We'd like to create a basic customer support portal where anyone can submit a request. Now the portal requires a username and password.
Failed to follow the instruction given on this page, https://confluence.atlassian.com/servicemanagementserver/setting-up-login-free-portal-access-1289420880.html
Anyone has succeed? Requiring customers have an access to Atlassian is non-intuitive.
Yes, it has worked fine for me, with several clients. Where is it going wrong for you? Are you skipping parts of it?
Hi Nic,
I simply don't find the option "Configuration" for JSM.
To allow login-free access for your whole instance:
Go to Administration > Applications.
Under Jira Service Management, select Configuration.
That suggests that you are not logging in with an account that has administration rights.
Interesting! Sorry for the late response. This is what I see on the administration page, and I've been given admin rights.
That's not Jira admin, it's site admin. You need to configure this in Jira.
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