We received a ticket from an external gmail account that is not invited even as a customer to our project, how this is possible?
Hi @Roy Maalouf
Welcome to the community.
Check the customer permissions on the JSM project, and check the option set on channel access.
Also check te documentation around customer permissions; change-project-customer-permissions
the gmail account is not there in the people who have access under customers, neither the gmail as domain is allowed to open a ticket, how this is possible?
No, what is the setting set to?
Is this set to "anyone on the web" or else?
@Roy Maalouf Welcome to the community!
If the Channel access is open and the Create issue permission is permmitted to customer portal access, then the external customers can send an email and that can be converted to the jira work item.
For more details about the Customers, please take a look at https://support.atlassian.com/jira-service-management-cloud/docs/what-are-service-desk-customers-and-organizations/
@Marc Peralta can you please tell me step by step what information do you want, or can we have a Teams call to investigate more the issue?
I don't do team call, as this is a voluntary action for me or others, the community forum is an open public forum, not official Atlassian Support!
I guess your project customer permission setting "Channel Access" is set to open?
Then in the Jira Administration, Product section, how are the settings set?
If set like this;
Anyone on the web is able to create a request.
but when I tried with my Gmail it did not work
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