

Hi @nida ergenç, Is there a specific reason why you're using the organization id? If not, you can simply type the organization name directly when setting the field in the automation action: Hope this helps! - Manon

+1 to what @Nikola Perisic said. @Clement Lanoe if you’d like to see this improved in the future, you can upvote this feature request: As an user, I'd like to resize the width of the columns of team-managed projects. That helps show Atlassian there’s demand for this suggestion.

Hi @Mathew Lederman, You can use the split function for that. Here’s an example that returns the first line of the Description field: {{description.split("\n").first}} Hope this helps! - Manon

Hi @Vlad from Teamline, Have you checked which recording controls setting you’re using? * If you selected "Hide while recording", you’ll get the behavior you’re seeing: the Loom interface disappears completely and clicking the app won’t bring it back. * But if you switch to "Hide only in final video", the controls will…

Hi @Nik and welcome to Community! A couple of questions: * Are you sure you have permission to view all tasks across your Jira site? It’s possible that some tasks using these labels exist in projects you don’t have access to. * Have you tried this suggested workaround in another Community post? From my investigation, I…

Hi @Paul Kater, Can you see a "Create" button in the top navigation bar? That's the one to manually create new objects: Hope this helps! - Manon

Hi @Vincent DESOUTTER and welcome to Community! If using the customfield_XXX smart value doesn’t work either, it’s unlikely the issue is due to special characters like the "é". Can you please confirm the type of custom field for "Story points réel"? Is it a number custom field, a text one? Based on your tests, it looks…

Hi @Jim, As far as I know, there's no way to disable the "Draft a reply" button directly. But you can try reaching out to Atlassian support, they may be able to turn it off for you. If you're not using Atlassian Intelligence at all in Jira Service Management, you can disable it from the Atlassian administration > Settings…