Hello dear community,
My project https://relativai.atlassian.net/ (both Jira and Confluence) is listed as offline with the note to contact support within the admin panel. However, due to the free subscription, I am not able to do so.
Is there a known solution for this issue?
Hi @Aliaksei Mkrtychan, welcome to the Atlassian Community.
Any unregistered subdomain will display this page as you see by this link https://anysubdomaincanbewritten.atlassian.net/
Try navigate to https://admin.atlassian.com/
This page will show a list of all the sites your Atlassian ID is connected to. Does your site shows up in that list?
TimK.
@Tim Kopperud thanks for the quick response. Thanks what I see in admin page.
Hi @Aliaksei Mkrtychan, can you share an image of the Products tab?
Hi @Tim Kopperud sure
Thanks @Aliaksei Mkrtychan.
I notice there is a disparity between users count in your first image (10 users) and second image 9 users) for Confluence. These pages normally show the same number of users.
How long where you able to actually use your site before it was unavailable?
To dig further into this, can you on the topmost product i.e., Confluence (ref your second image):
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