User search returns no results in Jira filter (Reporter/Assignee)

Question

Hi,

I'm experiencing an issue where searching for users in Jira Cloud filter
(Reporter/Assignee field) returns no results for my account only.

[Symptoms]
- Typing any name in Reporter/Assignee filter shows "No matches found"
- Default suggested users display normally (before typing)
- Other users on the same site work fine
- Tested in incognito mode - same result

[API Response confirmed via DevTools]
getPeoplePropsQuery returns totalCount: 0, edges: []
Status: 200 OK

[What I've checked]
- Profile visibility: set to public
- Account type: Managed
- Account status: Active
- User permissions: same as other users who work fine

Please advise how to re-index user search for my account.

Thank you.

Peter_DevSamurai · Answer

I'm glad everything works out well for you @김선욱 , and also it's refreshing to know your use cases. I think this is really helpful for others as well!

Have a great weekend ahead!

Best regards,

Peter

김선욱 · Answer

Hi,

The issue has been resolved.

The cause was a permission conflict.
Our Jira has two separate permission levels -
app access permission and user-specific permission.
Only app access was granted to my account,
but the user-specific permission was missing,
which caused the user search index to not work properly.

After the admin granted the user-specific permission,
the issue was resolved.

Thank you for your help, Peter!

김선욱 · Answer

Hi Peter,

Thank you for your advice. I tried all 3 methods but still having the same issue.

1) Profile visibility - already set to public
2) Managed Accounts - confirmed as Managed
3) Admin removed my product access, waited a few minutes, then re-granted it - still totalCount: 0

Also tried completely removing my account and re-inviting, but same result.

Additional information:
- I am the only one in my team experiencing this issue
- Tested on Edge, Chrome, and Chrome Incognito mode - all same result
- User search works fine when creating an issue (Reporter/Assignee field works normally)
- The issue only occurs in the Filter search for Reporter/Assignee
- Default suggested users display normally without typing
- Only when typing to search or clicking "Show all" button, it shows "No matches found. Try a different search."
- In the filter, searching by Issue Type and Status works fine
- Only Reporter and Assignee search is not working

Any other suggestions?

Thank you.