We cannot receive email requests.
Hello @Julius Cezar Ariones
Welcome to the Atlassian community.
Please provide more information.
The title of your post says "outgoing email" but the body of your post says "receive email requests". Is the problem related to creating issues from emails sent to an address? Or is the problem that email notifications about actions happening in Jira are not being received by the expected recipients?
We are using the free version of JIRA ITSM(Cloud), the outgoing email option is not configurable. And we are not receiving emails sent on the assigned external email account assigned.
I'm sorry, but I'm not sure I understand.
When you say "outgoing mail option is not configurable", can you provide a screen image of what you are viewing in Jira? If this was configurable, what do you expect would then occur?
When you say you are not receiving emails sent on the assigned external email account, who is the sender of those emails? What do you expect the result to be when those emails are sent?
We are not receiving all emailed request issues, So if I can check the setting of the outgoing email. What do you think is the problem?
The Outgoing Email configuration determines only whether or not emails generated by the Notifications configurations for projects. If it is set to Disabled, there will be no emails sent by Jira to interested parties due to the activities in Jira that would normally result in such emails.
The second screen image is from Project Settings for a specific Jira Service Management project. Those are emails to which your Customers send messages in order to create requests in the service management project. What evidence do you have that emails have been sent to those emails? Have you clicked the View Logs option to review the information available there?
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