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Can't change my email address - don't receive verification mail

Ritesh Khatri

Hello,
I've tried to change the email address associated with my account but not receiving a verification email on new mail id.

Thanks

Accepted answers

Trudy P Claspill

Hello @Ritesh Khatri

Did you follow the steps in this document?

https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

All comments

Trudy P Claspill

Hello @Ritesh Khatri

Did you follow the steps in this document?

https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

Ritesh Khatri

Yes I have tried these ways. Issue is not receiving the verify email over my new email id.

Trudy P Claspill

Your new email address may have gotten blacklisted.

You should open a support case directly with Atlassian to ask them to check that.

https://support.atlassian.com/contact/#/

Ritesh Khatri

Thanks for the update. Can you help me to what option should choose to raise the ticket.

Trudy P Claspill

Try "My Account"

Screenshot 2024-01-02 at 8.07.56 AM.png

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