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How to create tickets from Genesys Pure Cloud to Jira Service Management

David Bauserman

When calls are received we would like to be able to have a ticket created with the caller's information.

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Brant Schroeder

@David Bauserman I think that this is what you are looking for https://help.mypurecloud.com/articles/set-jira-integration/

David Bauserman

Thanks for the response, I had seen that one, but that only appears to allow for chat notifications into Genesys.

Brant Schroeder

Other than that I am not seeing anything. You might be able to Zapier to get an integration in place.

Chisato Saito

@Brant Schroeder

Hi there, I also interested in this topic.

How can I do that with Zapier?

Brant Schroeder

If Genesys has an API then Zapier can act as an intermediary connector and allow you to bring the Genesys API and Jira API together without having to build a custom app.

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