Why is my automation failing when it gets to adding the PO to the new defect?
Thanks for the help Glenn.
You may want to update your post and remove the URL, this is a public forum and most of us here are customers just like you and do not have access to other customers instances.
If you can post a screenshot of the error that you get that would be helpful, and also what your rule looks like.
URL removed, screenshot uploaded
It looks like the screenshot was not saved when you uploaded it...
Is the project a team-managed or company-managed? The error you get indicate that you have more than one field called Product Owner and if you are using a company-managed project then you can use the advanced option to set the owner by adding this to the advanced option:
{ "fields": { "customfield_12345": { "id": "<atlassian Id>" } } }
You can get the custom field Id by going to Settings > Issues > Custom field and locate the Product Owner field. Then click the three dots and hover over one of the options, the URL will have the Id for the field at the end.
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