Error 503 with XRAY API - Error searching issues in jira

Question

Hey,
I'm trying to export Xray ticket data into .feature file.
i'm using this  url - 
https://xray.cloud.getxray.app/api/v2/export/cucumber?keys=ticket-number

I made sure the ticket exists, it's type is Xray Test.

the response I get is -

503 Service Unavailable - {"error":"Server Error - Error searching issues in jira"}

Marc -Devoteam- · Answer

Hi @Lidor Tadela

I'm to say use google or the Atlassian Marketplace.

But here is the link: https://jira.getxray.app/servicedesk/customer/portal/2

You will need to create an account on their JSM porta.l

Lidor Tadela · Answer

I would love to do that!

How do I reach them ?

Marc -Devoteam- · Answer

Hi @Lidor Tadela

Welcome to the community.

503 status.

Reach out to xray support, as this concerns their API.