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Failed to run a Job in Jira Service Management

Mike Hamamouche

Impossible to run a job I have this error message. Thanks for helping

Capture d'écran 2025-04-15 153848.png

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John Funk

Hi Mike - Welcome to the Atlassian Community!

API Tokens now have an expiration of 1 year. That looks like what is happening here. You should create a new token and attach that to your job.

Mike Hamamouche

Hi John

I've just created the token , I tried 5 times to renew a token and i still have the error message

John Funk

Hmm, is it still failing with the new token also? Or was it just failing with trying to renew a token?

Mike Hamamouche

It's still failing with the new tokens i renewed

John Funk

It might be that the user or the token has to be created in a certain way - I don't remember the details. You probably should open a support ticket with Atlassian for specific guidance on your job.

https://support.atlassian.com/contact/#/

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