JQL Query/ Filter is all correct but still not filtering in the correct issue

Question

Happy Friday friends!

I am having issues with 2 queues on JIRA; JQL and basic filters are all correct however there are a few issues which are not getting filtered in?

I have tried figuring this out but nothing to avail. Can some please help what exactly is wrong here?

QUEUE 1

Issue still not getting reflected in the queue - it suffices all conditions

QUEUE 2

Issues still showing up in the queue

Trudy P Claspill · Answer

Hello @Renu Joshi

Regarding the first query

How did you get the statusCategory values that you inserted into your first query?

Status Categories are groups for Status values. There are only 3 status categories - To Do, In Progress, and Done. So having a value of 4 in that criteria seems questionable to me.

What are you trying to accomplish by have both status and statusCategory in that query?

Additionally is the sample issue that you showed of the correct Issue Type for that query?

Regarding your second query

In your second query you are using an OR, which indicates to me that you are trying to combine two sets of criteria so that you get issues that match either set of criteria. For clarity can you explain in words what you are trying to get from this filter?

I also notice that in this query again you use both status and statusCategory and have the same questions as I mention regarding your first query.