Bastian Stehmann Community Champion

Hi @Maneesha Syea, you can remove the resolution when re-opening an issue if you either put a postfunction on that transition, that removes the value of the resolution or if you add a screen to the transition that contains the resolution field so that you can select a new value. If you remove the resolution, the issue…

Hi @Christian Wolf, welcome to this community. I don't think that you can rename that backlog. But why do you want to show that issues on a board if they are all done? You can view them in the release view (if you released them from your kanban board) or simply by creating an filter for them.

Hi @matheus nascimento camargo, did you try to delete the duplicate issue type? If not, can you please try that.

Hi @Pete_Hopkinson, you can reach out to Altassian Support here: https://support.atlassian.com/contact/#/

Hi @Luis S_, you can do that by removing the "Browse Project" Permission for all roles/groups/users. Then the project does not appear any more in the Project List. It might appear still in the Dropdown List while creating issues, you will have to remove the "Create Issue" Permission then.

Hi @Sarah Hughes, you probably used the same saved filter in both boards, so if you change the query, it is being changed in both boards. Try to change to query and save it as a new filter. Use this filter for your new board and the other board should not be affected by that changes.

Please have a look at this upgrade guide to upgrade to 4.4, there is also a part what to do when you are upgrading from before 4.3. https://confluence.atlassian.com/jira064/jira-4-4-upgrade-notes-720413299.html After that, you can follow that document you found yourself.

Can you try to create an issue manually in the service desk project using that user?

Hi @Michael Angelo Timoteo, the log complains, that port 8005 is already in use. please make sure, that all Jira processes are terminated and that no other process is using port 8005.

Hi @Luca Edler, it should work just as you expect. If you have a role in in permission scheme and if you assign a group to that role, all members of that group will get that permission, no matter if they were already members when assigning the group to the role or not. But you will not see it in the Users & Roles Screen,…

Hi @Dominik Eller, please make sure, that the user has also application access to jira service desk. As the user is added to the group jira-software-users, this sounds as if the user has only application access for jira software. You may give jira-software-users application access to Jira SD, but this may give a lot users…

If you have a Server or Datacenter license, ask your vendor on your next renewal to use another adress. If you use the cloud service, please have a look at the billing section, there should be able to change that, if I remember correctly (you will need site admin permission to do this).

Hi Ference, I think you should raise an issue with atlassian support. We are only users here and can not help you with this.

I still do not understand what exactly you mean. Projects are not run by organizations, projects live within a jira instance that is run by someone/some organization which probably also did the licensing. Maybe in your case there is a organization that is responsible for the project, but that it something you have to check…

What do you mean by switching the project to another company?

Hi @Maria Ćwiklińska, welcome to this community. You can not pay licenses on a per project base, payment to atlassian is always the full amount for the complete license. You will have to do the payment per project internal or split your instances and get your own license.

Can you please try to do this: * stop the jira service * delete the dbconfig.xml in application-home folder * check your jiradb database if at least any table has been created. If there are no tables, it is probably a permission issue with the user. If there are tables, remove all tables from the jiradb database * start…

Hi @Michael Angelo Timoteo, it seems that the table jiradb.propertyentry does not exist. Maybe the user you are using for database connection does not have the rights to create tables.

I can not say for sure but I think, it should work, so you should just give it a try. If it does not work, maybe the Atlassian Support might help you with a installer for the version you need.

Yes, you can do that with Jira out of the box, just have a look at this: https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html There are also some add-ons that add more functionality to this, for example…

Hi @Nguyen Q Bao, as far as I understand, you want only users of specific roles to be assignable, right? Did you consider to do this via permission scheme for the project, there you could change the assignable user permission to use that roles.

Hi @Vaughn Dumas, to move an issue to another project one needs at least the "Move issue" permission in the source project and the "Create issue" (and maybe Create attachment) permission in the target project. If one has this permission, the target project should appear in the list even if one does not have the "Browse…

Hi @Bar T, I do not know any solution to this. There is a this request that just about this problem ( https://jira.atlassian.com/browse/JRASERVER-2997 ) And here it is also discussed, maybe this will help you to unterstand (also it is pretty old…

Hi @Peter H and welcome to this community. What do you want to do with outlook integration? Create issues out of jira? Create issues from incoming emails? Something else?

Hi @estipom, I think, it is enough to add the license to the new server and just remove the license from your old server (or replace it with a developer license). But maybe someone can confirm that I am remembering correctly. 

Hi @James Shablow, @Edwin Kyalangalilwa is right, the easiest and safest way will be to install Version 4.0.2 on your new server, then import the data to that server (there should be no problems as it is the same version) and then upgrade to the newest version. Please have a look at the upgrade guides for the versions,…

I would not recommend to delete the blocked by link. You can see the status of the linked issue, so you can see if the blocking still exists or if it is solved and you do not loose the information, that this blocking was once there.

If you do not copy it, the permissions will be changed for all projects, that uses the default permission scheme. If that is what you want to do, you do not have to copy it, otherwise you will have to create a new scheme.

Hi @Tobias Löhr, welcome to this community. You do not need any plugin for that. The user needs an Jira account and you have to make sure that your permission schemes do not give permissions to "any loggend in user" and then you can add the user to one of the roles that are uses in the project the guest should have access…

Hi @Volker Thiel, you can create the filter by going to issues -> search for issues. There you can search for the issues you want to get, for example "assignee=currentUser()", so you will get all issues, that are currently assigend to you. You probably will add a and-clause to show only unresolved issues. Then there is a…