Why would the screen popup not record time in Tempo?

Question

We have a screen popup setup to come up when transitioning a ticket from In Progress to QA To Do but the popup is not accepting the time logged and logging in Tempo.  If the developer records time in Tempo before moving the ticket it works fine - but the popup will not go away if they try to log it in the screen popup.  Any ideas what might be wrong?  thank you!

Note:  This was working before we added some workflow changes.  No changes were made to the screens and the same screens are associated with the workflows.

Audra Bell · Answer

Thank you.  I just found out that this was working before we added some workflow changes.

Dave Rosenlund (Trundl) · Answer

Hi, @Audra Bell  👋

I moved your question to App Central, where questions about Atlassian Marketplace products should be posted. Also, I added some additional tags to hopefully draw the right eyeballs to your post.

That said, I suggest you contact the Timesheets support team at Tempo directly for a faster response.

Best of luck,

-dave

P.S. Also, if you do, it would be great if you could come back and share the solution here so others can benefit in the future.