Atlassian Cloud products are suspended

Question

Hi everyone,

Yesterday evening, I tried to access Jira and received a message saying, “Atlassian Cloud products are suspended.”

I went to the billing settings and added a payment card, but there are no invoices listed. The next billing date is November 28.

I’m on the Standard plan for Confluence, Jira, and Loom, and all of these subscriptions show as active in the billing settings. There are no overdue payments, as I haven’t been billed yet.

Has anyone experienced a similar issue?

IT Mediadoro · Answer

Already fixed.

Thanks Karylle from Billing and Licensing

Sebastian Krzewiński · Answer

Hi @IT Mediadoro !

In that case please contact with Atlassian support billing team →

https://www.atlassian.com/company/contact/purchasing-licensing

Regards,

Seba