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organization is not active in the Issue Creation form

고상호

I created an organization, but the organization is not activated in the issue form.
How can I make the organizational list visible in the issue form?

Accepted answers

John Funk

Hi @고상호 - Welcome to the Atlassian Community!

Did you start typing the name of the Organization? Are you executing the form on behalf of a user? Or as an Agent directly?

All comments

John Funk

Hi @고상호 - Welcome to the Atlassian Community!

Did you start typing the name of the Organization? Are you executing the form on behalf of a user? Or as an Agent directly?

고상호

Thank you for your response!
I already created an organization in the product > JIRA SERVICE MANAGEMENT>organization menu.

I'm setting up an agent as an administrator.

I don't know why the organization setting is empty when creating an issue form even though I set up the organization..

John Funk

Can you answer all of my original questions though?

고상호

1. Yes, I entered the organization in the settings.
2. The agent is running directly.

John Funk

Not in the settings - in the form. When you are in the form, instead of just clicking on the dropdown, did you actually start typing the name of the Organization?

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