Hi,
Are there instructions to calculate the ICE score for Jira Cloud software users? I was looking at these guidelines, but this is for Data Center users only.
https://confluence.atlassian.com/automationkb/automation-for-jira-how-to-create-a-rule-that-calculate-ice-score-and-prioritize-tickets-based-on-it-1267336430.html
It's fine, I got there in the end using automation rules.
Hi @sharlaineu
What do you want to happen if someone manually alters your ICE field, replacing the calculated value?
If you want to set it back, consider adding that field to the trigger...or creating a separate rule for greater visibility of tampering.
Kind regards,Bill
Good point! Yes I would want to set it back so it automatically calculates. I'll look into it this. Thanks
@Bill Sheboy I'm a beginner and could not find information to set back the ICE score if it was adjusted manually. Are there any relevant pages to help me with this? Thanks!
First for your question, you could add your calculated field, ICE Score, to the trigger's list of field to check, and any change will lead to recalculating it.
However that will not make visible that someone altered the value. When you need to see that, I recommend:
Next, to help learn more about rule writing, I recommend looking at these sources and examples:
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