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In Jira if the SLA is breached for a ticket and it that ticket is assigned to me.

Asmath Basha S

In Jira if the SLA is breached for a ticket and that ticket is assigned to me, then that SLA breached ticket will comes under me. Need a solution for this in Jira

Accepted answers

Tim Kopperud

Hi @Asmath Basha S, if I understand your question correct you might try something like this:

"Time to resolution" = everBreached() and assignee = currentUser()

And you can focus only on SLAs still running (not closed)

"Time to resolution" = everBreached() and "Time to resolution" = running() and assignee = currentUser()

Replace Time to resolution with the SLA you need to monitor.

Since currentUser() is the person executing the JQL you also need to swap currentUser() with your real user name if this JQL is for everyone to see your SLA breaches.

TimK.

All comments

Tim Kopperud

Hi @Asmath Basha S, if I understand your question correct you might try something like this:

"Time to resolution" = everBreached() and assignee = currentUser()

And you can focus only on SLAs still running (not closed)

"Time to resolution" = everBreached() and "Time to resolution" = running() and assignee = currentUser()

Replace Time to resolution with the SLA you need to monitor.

Since currentUser() is the person executing the JQL you also need to swap currentUser() with your real user name if this JQL is for everyone to see your SLA breaches.

TimK.

Asmath Basha S

Hi @Tim Kopperud Thanks for you reply.

In JSM, the SLA has already created in the tickets for a project. I need to know, the SLA has breached in a ticket from Team A and after that SLA has breached the ticket was assigned to another person Asmath from Team B.
Now the ticket was resolved by Asmath and now that SLA breached ticket is listed under Asmath.
Actually Team A breached the ticket but at the end Team B (Asmath) is responsible for that SLA breached ticket.
Can we have any solution from Atlassian end.

Tim Kopperud

Hi @Asmath Basha S, this is a tricky one. Since there is no breachedBy() function i JQL and no field for former assignees I cannot immidiately come up with a JQL for this.

What you might do is the following:

Create a user picker field called e.g. Last breached by
Make sure this field is only available in View screens, so it cannot be set manually
Create an automation rule which
1. Is triggered by SLA threshold breach
2. Set the new field, Last breached by, to value = Assignee
Then create JQL reports quering Last breached by field

The new field will always display the user who was the assignee during the last SLA breach.

TimK.

Asmath Basha S

Hi @Tim Kopperud Can you explain the Condition and Actions while doing Automation.

Tim Kopperud

Hi @Asmath Basha S, the rule will look something like this:

Step When: SLA treshold breached

You need to select the SLA from the dropdown based on your excact need. I used Time to resolution in my example.

Step Then: Edit issue fields

In the Choose fields to set... dropdown select (check) the new field name, e.g. Last breached by.

In the field Type to find matching users... write {{assignee}} (you will not find this in the dropdown so you need to key it in).

You might also untick Send notification under More options (red circle) if you don't want to notify about this to the users following the issue.

TimK

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